This is the best home care service on Staten Island. The staff are very friendly, patient, helpful…read moreand very understanding. My grandmother is very delighted with the service she receives. Thank you Victory Companion Homecare for all that you have done for my family and me!!!

From the owner: Short term and long term care, Respite care, Alzheimer's/ Dementia, Stroke victim care, Music…read more(healing tool) and hypertension and Diabetes care.

My mom was a resident for rehab for 2.5 months and the communication was non existent with my…read morebrother & me. We had an initial progress call with the social worker, dietitian, & head of rehab & they were not able to answer any of my questions. My mom contracted a UTI & we were never notified of the infection and only found out when my mom told us they took a urine test and was on an antibiotic. The facility is very outdated for the amount they charge for room & board & needs a big facelift If you are thinking about placing your loved one at Clove Lakes for rehab or long term, think about another facility & do some research before you do.

My Mom spent the last 30 days at this facility for rehab after she experienced a fall. The RNs and…read moreCNA that I came in contact with were kind, compassionate and helpful. The only downside is they are often staffed so sometimes you a little while for services. Other than that my Mother's time there was pretty good.

i want to give the concierge linda meyers a special thank you as i deal with her the most, on her…read moreshift. she is so honest, caring, empathetic, and genuinely compassionate and helpful . she truly tries her best to help everyone and works very hard. also the concierge anita is very kind and sweet and patient. thank you anita, and all those that volunteer on breaks. god bless you for all you do and how very much you care.

Mom fell numerous times- the last one was questionable (I believe abuse happened) but I didn't have…read morecameras in her bedroom. . Happened during the night and employees found her in bed in the morning w/blood on her pillow. They believe she rolled out of bed and crawled back in. Mom is non ambulatory and screams when she is moved. Impossible for her to climb back in bed. She had to get stitches on the back of the head and broken hip. This happened in June. Other falls I received two or three different stories of what happened. Employee telling resident "I'll put you in the quiet room if you don't eat". Said three times during dinner- I was feeding mom and heard this. Employee sleeping while he is supposed to watch residents. I told manager he was sleeping and she had to wake him up. All residents do is sit in the living room with the tv on. No activities.. this is the second floor memory care. Sunrise has gone downhill in the last year. I moved my mom to another sunrise by me (out of state) and she is thriving. There is more but including bed sores that were not brought to my attention. And sunrise of Staten Island (narrows road), don't bother to respond to this. Your response is automated and if you wanted to know exactly what I witnessed, I already emailed you with my phone number.

The facility is clean, welcoming, and well-maintained, creating a comfortable environment for…read moreeveryone. The nurses and caregivers go above and beyond to provide excellent care and treat residents with dignity and respect. Communication with families is also very good, which gives peace of mind. I truly appreciate the dedication and professionalism of the entire team and would highly recommend this facility to others. It truly felt like a supportive community rather than just a medical facility. I would highly recommend this rehab center to anyone looking for quality senior care and rehabilitation services

I tried to give zero stars but that's not an option. There aren't words to describe how horrible…read morethis place is. My elderly father was transferred from Northwell (also horrible) after falling down a flight of stairs. He was transferred without an MRI being done (the hospital's mistake), and with a diagnosis of "leg pain"...how that was acceptable to a rehab facility is beyond me, but let's say that was an honest mistake. After he was there for about 3 weeks, my mother and I had a meeting with the head of PT, the nurse manager, and a social worker where we were told that he wasn't making progress and that it was due to his fear of falling again. My (80 year old) mother had to insist - to a team of MEDICAL PROFESSIONALS - that he get an MRI. Took another 3 weeks to get him said MRI because no one at Carmel Richmond could get it together enough to schedule it, which is wild since this is literally what they do. Guess what the MRI found? Two complete quadriceps tendon tears - basically meaning that his thighs were not connected to his kneecaps. (But yeah, he wasn't making progress because of his "fear"!) He eventually got surgery, TWO AND A HALF MONTHS after his fall. Because his first 50 days of Medicare allowance were wasted at Carmel Richmond, it ran out, and then instead of appealing, or giving any indication that they were aware of the fact that he wasn't ready to go home, and the only person there to take care of him is my 80 year old mother, they just sent him home with some papers as guidance. No doctor check out, no PA check out, no nurse check out, no social worker check out, just sent him home. No one from Carmel Richmond ever contacted my mother to A) alert her to the fact that my father was being discharged, B) talk to her about it, C) find out if that was a safe or viable option. During his time at Carmel Richmond, he got C. Diff, lost about 30 lbs, my mother had to put him on and take him off the bedpan and get him out of bed and down to rehab NUMEROUS times. My father went literal WEEKS without taking a shower or getting bathed. Over a week without getting bandages changed. He missed out on tons of rehab because of a lack of staff or communication. No one there is helpful, there are new nurses there every week, there's no continuity of care. What a terrible, awful place. This is capitalism in healthcare at its absolute WORST. DO NOT SEND YOUR LOVED ONES HERE IF YOU WANT THEM TO BE TAKEN CARE OF!!!!!!!

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Do not hesitate for one second to ensure Mr. Brown represents you legally. He has my utmost respect…read moreand eternal gratitude for everything he's done for me. You absolutely will not find a fighter in your corner like Mr. Brown with his prestige, expertise, compassion, utmost professionalism and tact to fight, fight, fight for you. From the very first call, to e-mails, making sure you're fully empowered, giving you the absolute best legal defense money can buy and so much more, I couldn't give higher praise to Mr. Brown. So, please, do not wait, do not hesitate, do not question as I speak from a client and make sure you give a call to Mr. Brown and let him fight for you now.

Facing a lawsuit was an extremely daunting, worrisome experience for both me and my family. While…read moresome attorneys did not even answer our messages, Mr. Brown took our concerns seriously and assured us that he would help us resolve the issue, which to our great relief, he did. Mr. Brown was reassuring, knowledgeable, and always kept me up-to-date on whatever was happening with the case. If ever I was confused or uncertain about any part of the legal process, he would do a great job at thoroughly explaining it to me so that I understood. He also always consulted with me before making any major motions, decisions, etc. to confirm that I was on board. Thanks to his expertise and skill, a very difficult part of my life is now behind me. I would recommend his services to anybody.

Brand new rehab gym with amazing therapists. Staff very…read moreresponsive to patients needs. Doctors listen. Very clean place.

I cannot speak for the rehabilitation center, however as for the nursing home, please DO NOT send…read moreanyone that you love here. This place is horrible. They are completely neglected, mistreated and starved. The nurses are either completely lying to your face or they are in serious need of re-schooling. From the minute you walk into the building it looks like a horror movie. Staff is angry and/or sleeping. They all deserve to be treated the way they treat those in their care. Totally disgraceful.