Really poor customer service and poor quality control on products…read more They gave me a sample of engineered timber and said the veneer was 3mm. So I measured it and it came to 2.5mm. I called the manager and he flatly denied it was 2.5mm and said I was the problem. Appalling response. He then claimed there was a tolerance of 2.75mm to 3.25mm, which means their engineered floors - which are supposed to be 'finished' and don't require sanding or oil - can have up to 0.5mm difference from one plank to the next. Imagine walking on that floor ... He then changed direction and claimed if there were any issues when laying the floor it was because the client doesn't know what they are doing. Nice. That's the kind of support I want when I hand over $5,000 - $10,000 to a business ... Clearly, they're not up to listening or working through problems with clients, and instead attack or challenge their clients when they draw attention to defects in their product line. I suggest you avoid them and take your business elsewhere - I know I will.

Awesome job. The team arrived on time and finished my floors in literally no time, just days after…read moreI called to get a quote. Melbourne Floors Mart's prices to refinish my light hardwood to a darker stain was FAR less expensive than the six other professionals I contacted. The team was excellent at communicating and had no problem giving me quick updates via text on the progress while I was at the office. I will be recommending MFM to all my Springvale friends. Look no further one of the best Laminate flooring Springvale.