I loved Dr.Lappinen! I had to wait about 20 minutes after my appt time before being seen, no big…read moredeal! Only waited about 5 minutes from the time the nurse left the exam room to when the doctor came in so that was nice. Staff was very nice to me! Pretty reception area!

I saw Dr. Janet Matthews and was very pleased. She was so kind and gentle. Her assistant was sweet…read moretoo. The office wasn't busy and I was seen immediately. Everything and everyone was clean and professional. Everyone had a mellow way about them. Good leadership here. I want to see her again next year. She is the very first doctor to tell me I have a long vag Jay Jay!

This is a quick review for the wonderful customer service representatives working in the front…read moreoffice.. I came in because I am transferring my OB/GYN doctors because my amazing physician, Dr. Pamela Smith retired. I came in to request that my medical records be transferred to the new doctor. The ladies were so helpful. They presented me with the form and asked me questions about what information I might need right away (I waited until a few days before my new doctor appointment to come ask for the records transfer - my fault). They gave me copies of the test I needed and said they would transmit the electronic medical record to my new doctor by the end of the business day. We chatted nicely, and they wished me well. I wish that I could keep coming here. I love their positive attitudes and kind, caring personalities. A true blessing to women seeking specialized OB/GYN care.

The care here is excellent. I wish that more doctors in diverse fields of practice were as…read morecompassionate, accomodating, knowledgeable, skilled, & professional as Dr. Alnaif. Another reviewer gave a 2-star review due to their wait time. Personally, I'd much rather go to a doctor who is willing to go above & beyond their set appointment time with me and others if needed than one who rigidly observes time slots for appointments with few if any exceptions. For those where time is of the essence, you can always opt to schedule the first appointment of the day or bring work or study with you to be productive while in the waiting room. I always do the latter & sometimes opt for the former with another doctor I have (not Western Branch) in another field of practice who is not characterized by rigid observance of time slots no matter their patients' needs. My wife & I have never felt the need to get an early appointment at Western Branch & never had the wait time the other reviewer experienced, while we have experienced time there where we were seen for more time than is likely standard for our appointment even at short notice.

Love this place, i have renee as my OB GYN shes an amazing doc for me and my pregnancyread more

Ms. Cici, the amazing office representative, was so helpful…read more I came in with my elderly relative experiencing pain and without an appointment until May, over 30 days from now. Ms. Cici understood the severity of the situation and was very kind to my relative as she spoke quietly and slowly. She took down our information. Thankfully, she inquired about the accuracy of her contact information and updated her medical record. Great ! The real beauty is that Ms. CiCi called us back within a day to give us an updated appointment to see Dr. Larson. Our family are so happy with Dr. Larson's medical protocols and the outstanding level of customer service that her entire team provides at all times.

I used to see her.She does a thorough medical care exam.They staff is friendly and patient.read more

Dr. Smith is wonderful. She is extremely knowledgeable and very aware of new treatments and options…read moreof all gynecological conditions. She saved me from unnecessary major surgery because she listened to me and sought an updated solution to my condition. Her kind and caring demeanor is exhibited by her staff and patients.

My very first pregnancy and Dr. Treherne was my doctor and I told him I was not feeling the baby as…read moremuch at my last 2 appointments. Now, I was nine months pregnant and on my due date I had an appointment with him. His nurse dismissed my concerns and gave me a piece of paper to "count the baby kicks" and also said "it's just because the baby is so big and there's not much room in there". May 12 I was exactly 9 months pregnant, my son moved that morning and by 2 o'clock that afternoon at the check up there was no fetal heartbeat, my son was now dead. He yelled at me that I should have let them know if anything wasn't right. I did tell him, I told his nurse too and they blew me off. I had to deliver naturally a dead child at nine months pregnant. It destroyed my marriage, it destroyed me as a person and my life. I now know the reason he offered free OB/GYN services if I were to become pregnant again was because he didn't want me to sue him. If I had known that was an option, I would have. I was young in my 20's, the grief was too deep and still is. The trauma affects me every day as I try to keep the PTSD in check. I hope he does see this message and how his inaction destroyed what life I would have had with my son. If anyone wants great wholistic care, do not ever go there to that facility. Protect yourself, your family and your baby. Mine is in a grave.

My first visit my husband and I received news from the doctor that my pregnancy was 80%-90% sure…read morewas called a missed miscarriage but to be on safe side, they would schedule for me to return in 1-2 weeks for another ultrasound for confirmation and discuss treatment options in event I do not pass on my own. I was advised to go to emergency room if I experienced heavy bleeding and to call their office to cancel if I passed on my own. I received a phone call requesting to post pone my follow up ultrasound to allow more time. I contacted the office to let them know that I received their message but no longer needed the ultrasound as I did experience the miscarriage and currently passed everything therefore needed to just cancel. I was informed that I was not scheduled for an ultrasound and would only be for a follow up and advised to keep appointment. I come to my follow up appointment and was brought back into the ultrasound room. I told the tech that I had called prior to my appointment and informed them that I passed the pregnancy and did not need an ultrasound and the front desk informed me I was not scheduled for an ultrasound so was confused and that I was still currently bleeding. She apologized that she was not aware and that she would get me a pad to lay on. I replied that I did not need the ultrasound and was given a response that the doctor is going to need it. After already expressing to the front desk on my previous phone call and telling the tech twice that I did not need the ultrasound since I passed everything the last thing I wanted to do was argue with the tech, especially when emotionally trying to process my miscarriage therefore I had the ultrasound. Dr. Grey than spent approximately less than 2 minutes with us confirming that the pregnancy did indeed pass but good news was that it passed on its own and we did not need to discuss options if it didn't and to wait another month and try again & recommended I return for a pap smear appointment. That follow up appointment I was than billed $660. When I called the billing dept to inquire why I was billed $660 on a procedure I expressed to two different team members I did not need and told I was not scheduled for ultrasound never mind the large charge for the two minute follow up exam with doctor. I was told they would relay my concerns to the office manager and I would get a call back since the office manager was gone for the day already (12 pm on a Monday). I expressed wanting to cancel all my future appointments and I would pay my balance when the office manager called me. That was two weeks ago and I have not yet received a call back but certainly have received multiple e-mail reminders about the balance and statement in mail. So in total for my two appointments with their office, I was billed a total of almost $1,400 for two ultrasounds, maybe 5 minutes of the doctors time at first visit, about two minutes the second and a pregnancy test. The lack of empathy and communication in that practice is reason enough to avoid.

Not gonna lie - this place is like a maze the first few times you come so be prepared to use GPS to…read moreshow you your building and pay attention to the signs for parking and access. As it's an active medical school campus there are lots of restricted lots and one way pedestrian streets and such so you can easily get caught up in that. That being said - There are a few large parking garages and some visitor lots where you can park for free for an hour or $1-2 and I've never had a problem with finding a nearby parking lot. I visit for 6-month (and whenever something looks funny) transvaginal ultrasounds from Dr. Abuhamad who is pretty big in the women's ultrasound community and teaches here a few days a week. My primary gynecological specialist Dr. Squatrito (who is also a specialist as I have the BRCA Genetic cancer mutation) sent me here last year to have a second opinion on something nearby an ovary. My site is on the third floor of Hofheimer Hall so there is a lot right next door where I park and jaunt easily across the street into the building. There is a main check-in desk central area with waiting rooms who service about four offices. You sign in, they check your insurance and info and you wait to be called back. So far I've been lucky and have only waited about 20-30 minutes max I believe but I have been told it can range from 1-2 hours if things get busy and the doctors are running behind. Yikes. So I try to schedule early in the morning or late afternoon. Never midday. Anyway - staff have always been friendly with me and Dr. Abuhamad is very thorough and kind. I'm happy with my treatment here so far.

While the overall length of time to be seen, be evaluated, undergo testing, and joint decision…read moremaking on treatment strategies was absurdly long, my experience has been respectful, caring, and overall syccess​

I've been going to that practice for over 20 years, first as a patient of Dr. Nottingham, who was…read morewonderful but has since retired, then I saw Rachel Rottenberry, who was equally wonderful but has left the practice. I decided to stay with the practice for my first visit with Whibley. There clearly was a scheduling issue because they didn't have my appointment recorded. Front office staff was smug and unapologetic. Dr. Whibley was asked if she could try to fit me in, and from behind the half wall I heard a voice say something about not taking 'walk-ins' (as if this were what, a clinic? The hair cuttery? I've been going there for years!) The receptionist came from around the half wall and said the doctor couldn't, she had a meeting. The fact they were unapologetic and smug is what put me over the edge, to be clear. I looked in my phone log to see when I communicated with the office, which turned out to be a day the office was closed- my error- that was then not the day the appointment was scheduled. I have several record of calls to and from that office this summer, I chose the wrong one, as I soon found out. The office called me...yes CALLED ME as I got into my car to say I can't blame them because the date from my phone log I provided was a day the office was closed, so there's no way I made the appointment that day. I cancelled my rescheduled appointment right then and will not be going there. I received email notification later that day that my online medical record had been deleted. I've never actually met Dr. Whibley, and I never will. I'm glad others find her to be worth the their time. But you may want to check and double check and call and text and email and snail mail to make sure they actually recorded the appointment they gave you over the phone.

Dr. Whibley is by far the best gynecologist I have been too. She's been practicing for a while and…read moreknows how to make you as comfortable as possible. She calmed my nerves right on down. You can tell that she cares deeply about her patients; her office is covered in hundreds of Christmas cards and photos of her patients' growing babies. Dr. Whibley and her staff make you feel comfortable and take time to get to know you. I'm so glad I found her!