The price is affordable and the is amazing. I am thankful for their service.. they are very professional

I've had slate roof repairs on two homes performed by Paul Wright Roofing. It was very difficult to even have a company dealing with slate repair to come out until I contacted this company. Barry was the gentleman that came out for the price quotes. He was very professional, thorough, and great at explaining the repairs. He returned an estimate the same day. After I signed on to have the jobs completed by them, they were very communicative about when the work would be done and were true to their timeline. The repairs on both homes look great. read more

Very dishonest. I went with Paul Wright because of the adverting and endorsement of radio show host Bobby Gunther. I signed up for the Peak Protection Plan and had it for three years. I mainly payed for this for the included spout cleaning, but they also check the roof for potential problems. Just over a year ago I had leak coming from a vent cap, no they didn't catch it with the roof survey performed with the Peak Protection Plan. Anyway, I had them replace all the vent caps. Fast forward to this year. They did the spout cleaning and roof survey. I receive an email that one of the vent caps needs replacing. This seemed odd, I phoned them and said I want it replaced. I then mentioned it was replaced just over a year ago. The person on the phone seemed caught off guard and said she'd have Joe call me. A week goes by, no call from Joe or anyone else. I call again, I receive an apology and assured Joe will be in touch. Joe shows up goes on the roof, leaves and never lets me know the status. Another week goes by I phone Paul Wright. The representative seems surprised "Joe didn't call you?", she then goes on to say nothing is wrong. I pressed the issue a bit and she said they had a meeting on this, and all was fine. Really, a meeting for a faulty vent cap, do they meet for all minor roof work -- Anyone knows the answer, not likely, I suspect it was more a meeting to make sure work wasn't done recently before lying to the customer to drive up sales. Stay away, far away!!! read more

Excellent professional service on estimate appointment. Knowledgeable, respectful, patient, kind and understanding gentleman, Barry. Lots to consider before work is completed. High quality person & company. Gold bless us all. Amen nancy young read more

Eric if you have nothing nice to say don't talk shit. Maybe people need to know what your about. Theater me tbe day my pop dies. And yes .. Some clients are dicks. Mostly the ones I dealt with were great people. Maybe your head was cloudy when you wrote that review. I dont know what happened. I have been out with a stroke. I beat the stroke. Maybe we should put on the gloves. You knew nothing about my last client. I did above and beyond the scope of work for that guy.(I watershed his fucking flowers) he was selling his home. I told you this is one of my only asshole clients. You took it on yourself to go out of your way to bash a good company. The best one I worked at. In your words .. i am a lover too that can't keep a job in one place. Yours is ego. Mine is skill. Good luck. Keep on smoking because something set you off. To who read this. I am not a employee of PWR. I gain nothing. But I do know Troy is one of the best stand up guys I ever meet. No experience. Is a joke. He is a freaking farm boy. He fixed things Eric never heard of. Im not afraid I always ook over my shoulder eric. Try to be nice read more

I had several quotes for the installation of a new roof. Although Paul Wright was several thousand more, I went with them since my employer used the company for the repair and replacement of slate roofs and had a good experience. The estimator came out and gave us a quote and suggested that we would get a discount based on being an employee of the business I work for. In addition, we were told that the gutters would be taken down and rehung and cleaned. When we got the quote and the rehanging wasn't on, we were told that would be addresses. We asked several times afterwards about the discount and were ignored. In the beginning of the installation, we inquired about the gutters and were told they wouldn't do that. During the installation of my roof, a tree was damaged by accident. The workers duct taped the split tree together and I found it a few days later. When I talked to the foreman on site, he said he would replace it. After waiting for a week, we called and were told that we could buy a tree and plant it ourselves and the amount would be deducted from the final bill. A few days after the job, we discovered that some of the work was not done correctly and the original estimator said it was sloppy. He said that he would arrange a time when I was home for workers to come and correct the issue. A week later I got a call while on vacation asking about my experience and a note by email about the remaining balance. When I described my experience, the office staff member didn't want to talk about it and then informed me that the work was completed while I was away and asked for payment before I even had a chance to look at the work. When I looked at the bill, the price of the tree was not deducted and no one was willing to discuss the discount I was promised by the estimator. In addition, after the recent rainfall, I noticed rain running over the spouting and I had to clean several of the downspouts of roofing debris. After several back and forth emails with the office, I said I would like to speak with the owner. I was told he was busy and would call in several days. My wife paid the bill and after several follow up emails I still have not received a call. Overall, the roof work was solid, and I don't expect any issues with the roof and it looks great. My main issue is the lack of customer service and responsiveness from the office. I was always polite in my interactions and from my vantage point the problem was a lack of communication between the office, the estimator, and the installers. I don't think I'll ever get a call and it's clear to me that home roofing installation isn't a priority for Paul Wright. read more

I was very specific in telling this company that the entire back portion of the roof was leaking. I was given an estimate for $3750 which I agreed to. They only worked on a small portion of the roof. When I complained about the continuing leaks, I was given another estimate of $4000 to work on the remaining section of the roof, which I had thought was included in the first estimate. In the meantime, the portion they had worked on continued to leak. Rather than throw good money after bad, I decided not to do any further business with Paul Wright Roofing. Very slow to respond to calls, very poor communication with me, the customer, and ineffective workmanship. I do not recommend this company. read more

As a former employee in a management position, I have inside, behind the scenes information of what actually goes on at Paul Wright Roofing. First, on SO many occasions, I have been present while Paul bad mouths, curses at, and otherwise degrades customers behind their backs as if it is their fault that Paul Wright Roofing has taken YEARS to complete the project on their house. Leave them hanging for months, sending 1 guy for a day now and then...My apologies Mark & Joanne! Paul also speaks this way about his own employees. Always behind their backs! Second, Paul Wright Roofing subcontracts out ALL whole roof replacements to other companies. Managers and salespeople are instructed to lie to current and prospective customers or try to avoid answering any questions on this matter. I can testify as a fact, that EVERY residential and many commercial whole roof replacements done in the last 4+ years has been subcontracted out to crews coming from Philadelphia, Trenton, etc. I know this because I personally, was in charge of finding them, hiring them, and supervising them on the jobs. This process isn't wrong, It helps the industry maintain reasonable prices. It's the deception I don't agree with. Many of these crews don't last long because they do a terrible job. In these cases, its usually a few jobs and they disappear. Leaving job site managers with yet again, another new set of faces, unknown quality, communication difficulties, etc. And what about the homes that are Guinea Pigs for new sub try-outs? Spinning in circles gets tiresome! Third, the salesman named Troy has absolutely ZERO experience installing a roof. He more often than not, mis-measures customers roofs, overlooks material specifics, and makes promises to customers that are not relayed on the work orders. This results in incorrect work orders, incorrect material lists, and confusion regarding what work is actually to be done. Troy prices these jobs with software parameters based on his inaccurate measurements. Often resulting in the customer paying for more materials and labor than the job calls for. I have sent trucks to go pick up anywhere from $100 to $3,000 worth of materials SO many times. It is hard to explain to a homeowner why there is a full skid of shingles left over, sitting in their driveway. Paul refuses to hold accountable, the person/s responsible. Unfortunately, the customer is billed the full amount plus extras... Fourth, there is an unwritten policy of NOT getting the required permits unless caught by Code Enforcement. When that happens, it takes hours to find Paul, get a check for the city, get the forms filled out and submitted before the job can resume! Unfortunately, it could also lead to homeowners being held responsible for fines and fees. BEWARE! It's not all that it seems on the surface! read more

If your time is important to you, be cautious in dealing with PWR. While I'm sure the company get a lot of business through the massive amount of advertising they do (and heavy rains over the last year), they have A LOT of trouble with customer service and following through with important details without CONSTANT reminders. This was true with my roof job, as well as the referral (from me) repair job on my brother's roof. PWR took many WEEKS to answer simple follow-up questions on my replacement; failed to send paperwork needed for the manufacturers warranty; and failed to send the referral fee related to the work at my brother's property (later, after being reminded of the agreement, they paid a fraction of the amount promised). Related to my brother's repair, PWR initially misdiagnosed the problem. Then, after receiving a deposit, PWR took their time scheduling the work. Only after being repeatedly contacted, did they schedule the repair. The majority of these problems were blamed on phantom "computer glitches" instead of owning up to the mistakes. Additionally, PWR refuses to answer any emails related to problems, presumably for fear of being held accountable for their answers. To me, this is a huge RED-FLAG. Their price is in the middle of other contractors; they cleaned up well after the work, other than an inordinate amount of nails being scattered around the perimeter of the property; and, so far, the roofs replacement and repair is leak free. I think the quality of the actual work is better than average, but dealing with all the delays, failures to follow-up, and excuses, makes this company sub par. read more