Well, when I don't sleep in, or mistakingly forget my appointment, which I've done far too many times at Elements Dental. I feel badly for that, but unfortunately every day now is Saturday and I don't wear a watch, but still that is no excuse. Type of care - I always have dental work performed at Element Dental. They don't sell glasses, unless of course they're from the lost and found however I've yet to find a pair that has my prescription lol, so yes dental work is what I have done at my dentist office. Care and quality, second to none. I've never felt more comfortable, respected and didn't feel like I was someone that just had to go in and pay a lot of money to have an extravagant cleaning. Most dental offices, you feel like you're on conveyor belts of would you like this, would you like, record show you're due for x-rays, you have already used all of your units this year and we're only halfway through it, so everything will cost you out-of-pocket from now on! How would you like to pay today? Ok and that's just in the dentist chair, wait until you get to the reception How would you like to pay today sir, debit card, credit card or cash, no checks, please. In all seriousness elements dental in my experience in the three years, I have been going there, are second to none. I'm very happy that I came across when Idid. My previous dentist was retiring and did not think it was necessary for someone of my age or as he put it, "people our age, should be grateful, we have our original teeth in" lol. I wanted my three chipped teeth bonded, and thus is how I came upon Elements Dental. So, not to name anyone in particular, gratitude goes to the entire office, the dentist, the hygienist, the office staff, they have all been fantastic! These days it's a real treat to go to the dentist. PS, it doesn't hurt to bribe them with dessert treats every now and then either. Haha Don Coulson read more

Elements Dental - Had a cavity filled today, only my third cavity. I didn't even need a freezing needle. They are that good at Elements Dental. - General Dentistry Near Me - Victoria, British Columbia

I am a visitor in Victoria, on vacation, with 4 weeks remaining. Whilst on vacation I have experienced a dental emergency. Frantically calling all of the Dentists on the map, When contacting the office I was sent to voicemail (where I was afraid of a delayed response) left a message with Elements staff wherein I described my situation. Within in 1/2 hour I received a call back that the staff had a cancellation and I could receive exam and subsequent treatment just 4 hours later. I am now back at our accommodations where the numbing has worn off. My pain, after nearly a week trying to hide it, has gone from 11 out of 10 to I still haven't taken the recommended acetometaphin or naproxin sodium. I know I will I just don't want to until absolutely need too. Dr. Evans and Dental Asst. Kim were very in tune with everything. From my fears to my expectations. In addition they assured me that they could get me through the procedure today. The team skill displayed during the procedure was very very good. No communication necessary when 2 thoroughly professional clinicians practice their craft. I'm not sure they talked at all during the procedure and I was wide awake. Kim kept me informed of everything during the procedure before it happened. I was impressed at how the Dr. Evans allowed me to feed off of his Assistant's energy as she was extremely positive and upbeat from greeting to goodbye. It was also very reassuring that he had no need to interrupt or correct his Assistant at any time. A testimony to the hours they've spent working together I'm sure. They are an exceptional team. The type of care was genuine and compassionate. So far the quality of the care has been exceptional. And I wouldn't have had the procedure performed if it hadn't been for the wonderful people at the reception staff who immediately filled in an opening with me. My son lives here in Victoria and I will be recommending that he go to elements dental with his family. In summation I could not give this office a higher recommendation. As extreme as my situation was the single most notable takeaway from this office was their compassion, from the phone call to the doctor, to the receptionist whom originally helped with her callback and heard I was checking out, came to ask "If everything had gone OK." If you're really afraid of the dentist. If you're in pain from dentistry that needs repair. If you want to be treated with compassion and care, true care, make an appointment at Elements and asked to be in the care of Dental Assistant Kim and Dr. Evans. My recommendation comes with its highest regard. PS ..... still no real rush to medicate with OTC pain meds. So thankful! read more

Elements Dental - My receipt photo. - General Dentistry Near Me - Victoria, British Columbia

I researched the entire island for the best dental practice when we moved to Mill Bay. I was looking for a practitioner patient relationship that would honor my preventative medicine views on health. The staff at Elements Dental have been there for our family for the basic routine care and emergency procedures. Dr. Chow and his amazing team of dental hygienists and office staff are so kind and compassionate. I fully trust in their abilities to help us look and feel our best and ensure we keep our smile bright. So grateful for wise and wonderful practitioners in our community. Thank you Elements for supporting us! read more

BEWARE complaints with this dentist (ray chow) will not be taken seriously- especially if it is against staff- I was a client and followed my dentist from another clinic (Moss street clinic) my dentist teo russu worked with elements dental but I see now works at Westhills Dental- she convinced me to go with an implant- I was worried because at the time I had been a smoker for many years, although I had quit I was worried, but she explained that this new office had better equipment and techniques and everything would be fine. Long story short-the first implant did not take, unable to finish the procedure, dr.chow had to take over during the actual surgery -i was told later by my dentist-theo russu that it was because i had an-abnormal-small mouth. As though the trauma of doing one unsuccessful surgery wasn't enough I was then told now that I would need to have a graft of skin taken out of my palate to help cover a receding gum line due to this surgery and to be operated again- I started crying, dr chow thought it was funny- i explained that at this point i did not want theo russu to touch me again-dr chow took over-i also explained i would not be covering the palate skin graft which was confirmed by theo russu- when the graft was taken, dr russu contacted my insurance without permission to cover the graft- i sent an email to dr chow who never replied about what his worker did-i contacted my insurance to let them know this fee was being covered by this office and to cancel her request- the second transplant was completed by dr chow, but it was done begrudgingly on his part and mine-we had a heated argument over the phone- but decided this had to be completed - the office staff was very involved letting me know i needed to pay other fees-I spent thousands of dollars for a chunky implant, by a dentist who did not know how to do her job and by the owner of this business who did not address the unethical practice of his worker dr russu-BEWARE- read more

I broke a tooth so called Elements Dental. They were so good about fitting me in the same day. When I went in they treated me with such kindness and respect. Both the dentist and assistant had me smiling all through the treatment. It doesn't get any better than this. I'd recommend Elements Dental to anyone. read more

Great staff, always a positive experience for me and my young daughter. Especially for her, a young child, she's always made to feel comfortable and is treated with kindness and respect. Dr. Shaila is the best! read more

Nice and friendly staff, Mary at the front desk was very helpful and answered all my questions patiently and happily. I was looking for a more natural treatment so this did not fit my needs with the dentist. read more

I saw Dr. chow in preparation for a trip to get dental implants in Mexico with the intention of saving quite a bit of money over local rates. He did 2 complicated extractions painlessly and with perfect results. I saw him for a checkup after getting the implants in Mexico and found that one was improperly placed at an angle in contact with another implant. He offered to remove the angulated implant at no cost and replace it at his usual rate. That was costly but saved me the travel costs back to Mexico and the Mexican dentist's refusal to acknowledge his mistake. When he removed the angulated implant he found that both implants had failed creating infection and bone loss. He cleaned that all up and did bone grafts honoring his commitment to not charge me for the preparations for a replacement implant. He gave me much more time than he thought would be required. His integrity and commitment to his word was astounding along with his professional services. A few other observations: during the treatment, laughter could be heard throughout the office. The relaxed and caring atmosphere does wonders. He also gives a 10% discount for cash or check at the time of service. I am only in Victoria temporarily and am so grateful to have found Dr. Chow. I have absolutely no hesitation in recommending his practice for any dental procedures. read more

I agree with Bob K review which is very poor.His review is under the don't recommend reading title.I wonder why they don't recommend reading it.Is it because elements is a sponsor?Elements is really lousy.They love recommending a lot of crowns and root canals when less expensive work such as deep filling would be just fine.Its all about the money.Elements is bad news.I wonder if this review is going to get buried too?Probably read more