Showed up over 90 minutes later than estimated time.

Called roadside assistance and they called ely's. Wait time was 1 hour after the hour they hadn't shown so I called back and was told to wait another hour. They still didn't show. This was a Tuesday evening and I'm in the middle of the city. Really? read more

Terrible company to work with. My insurance company hires them out to do emergency road side service. I had to get towed twice in one week for different reasons, and the 1st time they were 5 hours late. The second time they were an hour late resulting in my vehicle getting impounded. If I could leave less than one star I would. read more

Absolutely trash service. My wife called for a tow truck a 03:30 from this company, after hours of calls saying "We are just around the corner," they finally show up at 6:40. Guess what time the car repair shop closes? 06:00. Awesome. On top of that, service was extremely rude and did their best to lie claiming that "they didn't receive the call until 05:00." We called them personally before that. Do not use this service. read more

HORRIBLE customer service i had my car stall today at 8:30am I broke down with 4 kids in my car i called my geico roadside assistance they called Elys towing to come tow my vehicle there estimated arrival time was 10:05am nobody was there by 10:40 am i called and asked if they knew an approximate time of arrival he said the driver is on his way the driver called me at 10:50 am said he was on his way I told him i left the key for him since i found a ride home for my kids and i he said ok hed see me soon.Then at 12:15 pm i called again since my car still wasnt home they told me theyd get it soon i explained ive waited over 2 hours of expected arrival time they were super rude.Finally at 12:50 pm they brought my car to my house i asked if it could be put in the driveway he seemed irritated and said ok.he then told me he needed jumper cables because it had no power i told him my mechanic advised me to never jumpstart it because it a mercedes i told him we have to take the red wire off the battery and then itll turn over to get in reverse at that time he told me it wouldve been nice to fuking know dont fukin call us next time i didnt call them geico did.then he told me go do it your fucking self i said ok so i went up there and did the battery cable and he took it down as im walking down i fell in a bunch of oil on the flat bed i could barely get up and walk my leg was killing me he then had the nerve in my driveway to repeatably call me a fat fuckin bitch...i dont know the drivers name all i got is his cell number from when he called me 402-812-7600.... Dont waste any money on this company..Ive tried calling 3 times to speak with a manager no one will let me speak to them. read more

DO NOT USE THIS TOWING COMPANY. My insurance company had them tow my car. Took them over 3 hours to arrive. They were supposed to deliver it to the body shop the next day. That didn't happen and there were all kinds of excuses. Four days later still not delivered and now they claim they do not have my vehicle. After looking at the other reviews, I see they have a reputation for incompetency. read more

If you need a tow do not use E'lies towing and no I didn't misspell that, first time they told me 90 minute wait 2 hours later I called and they said 20 minutes, another hour later they finally showed up. This time they had my location pinpointed by my phone with the location, they said they be there in an hour and I didn't have to wait with the vehicle, next day I call where they towed it and it wasn't there, I called my insurance provider and they called them and they said they towed it already, so I drove to the shop that they "towed" it to and it wasn't there. So I had to drive to where the truck was and there it sat. Had them come out again and they couldn't find the vehicle and the guy on the phone was a total ass, rude and disrespectful to a customer, they finally got it towed a day after they had said they "towed" it, if you need a tow you'd be better off pushing the vehicle it would be faster then using them. read more

Ely's Towing is not worth your time! We are stranded 4 hours from home and waited 2 hours and they never showed up. Called company and they said they would call us back and never did. Poor poor customer service!!!!! read more

This is my third time having to deal with this guy in a year and all 3 times he has been over an 90 minutes late. The first time I was understanding that things happen and he couldn't help it. The 2nd time was the same excuse that the previous tow job took longer then expected. The 3rd time he saw me and was like "You again? you need to get a better car, I don't got time for people like you." I'm sorry I'm a single mom and can't afford a better car. I will never let roadside assistance let him tow my car again. read more

Terrible, terrible service! Husband's car broke down in a turn lane on a Thursday night. Insurance called Ely's who gave a 35 minute wait time. A police officer came and parked behind my husband so he didn't get hit. I arrived to pick up my husband, and the police officer was nice enough to let us leave since the wait time was so short. About thirty minutes after the "arrival time" we get a call from the driver apologizing for not being there yet and saying he was still 20 or 30 minutes away. Long story short, the officer waited a while after the arrival time and eventually had to have the car impounded because it was blocking traffic. We didn't even know the car had been towed till the next day when I called Firestone to see what was wrong with it and they didn't have it. So, they were supposed to pick it up on Friday, but couldn't get to the impound lot before close. Monday comes along and we have an appointment for them to pick up at 10 am. 11 o'clock comes around and I call insurance company who calls Ely's who still has not picked it up. My husband has had to miss a lot of work because of this. Our car could have been fixed over the weekend, but now we are still waiting for it to get to the mechanic. read more

This is the first review I've ever left on a company. I'm not one to complain, because shit happens. But this was absolutely unbelievable. My truck's transmission gave out as I reversed into my neighborhood street and it happened to be right in front of my neighbor's driveway across the street. She was outside and saw the whole thing happen. We tried pushing it into my driveway, but it's a truck that was stuck in reverse so it wasn't going very far. I called my insurance for road side assistance and they gave me this company. I was given an estimated arrival time of 1:30 pm. I was at work and assumed all had been taken care of since I got a confirmation call saying my service should've been performed. My roommate called me at 4:30 pm asking why my truck was in the middle of the street with police tape on it. The only reason I did not get impounded by the police was because my neighbor told them that she didn't have an issue with it blocking her driveway. I then called Ely's and was told someone would be out there in 25 minutes. Called an hour later and was told they were contacting the driver and would hear back in 5 minutes. No call back. This went on 4 times. They do not give you a firm answer on when your vehicle will be towed, tell you they'll call back in 5 minutes (which they never did) and string you along. I then received a call at 6:00 pm from the office to say my truck had been delivered to it's destination. That was definitely not the case. About 10 minutes later a driver called to say they were just now on their way. After numerous phone calls to the office, no follow up calls on what they told you they would do, being lied to about it being picked up, and no regard for time or situations customers are in.....I'd HIGHLY suggest to never use this company. It was 7:30 pm by the time my truck was getting towed when I was told it'd be there at 1:30 pm. . My suggestion to this company would to be straight forward with customers in the future, if they are even in business in a year. I point blank asked them if they can handle this or if I should be looking for another tow company that is competent. Absolutely terrible business to deal with. I hope this saves someone from the headache I had to go through. read more