By far the best care and treatment from the staff of the nursing homes/rehabs that I've been in…read moreover the last few years - staff here treated me better than any other place. I have no complaints about the CNA's, the nurses, how I was treated during intake, moving to another room, how they treated my roommate when he was brought in... They were so welcoming to him because he'd been there before ... So that Nursing staff and the PT/OT people were terrific. Everything about my experience there, including the food was great, and I would recommend them to anyone needing short term or rehab care. I cannot speak about what it's like to live there long-term I did not see that part of the facility, I was on the first floor ... That being said, I have a major complaint with the social worker/case management worker who completely BOTCHED my transfer to the Westview nursing home/rehab in Warwick, which is 45 minutes away and also run by the same company that runs overlook. I was never notified when I would be transferred, or what time, and nobody visited me to discuss discharge and go over medication and paperwork, and prepare me for the type of transfer. This was a huge problem for me. I am unable to breathe sitting up in a wheelchair for more than a few minutes. I've only ever traveled by ambulance from house to hospital from hospital to facility and from facility to my house in the past. Always on a stretcher. So when a lady in a soccer mom minivan showed up in 5° weather and they told me suddenly "OK get your stuff together. It's time for you to go!!!" ... I was shocked and upset. They had told the lady coming to pick me up nothing about who I was and what I needed and transport. So she was helpless. They were extremely incompetent in failing to prepare me for this journey, failing to explain to the driver what she would be dealing with concerning me as a patient, and not providing me the care I needed to be safe and secure and medically supervised in the transfer. What was so frustrating was with no notice and no time to get ready, they expected me to sit in the wheelchair in 5° weather in a T-shirt and no socks, and no coat while that lady fussed around with the van moving stuff around to make accommodations for my wheelchair in the back of the van, which she had to push up a steep makeshift ramp into the back of the minivan, and then get tied down with both side and rear doors open, so she could get in from the back and also from the side, not to mention find a place to store the oxygen bottle and make that safe to travel, all of which caused me to be freezing cold and lose my breath and have my heart rate accelerating into high tachycardia, bpm range - and there was no help by the facility staff - it was the worst experience of transport I've ever had and they were just un concerned and nonchalant about it. The lady who finally secured me in the minivan was not a nurse or have any experience that way she was just a driver. So I was freaking out and unable to get the care I needed, which is to stretch out and let my heart calm down before we start driving in traffic and I start being jerked around by the normal movements of a car in traffic... truly a horrific traumatizing experience, but I considered to be seriously lucky to have made it to Westview, despite tachycardia and high blood pressure and extreme anxiety during the whole journey. So I give them a four star rating for the great care of the staff and the great set up and the great vibe of the short-term care, rehab floor... However, my main complaint is revealing - both the the social worker and case management lady failed me big time in a way that put a serious risk to my health by screwing up how I got transferred to the other facility in Warwick.

Rooms are so small you can't get a recliner in there. Leave patients in wheelchairs to sleep , all…read morebent over saw this several times!

If anyone has an elderly person that they care about then do not use VNA of Rhode Island. It would…read moretake me about a week to write how horrible their service and communication is. Long story short my elderly Mom had a skilled nursing appointment confirmed the day before only to be told because her skill that was required was difficult she was discharged a day before her appointment. I have had the run around for 4 months with them regarding cancelled appointments and false promises. I could go on and on but my best advice do not use VNA of Rhode Island. Just an update the VNA called and appologized admitting it was a mistake. They also offered services for an additional 2 weeks to allow us time to find another nursing service. While I am still not thrilled I feel a little better that they responded back so quickly.

Horrible service. Made 1 scheduled visit. Missed 3. Didn't call twice just did no show. I called…read moreand said I had urgent need. No show. Had to go to the ER. Do not rely on these unprofessional people. First nurse said "I told them I'm on vacation tomorrow but they scheduled me anyway/ I'm Sorry!" She was however very good. second nurse was in driveway on cell for half hour then disorganized and useless.