Sam is wonderful and the team is up to any task regardless of how difficult or obscure it may seem, they made a up a beautiful new cassock for me, I am proud to wear it! read more

Sam is a Master Tailor, knows his craft from design to making full garments to alterations. I've used him for years, with a pretty wide variety of clothing and I've always been very satisfied.I would highly recommend him. read more

I cannot say enough positive things about Sam & El Zorro tailoring. Sam worked with me through multiple fittings to make my wedding dress fit as I had dreamed. The communication was excellent, price was great and I couldn't be happier with the final product. Brides- Sam is your man and will walk you through every step. Thank you to El Zorro Tailoring!!!! read more

El Zorro Tailoring and Alteration - Sewing & Alterations Near Me - Kelowna, British Columbia

Tailoring is not a mechanical work, it is art, o thou I don't remember who this person was, but cause i take very seriously my work as art,and many times I can only give people a reference date or time cause if I need to expend more time on somebodies work I will, I take pride on my art of tailoring,or cause sometimes I get lots of clients I get delayed on the time promise to the client, and o thou 99% of the time I give the work on time, there is always going to be a 1% chance that I won't be able to have it ready on time, my hours of operation 4 years ago where till 7 pm not till 5 pm, but like that client said, I waranty my work always, so if the person is not happy I will not take their money. if you need my service, i moved to 1427 Ellis street 250-8990216 read more

I took my leather suit in on May 14. He wanted to be payed up front which i did. He promised to have it done on June 14.I phoned on june 18 it was not done. He promised it would be done by Friday june 21.I phoned on friday it was not done. Again he promised it on sat june 22 it was still not done.I went in on June 28 to pick it up. He had to ad a piece of leather on both legs he used two different types of leather one on one leg and different on the other leg.On the liner the sewing is so bad i can put my finger throw the holes where he sewed it. When i tried to tack to him about it. He said he would not listen to any i had to say and to get out of his store. I said I had listened to his side would he listen to my side. He said he would not listen to any thing I had to say. He then started to physically push me.I will never go back there. read more

On December 15th, I took in a winter coat to have the seams re-sewn. He told me to pick up on December 23rd and I paid in advance as per his request. I came back about noon on the 23rd and was advised that he meant after 5pm. Given that the shop closed at 5pm, this made no sense but, I left and came back the next day. On December 24th after 10am, I was told he needed more time - another 30 minutes. Fine, I came back at noon - he had only taken out the seams that needed work. I work on a three strikes rule - he used them all. I told him I wanted the coat back along with a full refund. This was the only part he did well. He offered no apology - he just refunded my money and I left. Perhaps he has provided better service to others but I certainly won't be back! There are far too many good small businesses out there that deserve your patronage. I wish Yelp offered a minus star rating! read more

I will not be going back to El Zorro Tailoring! I have gone to Sam about 4 times for basic alterations and he did a decent job. However, as a person he was very unfriendly, difficult to work with and comes across arrogant. He would not listen well at all when I would try to explain what it is that I wanted done exactly. He would interrupt and then say things like "There is a reason why I am a professional Tailor and you are not." One time I specifically told him where on the pants I wanted him to start the taper but instead he went ahead and did it his way. This ruined a brand new pair of $90 pants that I had just bought because now they are too tight/tapered and I cannot wear them anymore. Even if he doesn't think it will look good, he still needs to listen to the customer and give them what they ask for. I don't think it's a cultural or language thing either, he just has poor people skills and does what he thinks will look best regardless of the customer's request. read more