The staff has gone the extra mile to find products, help me navigate the phone for ace rewards and…read moreI had no problem when I returned a defective dehumidifier. I certainly don't understand the negative reviews. My experience with them has been extremely positive. Changes in staff over the years and I have had no issues with any. But maybe 30 years of dealing with them is not enough time to give an accurate evaluation.

Staff is rude and discourteous. I needlessly got into a ridiculous argument with two checkers over…read moremerely asking if I received a discounted sale price. They acted as if I were asking an unreasonable question and responded with a complete condescending attitude. When I didn't back down and pushed back they folded like the cowards that they are. Don't believe me? Walk in and see how they act with customers. If rather drive over the hill to Home Depot than ever step in this store again. Too bad Wally, but you need a better quality of staff.

If Home Depot had a landscaping dream team, Jaylene would be the lead designer, horticulturist, and…read morecustomer care expert rolled into one. From the moment we asked about sod for our puppies' new yard, she was like a well-rooted oak--steady, knowledgeable, and genuinely invested in making sure we found the perfect turf for our furry friends' little paradise. Highlights of the Experience: - Green Thumb Genius: Jaylene guided us through the sod options with the precision of a seasoned landscaper. She helped us envision which choice would thrive best in our yard and be gentle on puppy paws. - Professional & Personable: Her demeanor was as refreshing as morning we dew--friendly, attentive, and impressively professional. No question was too small, and she handled everything with care. - Tail-Wagging Results: Thanks to her insight, our yard is now puppy-approved. We could practically see our pups wagging their tails at Jaylene in thanks! Final Thoughts: Jaylene turned a typical sod selection into a full-blown landscaping consultation--with heart. Her passion for helping customers bloom is unmistakable, and her dedication deserves not just a thank-you--but a standing ovation (and maybe a few treats from our crew of grateful pups!). Big thank you to Jaylene--your help truly made our Home Depot experience feel like a walk through a freshly sodded dog park.

Where do I begin? We needed new appliances because everything decided to go bad all at once, so I…read morewent to the only place in town, Elko, Nevada, with a decent selection of major appliances. The young lady in the appliance department was very helpful and placed my orders for delivery and haul away. Good, so far. She even recommended a couple of brands that seemed to be more reliable than others. When she put in my order for delivery, she asked if I preferred morning or afternoon delivery. I opted for afternoon, as I have other important obligations in the mornings. Again, good so far. I was told delivery of my major appliances was set for June 5th in the AFTERNOON. Delivery day rolled around and I was on my way to town to keep a morning appointment, when what should I hear on my phone but an alert from my security system that someone had rung my doorbell. At 10:56am. In the morning. Guess who it was! You guessed it. It was the delivery team! I had to keep my appointment and I tried to communicate this with the guy who rang my doorbell, but he had trouble understanding me. Then, in the background, in a thick accent, I could hear another voice ask if they could just leave my delivery (four heavy major appliances) in the garage of my TWO LEVEL HOUSE! Um, no. How am I, a 64 year old man with a bad leg, supposed to get a stove and a dishwasher up to the kitchen of my SPLIT LEVEL HOUSE? I told them that would not be possible and I was then informed they would return later that day. Great. After my appointment was completed, I contacted the Elko, Nevada Home Depot service department, where I was given a number to call for the delivery department WHICH IS LOCATED IN WEST VALLEY CITY, UTAH! I was told the re-delivery would be delayed because one of the workers had to be taken to the ER here because of an injury he had sustained on another deliver but that the crew would still make the delivery that day. Okay, then. Or, is it? However, not half an hour after talking to the agent of Home Depot's delivery center, I get a call from some guy with a heavy Spanish accent who said (I think) that they were at my house again. Bro! I'm still in town, 18 miles away! It's going to take me a half hour at least to get there due to city traffic, road construction, and neighborhood speed limits! Then, the call just disconnected! I got home in 29 minutes, exactly, aaaaaaaaaand no truck, no crew, and no appliances. A bit irate, I contacted the Home Depot delivery center number again and spoke to a different agent who told me that the crew was already on their way back to West Valley City, UTAH and that I would have to reschedule the delivery. So, he then advised the next day available would be June 9th. Fine. Just do it. June 9th, any time. Okay, fast forward to June 9th, the scheduled day of the delivery. I'm home all morning and all afternoon, aaaaaaaaaand...............no truck, no crew, no appliances. At just before 2pm PDT, I called the Home Depot Delivery Center, again, and asked, irately, "Where are my appliances?" The agent on the other end, after confirming that I had, indeed, ordered four major appliances, said that I was actually scheduled for delivery on June 10th, and not June 9th as I had been informed five days earlier by another one of their agents. She added she had no idea why I was told that my expensive, heavy, and very necessary appliances were to be delivered on the 9th day of June, 2025. Um, maybe that was because the agent I talked to five days ago had said to me, in plain English, "June 9th?" Wow. Just...........wow. I have no idea what is wrong with these people, and apparently, neither do they! I'm not even sure if they are self-aware! Here's the best part! When I was told one of the workers had injured himself and had to be taken to the ER, I was told the injury had occurred on another delivery. However, what should I find when I got home that day, the 5th day of June, 2025, but a blood-soaked paper napkin lying in a substantial trail of dried blood RIGHT IN THE MIDDLE MY DRIVEWAY! What is wrong with these people? Is this the best we can do?

The selection is decent & prices are fair. The level of service is hit or miss. The issue with this…read morelocation in Elko, Nevada is that there are NEVER enough people to assist customers. They only have one cashier working at any point in time and if that one cashier gets stuck with a price check or anything time consuming, the line backs up. This location needs better staffing.

This is the second time I have been in this store and have had two different store employees be…read morerude to me due to not signing up for the rewards number. Calvin was the associate or supervisor we dealt with today. Second time being hassled by them and then treated horrible due to not signing up. Definitely be sticking to the local Ace Hardware rather then being hassled by Calvin the supervisor. Not recommending them to anyone.

I visit Elko often, and this store is one of the best in the city. Truly great customer service,…read moreand they have a wide variety of products for nearly any need. From tools, to automotive, to construction equipment, and much more. I stopped in to see what they had and was greeted by a very helpful employee, who was knowledgeable and extremely personable. I was amazed at all the items they had. They even had a bunch of COVID items that I couldn't find anywhere else. This shop will be on my must stop every time I pass through or am staying in Elko for a while. If you are an Elko resident I highly suggest checking it out. Oh I almost forgot, they also have the cheapest propane in town. Amazing Place.

From the owner: Your local one stop shopread more

I didn't have any problems here at this place, fast helpful people, and nice to boot! It was…read morewonderful to deal with them and I hope that they can help it up. Thanks everybody!

From the owner: IMPORTANT: For equipment sales, rentals, power solutions, pump and full service, visit our main…read moreEmpire location at 5010 Idaho Street. Empire Parts in Elko, NV is your trusted parts supplier for heavy equipment, diesel engines, and fleet maintenance. As Empire’s dedicated parts-only location, we stock over 7,800 Cat and quality aftermarket parts, including filters, undercarriage components, batteries, tracks, hoses, couplings, and essential maintenance supplies. Our 34,000 sq. ft. warehouse offers new, used, exchange, and remanufactured options to fit your budget. Open seven days a week, we provide fast, reliable support for construction, mining, agriculture, and trucking.