If anyone has an elderly person that they care about then do not use VNA of Rhode Island. It would…read moretake me about a week to write how horrible their service and communication is. Long story short my elderly Mom had a skilled nursing appointment confirmed the day before only to be told because her skill that was required was difficult she was discharged a day before her appointment. I have had the run around for 4 months with them regarding cancelled appointments and false promises. I could go on and on but my best advice do not use VNA of Rhode Island. Just an update the VNA called and appologized admitting it was a mistake. They also offered services for an additional 2 weeks to allow us time to find another nursing service. While I am still not thrilled I feel a little better that they responded back so quickly.

Horrible service. Made 1 scheduled visit. Missed 3. Didn't call twice just did no show. I called…read moreand said I had urgent need. No show. Had to go to the ER. Do not rely on these unprofessional people. First nurse said "I told them I'm on vacation tomorrow but they scheduled me anyway/ I'm Sorry!" She was however very good. second nurse was in driveway on cell for half hour then disorganized and useless.

They (tried to) charge me $75 even though I never went there. I cancelled my intake appointment by…read morecalling their call center, which sounded like it was located in Asia somewhere. They finally waived the fee given they never laid eyes on me. How generous. FYI -I took someone else there several months ago. The parking lot looks like a war zone with tons of potholes. It's also pitch dark with ZERO lighting.

This place has been a lifesaver for me. I started coming here in my 7th month of pregnancy due to…read morehorrible sciatic nerve pain that was really messing with my day-to-day activities (came in limping, basically in tears). I'm a very active person and being practically immobile wasn't going to cut it. My midwife suggested this place and I was glad to find a location minutes from my home. I started my therapy sessions with Kayla Whiting and she made such a difference for me. She was kind and professional and really understood the pain I was having so she was able to give me a solid treatment plan. I left a few sessions sore due to stretching and exercises but icing was always recommended and helped. The day after I'd always feel so much better. After a few sessions, my pain was almost completely eliminated. I could walk without pain again. Amazing! And I never needed any pain medicine. The sessions of heat, massage, stretching, and exercises (combined with my own daily stretching exercises at home prescribed by them) made the end of my pregnancy a breeze and will most certainly help me postpartum. I am so grateful for this place because they really understood exactly what I was going through. I went from not being able to walk without limping or get out of bed to speed-walking with ease and rolling out of bed like a champ. I could even carry my laundry basket down the stairs again and clean on all fours (though my husband still does not like that I do this lol). They are professional yet personable and I worked with a few other PT's there to make scheduling appointments easier. Overall, the advice, tips, and treatment have been very successful for me. I would most certainly come here in the future if I ever need a PT again.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.