We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

Following a flood in my condo, Metrotown Flooring + Interiors came to replace my bathroom lino &…read morecarpets throughout the remainder. They were amazing to deal with especially during such a stressful time. Fast forward 3 years & my carpets were beginning to roll. I asked them to come take a look. Even though my warranty had expired, they went above and beyond to remedy the situation. They are professional, thoughtful & they take pride in their work. I can't recommend them highly enough.