My wife brought in laptop computer a few month after she bought it at Lefdal in Alna. An $3,000 Acer with all the bells and whistles and insurances. we arrived after it was acting up, to have looked at and repaired if necessary. Arriving at the electronics counter there was 3 associates talking, and never did they once acknowledge us. I had to step up and say " hello customers we'll be right with you" for them to even show an interest. After one associate came up to ask with a look of contempt and said "what do you want", no apologies nothin. After and hour my wife explained what was going on with her computer they wrote up a work ticket. We had full insurance and never did they offer a replacement while my wifes machine was being worked on. 1 month later and no word form Lefdal, we drove 1 hour to the store to find out what was going on. On arrival to the counter we were met with the same indifference. So my asked about her computer. The associate went to the back and looked for it. Upon his return he had the computer with the original work slip and proceeded to ask my wife what was wrong with it AGAIN!. By this time I was beyond angry. Of course I voiced my opinion and the manger was informed. The only reason I am giving them 2 stars is the manager made a sincere attempt to remedy the situation. However the staff is horrible and the customer service was extremely bad.
I would encourage the management to teach their staff how to interact with paying customers. Also each department has a set group of people and should a customer want to look at different items in the store then the customer wait in a queue for the staff pertaining to that department. The customer should never wait for a sales associate. This of course is a huge inconvienance when making multiple purchases. This can turn into a 4-5 hour stop at this store alone. read more
