I won a stay here as part of the Alton Towers package.The hotel is ideally located off the M1. Slap…read morebang in the middle of Derby and Nottingham.We met friends in Nottingham and it was only a 25 minute drive into the centre. The hotel it self was class. Easy parking. Lovely rooms. Nice huge breakfast and the swimming pool/jacuzzi/steam room was very relaxing. Staff were easy to talk to. Very pricey, but we didn't pay for the room =D

Friendly, accommodating staff. The rates are very affordable. You can get some good package deals…read moreincluding dinner and breakfast. The lobby design is nice and classy. The food in the bar and restaurant was even better than I had expected. Great poached eggs at breakfast. Facilities are good, I enjoyed working out in the small gym and then relaxing in the pool and steam room (although it was not steaming properly at all times and sometimes kind of stopped). You can get a daily pass just for the gym and pool facilities if you are not staying at the hotel. The rooms have everything you need, there was even a small bottle of wine for us and some snacks. And I still use the complimentary slippers at home. The event space is very classy looking and can fit over 100 people for dining, I especially like the dome part in the middle. Probably one of the better hotel options in the area.

Disappointing. HVAC was out of order in my room. Calls to the front desk went in answered…read more Finally talked to them and then silence for an hour. Called again. Turns out that there are no technicians on duty on Sundays so they moved me to another room and gave me a drink ticket. The AC in that second room was not any better. Clearly the entire system is down. I guess if I had gone to the bar and had that drink... I cannot recommend staying here. Sad old worn out hotel.

I love Crowne Plaza Hotels. Service is always very friendly and accommodating and this location…read morewas no exception. Close proximity to the convention center, helpful with reservations, transportation. I really like the lavender spray they have at the bedside. Unique and something I'll start doing at home! The rooms are nice sized and comfortable.

Stayed here for a work trip. Room was large and had a great hair dryer…read more Food was great it's an extra £5 if you want room service or you can order at the bar area and bring up the food to your room. Staff was super friendly Cab service at the front was a bit unreliable Overall I had a great stay

Great service! The manager, Malik, couldn't have been nicer or more helpful. Clean, quiet, great…read morebreakfast. Will be back!

Does exactly what you expect from an airport hotel. Provides you a room, has a big car park out…read morefront and is accessible 24hrs a day. I arrived late in the night, just before midnights got I There was limited staff on duty but the name got shift was swift enough to get me into my room and even put me in a room nearer the restaurant, reception, lobby and car park. The room was of a good size and neat and tidy the only issue thy had left the window open. I guess to vent the room, covid and all that! But it did mean that the room was absolutely freezing!! Breakfast was a bog standard affair the usual cooked offerings along side cereal, toast, yogurts and fruit. This hotel definitely does what it says on the tin and in a very good location.

I honestly think when you hear the words "airport hotel" you have to temper your expectations so I…read morewasn't expecting much of this hotel and that is pretty much what I got. There was no wifi in my room which in 2013 I don't find acceptable; I travel with an iPad and you can't plug that in to an ethernet cable. It turns out there was free wifi in the lobby but I wasn't told that at check-in and there was no information about it in my room. I would have gladly sat and done some work in the lobby if I'd known. I was there on business and in my business I NEED internet. The check-in staff were friendly enough but the wait staff in the restaurant I don't think have ever heard the phrase "the customer is always right." Again it's an airport hotel--I tempered my expectations of the extremely over-priced food. My colleagues had a few simple complaints and each time they were met with wait staff that challenged them instead of just correcting the mistake. The food was okay but not near worth what was charged. The room itself was fine but the hallways were musty and smelly. The TV in the room did not get any of the terrestrial channels clearly--the picture was fuzzy, would come in and out of colour and pop and crackle. Considering I had no wifi to stream tv as I normally would this was less than ideal. The shower temperature did not regulate. It intermittently would go from scalding to freezing with no warning. While low water pressure is something I might expect in a hotel ever changing water temperature is not. My room was very noisy with the obvious boom of aircraft taking off punctuating the night and morning but also it seemed I was below a conference room perhaps as I was also woken up by the noise of furniture being rearranged above me with banging and scraping. I don't like writing bad reviews. The free shuttle to/from the NEC/Aiport/Station was nice and it was great to be able to have breakfast in bed included in my room cost but again the coffee that came with my breakfast was awful. No amount of sugar or milk could make it drinkable. It's an airport hotel--don't plan on eating on site, bring ear plugs and be prepared for limited internet access in room (if you do have a cable you'll need to pay £15 to access it!) and it would be a good place if you have an early flight I guess.

Stayed here one night as a stop over for a flight back to the USA. Check in was long for some…read morereason even though there were three receptionists. Hallways look dated and feel like a ships galley. Old doors and rails. We had a corner suite which was a nice size with a lake view. The room looked nice and bright on entry. Room was warm A/C was not good. We found a small fan in a closet and used that to cool down. Drawers didn't close well and there was a hair inside one. I think there is a leak from the bathroom into the bedroom on the left side of the bed. The carpet is soaking wet . There are chipped and dirty pieces of furniture. The couch is not comfortable, the cushions don't fit well. Shower has several areas of mold and dirt Bed was comfortable overall and plenty of towels available. We dined in the restaurant inside the hotel. It was great, the service and food were excellent. Nice view of the lake. We left hotel at 3.30am. There were three people on reception, not one acknowledged us and said goodbye!

We were here for two nights. They appeared to have lots of parking spaces. We walked up from our…read moretrain ride, and I was so thankful that the front desk person didn't say anything about how sweaty I was, haha. We checked in, got upstairs, but the room was rather warm. Now, I didn't want to be that American tourist who complained about the AC, but the vent had no air moving at all. So we gave it a few minutes, but nothing changed. We went downstairs, and they explained that with the heat wave, it has a hard time keeping up, but that it should at least be blowing some air. So the front desk person had no trouble at all just moving us down the hall to a new room where the AC was blowing, and it was noticeably better. Our bed was two twin beds (as we booked somewhat late), and they were comfy to sleep in. The room came with a desk, which was nice to use while I prepped some work items. The room's bathroom was a regular small hotel bathroom, but I did run out of conditioner one morning shower and just had to deal with it as I was on a schedule. The hotel staff brought some later when my husband requested it. The breakfast experience is fun! They had lots of very helpful staff members willing to bring you napkins or help you find an item. They had lots of items for a hotel breakfast - a hot dish bar, a bar for porridge, a bar of pastries, a bar for yogurt bowl making, and a bar of other cold items. They also had lots of drink choices. I enjoyed my breakfast here. I was relieved that the breakfast was good, as there were 0 other breakfast options within walking distance. (kinda odd). Be warned, however, that the nearby dinner options are very slim. The 'best' choices were at Resort World, and that's not saying much. I didn't love eating there, and I didn't want to pay the Hilton's dinner prices. Keep that in mind!

The hotel is spotlessly clean, the staff very friendly and it is 2-3 min walk from the airport. All…read morethe basics for an airport hotel ticked! The restaurant where I dined last night was very good. I was starving so had a burger (surprisingly good, with chips), a glass of red wine and a sticky toffee pudding (a little bigger would have been nice :)

This was my first time staying at an airport hotel; Hilton Garden Inn Birmingham Airport did not…read moredisappoint by all means and exceeded my expectations in many factors, I would say it is the best Hilton I have stayed at in Birmingham, and I much prefer this hotel to the Hampton on Broad Street or the Garden Inn at Brindleyplace. The hotel opened in 2018, and still feels pretty new and modern to this day. The location is fantastic for Birmingham Airport, it is a couple of minutes away from the main Terminal, next to the West Midlands Police building. From the Airport, you can get the Air-Rail link which takes you to Birmingham International in just 90 seconds. From here you are able to get a train into New Street, which gets you into Birmingham city centre in just 10-15 minutes, you also have connections into the NEC (huge exhibition centre) and Resorts World (casino, outlet mall and multiple restaurants and bars) You can see my reviews for these locations at Birmingham Airport - https://www.yelp.co.uk/biz/birmingham-airport-bhx-birmingham-2 NEC - https://www.yelp.co.uk/biz/nec-birmingham-2?osq=NEC Resorts World - https://www.yelp.co.uk/biz/resorts-world-marston-green The room rates were competitive, I personally only decided to stay at the Airport as on this occasion it was cheaper than other Hilton's in Birmingham, wanting to make the most of my Gold Hilton Honors status (Free cooked breakfast or 750 bonus points at a Garden Inn). The average price is around £80-100, although the rates can obviously exceed that, looking at rates in November 2021, it does reach over £250 and even up to £375, at least once a week. I would say the hotel is worth nowhere near that price and if I had paid that sum, I'd be demanding my money back. This is not the most luxurious of hotels, but it is a good, sold airport hotel. The room had very good noise-cancelling, the big thick windows and doors, meant no noise was heard externally, the only internal noise was after 11:30 am when housekeeping was working the room, which wasn't too bad. Sadly, my room was overlooking the car park, rather than the run-way. I think they should give you the option or ability to reserve a room with a better view when using the online check-in. My room was comfortable, it was a little basic but still had everything I needed, the 25 sq meters room was larger compared to the city centre, it had a comfortable bed, blackout blinds, a desk, a mini-fridge, a large TV, plenty of plug sockets with USB charging. The staff here were very friendly and happy to help, the lobby did always seem super busy with people checking in and out at all hours, but that's the Airport for you. It seems to be full of travellers and flight crew, and then there's me just staying at the Airport for the sake of it! I did not use the food and beverage services in the hotel, but that wasn't through a lack of trying. I was upset that breakfast ended very early on the weekend at 10 am (Most hotels generally run breakfast until 11), food also stops at 10 pm at night, they do have a couple of sandwiches at Reception but with the kitchen closed and nowhere nearby to get food (The limited choice of shops/restaurants at the airport are still closing early, generally around the last flight and before 10 pm), this meant I went to sleep on an empty stomach. I did have a couple of problems with my stay: - The hotel is one of the few hotels I've noticed which still takes a card hold, having a debit card meant I am unable to use the funds until it is released (generally takes 30 days), the hold is done per day meaning on a one night stay, two holds are taken. At £50 each this isn't cheap - Food and Beverage issues as previously discussed. - Housekeeping entered my room when I was still sleeping, I was told this was because they were not aware I had a late checkout however this was still frustrating that they couldn't wait for me to check out. - The bathroom door did not shut properly, no big deal as I was staying on my own. 4* - Overall, I was super impressed by the HGI at Birmingham Airport, it's a strong four-rating for sure, there are obviously some issues that need to be addressed, but I would definitely stay here again

I usually like Doubletree and I was not disappointed at this one. I arrived very late and was…read moregreeted by pleasant and helpful staff and my fresh-baked cookie! As I have read in other reviews, the hotel looks not to have been renovated in a while but that was not a show-stopper for me. It was older but my room was cozy and clean and my housekeeper took excellent care. It was so wonderful to get in from a long day of working to find towel animals with candy pieces and a heart! The food in the restaurant was good and the kitchen and bar staff were equally great. I had an all-around good experience here. So long as I am treated well and my surroundings are well kept, I am satisfied. I will stay here again on my next business trip!

This is an okay hotel. A few positives and negatives but overall an okay stay for the price we…read morepaid. The staff were friendly and in the main pretty helpful. Their was a long check-in queue when we arrived and the manager came over to apologise and say that one of the bar staff was going to come round and get us drinks to apologise. A nice gesture until we were told it was a choice of lemonade or coke! All areas of the hotel were clean and our room & ensuite were a good size. We were on the third floor which for some reason was very, very hot! The air con in the room worked well, but the corridor and communal areas were toasty. The hotel has a Living Well gym and pool attached. We never used the gym so I can't comment but did use the pool. We had a 10 minute wait when we arrived at the gym reception as they had ran out of clean towels, not ideal with a wriggly baby to entertain. The pool is a nice size but seemed to have a lot of sand at the bottom. Urgh. There is also a jacuzzi (which was out of order), a steam room and a sauna. The food at the hotel was good. There is a large retail park across the road from the hotel with a Nandos, Cinema, Tesco etc, and originally we were going to head out to eat dinner. But after the long wait to check in it was way past my son's dinner time and he was cranky so we ate in the bar (as the hotel restaurant didn't open till 7pm). Children eat free with a paying adult and the choice of food was great. Fresh veggies and hummus dip to start and pasta with a tomato sauce which was rammed with veggies go a big tick from me for being healthy and a big tick from my son for being delicious! Our food was tasty, a generous sized chicken burger. And breakfast the next morning had a great selection from the usual cooked selection, breads, pastries, fresh fruit, meats, cheeses, mmmmmm. One real annoyance was the lack of any baby change facilities in the communal areas of the hotel, made for some interesting nappy changes! This could be rectified by the hotel so easily.

Location: Mixed. Easy access from major routes, but parking lot is NOT the one by the hotel…read more(that's reserved for Casino patrons), and car park exit involves wasting time and fuel completely circumnavigating the stadium! Decor, Fixtures and Fitting: Recently modernised to good standard Service: Weak. Solving guest's problems seems to be completely beyond the staff :-(

As a pro gamer, this was the ideal choice for us. Supplied by the company running the event at…read moretheir expense, this was the way I, as a pro gamer, expect to be treated. The staff, impressively tailored and topped with straw hats, fawned and grovelled at our arrival. It once more confirmed my status as a pro gamer elite. The autodefenestrate 2000 booking system was a joy to use. It phoned me at a time convenient to me, knowing when that would be without my intervention or even previously contacting the venue. Given that my chaufeur driven limousine took fully 2 minutes longer than expected to get me to the palace, I was very much appreciative of the calming work provided by the complimentary hookers. A++ would definitely use again.