We have been with this agency for about 8 years now. Love the service and the staff.read more

Do not use this agency! What a benefit you have that cannot be used through these people. In a…read morematter of 8 months, I was sent one person that was so bad, she created more work than help. I was continually told, we are looking for someone, & because of Covid, we are struggling. Things eased up with Covid & still no one. The lad that appears to be in charge can't make a decision one. It all has to be addressed with his "supervisor". Terrible experience with this company.

Hospice El Paso interviewed my sister regarding her health needs and their service. The initial…read moreappointment went well. Abby, administrator, should have been a used car salesman. She was on time, a lot of talk, and during her presentation made a lot of promises. These promises included: 7/24 care, 7/24 immediate contact, 7/24 availability, 7/24 immediate access to Hospice El Paso professionals, 7/24 immediate access to a nurse and doctor, and 7/24 access to any medical needs. During her presentation I stopped Abby several times and questioned her regarding all the promises she was making. She, again, promised that everything she had stated was accurate, and added that all calls were recorded and reviewed. All issues we may have during their service would be reviewed and answered by Hospice upper management team. After signing the paperwork, I told her that my sister needed an air mattress, due to bed sores. She promised that one would be delivered that evening. This was NOT delivered. Brenda, a nurse, came the next day to check on my sister. After her evaluation and the fact that my sister had issues keeping anything down. Brenda suggested that we move her to the Hospice Hospital so they could get in control of her eating habits, and then she could return home after this was corrected. We agreed and again I mentioned the air mattress. She promised they would have one ready for her at the hospital. The next day and in route my sister was talking, telling the ambulance crew to be careful. When I got to the hospital and saw her, I was shocked. I immediately called the nurse and asked her what had happened and what had been done or given to her. My sister lay in the bed, completely out and incoherent. The nurse told me I would have to check with the doctor. I said fine and asked when he would be there. She told me that she would check and get back with me. I asked about the air mattress, and again she said she would check. It was a long night. After numerous calls to Hospice main number, no one answered the phone. Calls to Abby the Administrator, did not pick up calls or respond to messages, and same response to Brenda the nurse. I finally lost it at the hospice hospital and one of the nurses got Crissy Jacoba, Hospice Specialist, on the phone for me. Again, I ran into another used car salesperson. She listened to my complaints, and I asked about all the promises made. She did not say anything but would look into the issue and get back with me. I asked the nurse about my sister's health. At that time, I found out they were pumping her full of morphine. I asked again about the air mattress. Again, she was going to check into. I asked when the doctor was going to be there. Again, she would check and get back with me. I was with her until 2:30 am. During that time, I noted that NO one came in and checked on my sister. The next day I was there at 9:00 am. In a matter of minutes we had lost my sister: No medical attention or review, No treatment, No air mattress, No doctor visit, Thank Dr. Becerra, and No action / No response from Hospice El Paso. This after all the promises made. This was a horrible, horrible experience that no one should ever have to go through. Hospice El Paso should be ashamed of how: they took care of my sister, how they took advantage of the people in need, how they made promises that were not kept, and how they ignored the people they promised to take care of. These People are at the most need in their life for "Help". The Help that you promised, the Help you said would be available, and the Help you ignored and did not respond to. Shame on you!

God is pretty busy, so he made hospice workers…read more May you never need the service provided by this business but if you find yourself in a situation in which you do need them know you are in good hands. Short of God sending actual angels or his son back to Earth for another round these professionals are the best we can hope for. Our care team not only provided support and comfort for my mother but offered advice, listened to, and aided us as care givers. Lauren and Vale are absolute saints that I could not have made this journey without. The comments I have read here on this business in no way reflect the experience I had. Compassion was presented from the first phone call to the last. The team repeatedly checked in on us and ask what we needed constantly. They always strived to overachieve and wouldn't leave our home unless our needs were handled. Often also asking about our health and our emotional well-being. This process is exhausting to say the least. Don't try to wait, call in those who are called to this profession... I can't imagine anyone who hate their job stays in this line of work... it has to be a calling. Thank you team for your care, your words, and for blessing our family in a dark time. We will never forget you.

Thank you!! You took amazing care of my grandparents, my mom and myself. Your staff is the most…read moreamazing and professionals I've had care for me and my loved ones! TOP NOTCH AGENCY

An incredible team of professionals. Were there for my Mom and sister during the most difficult…read moretime. I can't thank them enough.

I am so grateful for having Armonia Home Health Care. My Nurse, Valeria Yanez takes such good care…read moreof me. She is so considerate, so kind, and very attentive. She is more than just my Nurse, she is like family. I look forward to seeing her each week, that makes my day. Thank you Armonia, for having great Nurse's like her. I am so thankful for your help, Armonia, and so blessed, to have such a good Nurse. Thank you.

IF I COULD GIVE ZERO STARS, I WOULD…read more.. AVOID THESE PEOPLE AT ALL COSTS... My 90 year old Mom had Right Knee replacement surgery in late April 2019. It went VERY well. Before she left the rehab hospital, they let her free roam because she was progessing so well. After she got home in early May, she was up and walking with a walker, getting in an out of bed with very little assistance, walking outsde up to 1/4 mile at a time. After a couple of weeks home, a Therapist from Armonia showed up and was very Rude, Loud and Rough. She told my mom that she was going to "break up the scar tissue" in the knee. So, she pushed and prodded and squezzed very hard. When my mom commented that she was very strong, she procalimed proudly "Yes I am!" My mom had mentioned that her grandson had just received his Master's Degree. The Therapist shot back with, "My Grandson has 4 Masters Degrees." Whether it's true or not does not matter. She acted like she just had to "One Up" the patient. We also had a Live In Helper who witnessed her rudeness and mentioned to the therapist that she was much later than the appointment said. The Therapist asked my Mom if "that Lady" had to be there because she didn't like to be talked to like that. Her attitude aside, the Therapist ended up damaging my mom's knee. She called me that evening saying she could not walk any more. A follow up visit with her Ortho Surgeon showed that the Patella Tendon was detatched and her Patella was well above where it should be. This required one more surgery the first week of June 2019 to repair the torn tendon, but that surgery did not hold together after she went to a rehab hospital.. That review will follow on that rehab hospital's website. (Las Palmas Rehabilitaion Hospital) But, all this and the third surgery are a result of the unprofessional skills and uncaring attitude of the woman Therapist from Armonia. So, my warnings is AVOID THESE POEPLE FOR YOUR PHYSICAL THERAPY NEEDS!

I highly recommend doctor Fernandez! He is kind, thorough, a great listener, and willingly takes…read morehis time to ensure the patient gets answers to their questions and is given a thorough explanation regarding the surgery plan and duration as well as the recovery process. He is, however, VERY busy but once you are called he is focused on you. Just arrive prepared for a wait. Thank you, Doctor Fernandez!!!!

Top notch care, I had a hip replacement done by Dr Fernandez and am completely impressed by the…read morequality of care I got from him, and his staff. For highly skilled care he can't be beat.

Went in to establish with someone here in El Paso, clinic is actually a great location and clean…read more Was very easy to get an appointment to get in. Parking is great, they got me in quickly for registration forms and I waited about 20 minutes before being called back. Appointment was total of about 45 minutes which included the annual physical, bloodwork, and Rx refills. Great customer service and quick in and out. My only suggestion is mute the TV in the lobby - you can't hear anything between the music, TV and everyone trying to talk over both! Great place - happy to go back!

Great quality of patient care. Doctor Borrego and his staff are an asset to this profession. Very…read morecompassionate and caring of their patients. I highly recommend this united medical clinics as your primary care place to go. I'm am so happy with their professionalism from the receptionist all the way to the Doctor.