I am a very anxious mom and was scared to let my 3/4 month old go anywhere but Goddard in Gallatin…read moremade us feel like family! Ms McKenzie and ms Shayna are so good to my daughter and my daughter loves them! They made this transition so easy on me! Also the flexibility of the daycare is amazing, office and upper management are always happy to answer any questions.

We picked Goddard due to the positive reputation the Hendersonville location gained. Unfortunately,…read morewe did not get to experience that same treatment and had our final day today, after only 1.5 months. Aside from frequent minor issues, the decision was easily made when speaking to one of the directors, Morgan, about a concern we had. Our 4-month-old was not fed for 5 hours (until we got home). The daily report had a false entry of a feeding within those 5 hours, which is likely why the teachers thought not to feed. After being given many questionable excuses, Morgan concluded that our baby fell asleep right before being fed. And when he woke up, he was in line to eat behind other babies, but we ended up picking him up. So, within the 5 hours, he napped 1 hour, and we picked him up 40 minutes after he woke up. You can do the math there. But wouldn't this mean that he should be first in line to eat? Why is he waiting to be fed for so long? She then told me that the teachers were aware that he needed to eat, which is not what the teachers told me over the phone. Another reason I didn't believe Morgan was because the teachers have been amazing with notifying me of such things during pick up or over the phone. Morgan must not think very highly of the teachers to be saying that to me. Morgan asked me what can she do here? - You're the director. I would have been much more appreciative and remained in Goddard if you honestly told me that the teachers followed the false entry, and that you will take xyz actions to prevent that and regain our trust in Goddard. Instead, you were not trying to solve anything and simply put the blame on a short nap and us coming in to pick up. Other daycares ensured me there is no such thing as having a baby wait in line to eat, because they have floater staff. Mistakes happen and I fully understand that. But the call with Morgan made me feel that my baby is not a priority to you. No one followed up with me or did anything to try and correct the situation. I'm happy to provide details to anyone who would like to learn more and decide for themselves.