This is a systemic review of @EishenhowerHealth and their speciality clinics... This is pointed at top management who can use this to improve service or ignore at their own peril.
My experience over the last two years is that @EisenhowerHealth's "Scheduling Specialists" are not trained to know the difference between an urgent or routine matter. They also exhibit some sort of self-righteousness that allows them to tell the patient "no", impart their own judgement to override specific requests by doctors, and refuse to allow supervisory oversight. I have had TWO life-threatening situations be treated by the appointment staff as "oh, we'll get to it in a couple of months".
The first, a staph infection received during a procedure in THEIR clinic was only rectified by bypassing all barriers (of which there are many) to talking to my own physician, who had directed me to call back and schedule for tomorrow. When I called to make the appointment, the "specialist" 1) Refused to make me the appointment my Dr. instructed me to make, and 2) who's supervisor said "absolutely not" when I told them of the issue.
Ultimately the issue was resolved when an executive-level-type caught wind of my efforts to get an emergency appointment because of an infection received in THEIR facility, and stepped in. (a clue that your employees are on power trips and running amok)
The second, and more recent issue: My understanding of unexplained diareah with weight loss is that it is ALWAYS a deadly URGENT situation. My Dr. referred me to the GI specialist center for just such a situation. The "specialists" idea of an appropriate appointment was 2.5 months out to see the PA evaluator and another 2 months to see the actual Dr. If I wait 12 weeks to see ANYONE about this, I'll be more than 15-20# lighter than I've already fallen (That's less than 155#, down from my normal 185#) - I'd probably be dead.
How does a GI specialists not understand the risks of letting unexplained diareah go unchecked for that length of time? Did they miss that chapter in medical school?
Eisenhower - you have BIG problems with a sense of urgency.... I'm not going to let you kill me with it, but someone less vocal might (or god forbid, already has).
Thank you for your consideration (and prompt action). read more
