Amazing staff!!! RN by the name is Teresa is an asset to Highlands she is so professional…read moreunderstanding and so friendly! RN by the name Leo so understanding in my husbands time of need. Occupational therapist Mario, Eric Physical therapy and Ivonne speech therapy. Dr Shahabi And Adriana case manager. Can't say how much I appreciate the care the staff gave to my husband. So highly recommend this facility. Level of service is a 10!

Highlands was the death of my poor mom. She had just been diagnosed with multiple myeloma, a blood…read morecancer. And so umc sent her to highlands. She was there one night and the next day when we went to see her she was balling her eyes out because the CNA and nurse were called by my mom, and for over 45 minutes no one came in to help her use the restroom. Unfortunately my mom had to go so bad and had no strength in her legs to take herself to the restroom and had to go in the bed. 45 minutes is ridiculous. And not okay. What if it was something more severe than going restroom? Well sure enough it was a daily thing for my mom to get her pain medication NEVER on time. And the cancer she had was very painful on her bones. She would cry and shake because the pain was so bad and the nurses would always come late. Then they would walk in like as if nothing is wrong. Me and my family would advocate for my mom and we would call the nurses 15-30 minutes prior to her pain meds being due and they'd say "okay we will bring them right now" and they would STILL be late. But this is not the worst part of Highlands and their staff and especially Dr. Rao.... My mom was sentenced to two weeks there. But everyday we saw my mom getting sicker and she would hallucinate and fall asleep mid conversation. And we would ask the nurses and doctor why but they never cared to get to the bottom of it. The doctor would just come in for a minute or sometimes two and never do ANYTHING to help my mom with her pain, her hallucinations, her weakness and much less her cancer. We understand that Dr Rao was not an oncologist but he could've ordered blood tests to see why my mom was hallucinating and feeling weak and not being able to stay awake. But he never did and sure enough the day my mom was to be discharged they took a lab, (probably cause they had to in order to discharge her) and they got the results that my mom had EXTREMELY high levels of ammonia in her blood and also EXTREMELY high levels of calcium in her blood. THE WHOLE TIME!! And this was the cause to all of our concerns and should have been managed! But no one ever did ANYTHING prior, they just nodded their head when we told them out concerns, and did nothing! So the day they found out they told us "oh okay yeah your mom has high ammonia and calcium we need to send her to the the ER" real nonchalantly like if they didn't just mess up big time and waste my moms precious time and damage her kidney and liver due to their lack of care and attention. Those two weeks did nothing for my mom they just made her worse. The doctor and nurses did not care. Ans that was so apparent but they assured us she in good care. Also their visitation policy also is absolutely horrible. Do not take your loved one here. I truly hate Highlands "hospital".... This place only cares about money and not the care of their patient by no means.