This review is about the business practices of Eltz Home Improvements. We selected Shawn Eltz to replace our roof that had hail damage. We filed a claim with our insurance company. Shawn received a copy of the insurance estimate and we reviewed it. He "verbally" quoted a number for the roof and sky lights that was within the insurance allowance for that work. He and his crew showed up to start work and he "forgot" the actual contract/estimate. He completed the work in two days and presented the bill. It was over $2,000 more than the insurance claim allowed. After discussing the cost overage and asking if he would work with us to justify the additional amount to the insurance company, we trusted him and paid him in full. In spite of several emails and phone calls between Shawn, our insurance adjuster, and us, he has failed to provide substantiation for the cost overages to the insurance company. The work was completed at the end of March. We have given him more than ample time to prove that he did not take advantage of us. Beware....he can't be trusted. read more