My experience with One Medical was positive until my Blue Cross/Blue Shield Medicare plan was…read moreswitched to a Blue Cross Blue Shield Advantage plan. I lost my primary care doctor and 4 of my 5 prescriptions. I was told that the Dr. could no longer prescribe. There are locations that accept my plan in Tucson. But both One Medical and Archwell for seniors do not. I do not appreciate a cold blooded administrative decision that left me without medical support. My advice is to avoid Amazon One Medical.

These guys started out great but they are really going downhill since they were sold. I do like my…read moredoctor, but I have sent messages asking for the results of a test, and a referral which my insurance requires, and there's no response. They no longer have any onsite phone service - phones have been turned over to a phone bank. Short of driving down to the office, and trying to find someone who cares I am essentially locked out of my medical care. I am told all the health coaches have quit en masse - although they may have been fired in some sort of cost saving move . Like I said, I do like my doctor but this place is no longer a place I can recommend. In fact, avoid at all costs.

Went in for my no out of pocket cost annual checkup which I confirmed beforehand was the case with…read moremy ins. co. Told her very clearly right up front I did not want to discuss or have any kind of treatment that would trigger a cost to me for the check up (other than basic labs), She agreed then later I got billed for $40 needlessly.

My parents are in their mid and late 80's. Although my dad has specialists for Parkinson's etc he…read moreoften needs primary care attention. I highly recommend Dr. Lott, who not only has a geriatric take, she applies simple logic, wisdom and a manner that is wholistic placing age at the center that we have not found in other physicians. Great bedside manner, speaks plainly and is clear in her prognosis and direction. Most important, she listens and is attentive to the patients agenda.

Doctor Herminia Tan is great , but the girl in the front Andrea is horrible she so unprofessional…read moreand rude , she brings up her personal life when I ask her why was the appointment canceled and she gets so mad I couldn't even speak, I don't think anyone should deal with this kind of services !

I have come here for 15 years now. Yes sometimes you have to wait but that is because they take…read moretime with their patients. Quality Care at the highest level. Dr. Tan is a GREAT DOCTOR my mom, brother, wife, and kids come here. Along with many people from my church. I am a Pastor and Dr. Tan along with much of her staff are Christians. They will not only treat me but pray for me. Dr. Tan is very thorough. She discovered I had prostrate cancer with an early diagnosis. I am now cancer free for 9 years. Dr. Tan herself was a cancer survivor and has the empathy you want in a Dr. when your really sick. I don't like fast food I like quality restaurants. Any great restaurant you have to wait to get in. If people want a fast appointment go to urgent care. But for me I want quality medical care and that's what you will get here.

Office experience is so pleasant and caring. They took the time to answer all of our questions. The…read moreOne Medical app is exceptional for family caregivers to stay in touch.

I've had numerous medical issues over the past 25 years. I've seen many doctors. This is by far the…read moreworst office I have ever been to. In a period of three years, I've had five different providers. Each time having to explain my extensive medical history. Among the many issues I have is insomnia. I've been taking a medication for ten years that worked perfectly fine. My doctor insisted on changing it. I haven't slept in two weeks. I called the office with a simple request to change my sleep medication. They refused. I'm literally dying here and they couldn't care less. I am currently being forced to supplement my ineffective medication with diphenhydramine and alcohol just to sleep. That's really healthy. Do they care, hell no. They do not listen, don't bother to research, and apparently don't care about their patients. This has been a horror show from the beginning. All I get is arguments, no discussion, no genuine care for the patient's well-being. I would NEVER recommend this shit show to anyone!!! BTW, they've been fired!!!

This place is horrible we had a free prescription of ozempic worth 1200 dollars and they messed up…read moreour delivery and we were unable to receive! Losing 1200 dollars! did they care? No! Donna Carlson is the worst practioner! DONT go there!

Too soon to know. Nearly 2 months in, I've seen a Behavioral Health Specialist a number of times,…read morewith no movement on my long swollen lymph nodes and other issues. Most recently, I ran afoul of the local Lymphatic Clinic because I expressed my disproval with 'blind progressivism', which I consider to be a mental disorder. Now, I'm apparently 'persona non grata'. Facility isn't listed on Yelp!. NOTE: I am considered to be a 'high risk patient' with numerous co morbidities. Sadly, my previous medical provider literally openly avoided me, seemingly hoping that I would just go away. Hoping for a better outcome with One Medical-IORA than with my previous medical provider. Otherwise, hoping One Medical-IORA will provide a MyChart style user/patient interface at some point.

Very disappointed that Sara Pena is leaving. Took great care of me, service was on spot and needs…read moremet, You should be very proud to have some Sara taking great care of your patients. I'm sure you have a great team that will step up. Health is personal and when you have a provider like Sara who looks over you and your well-being it's eases the pain and anxiety. Wish Sara all the best in her new endeavors. Bob Erlinger

Everything about this place is horrible. Can never talk to anybody at the local medical office. No…read moreresponse to emails. No return phone calls. Physicians assistants don't know what they're talking about. Severe sciatica pain and they kept telling my mother in law that it was muscular and sent a physical therapist over just to bill medicare. Even a lay person knows that it was a pinch disk or a pinch nerve. Emergency Room visit showed she has spinals denosis. Trying to get a referral to a spine doctor has been impossible. My mother in law will not be returning to this place.

Iora was a great health provider ... One Medical now owned by Amazon is terrible. I can't reach…read morethe office all calls go to a call center and recorded. Recently took me 15 days to get a call back to change an appointment. Call has no clue how important health care responses are to senior patients... I move to Oak Street Healthcare... what a change

I switched to One Medical when it was Iora a few years ago. it was awesome. I could get…read moreappointments when needed, talk to a person when I called the office, and I could text my health coach. I've seen the decline in service in many ways since it became One Medical. I called yesterday for an appointment because I had been sick for two weeks and I was told that I couldn't get an appointment for two weeks! I'm sick now and need to see a doctor! I am very frustrated and decicided to go to Urgent Care. Also, whatever this new phone system is....it sucks. I'm very unhappy with One Medical and looking for a new doctor in an office that cares about their patients.