This is an excellent veterinary clinic. It is clear that every single person there was handpicked…read moreas they all adore animals. Our puppy gets fawned all over and as a first time dog owner they have been so incredibly helpful and patient with all of my questions. I know our dog is in good hands and she loves going there. Dr Hughes is our usual vet, but we have seen Dr Yu as well. We went there for two reasons: referrals from two other Frenchie owners and proximity to Home. Our first visit was unplanned before the first exam as our puppy had diarrhea. They are a busy place but squeezed her in because as they said, puppies have to be watched very carefully. Plenty of parking available. I like that they also have pet classes onsite in the evening by pet trainers that they have screened.

Our recent experience with Dr. Zelma and Dr. Hughes - unprofessional, insensitive, disrespectful,…read more disorganized and above all - dishonest. Lied in our pet's medical records likely to protect themselves against impending College complaint. Absolutely unacceptable behavior. Before writing this review we asked to speak to Dr. Hughes, but by 4 pm she was out of the office, went home. We were told that she works many hours and hence did not have the time for us. The clinic's reception offered us services which apparently the vet is not allowed to provide. Once we asked the vet about it, she (Dr. Zelma) became extremely agitated, hanged up the phone and sent us home without providing much needed services to our pet, accusing us of being "rude". Upon review of the pet's medical records we realized that the clinic misstated several important facts and put information that is simply not true. Very disappointing and shocking.

We recently visited this clinic with our sick dog, and unfortunately, our experience was…read moredisappointing from start to finish. The overall atmosphere felt more focused on selling services than genuinely helping our pet. The doctor(who stayed quite mostly) was accompanied by an assistant(talked alot) and seemed to follow a very scripted approach -- offering multiple add-ons and upsells rather than sincere, compassionate advice. During our appointment, we also overheard staff in the back room swearing and joking loudly, including someone sneezed and yelled "I almost sh!t my pants". That moment completely broke any sense of professionalism or trust we had left. It's astonishing that there's no washroom available for customers in the waiting area. We spent over 2.5 hours there -- mostly waiting for the doctor(altho we booked appointment ahead of time), then waiting again for the price breakdown, and finally going back and forth with a "manager" about costs. It was a long, stressful day made worse by how little progress was made in helping our dog. Eventually, we had to rush to another veterinary clinic, where our dog finally received the proper care and attention she needed. We strongly recommend you go to Dr. Asianova Animal Clinic, she has a heart to help the animal. To give an idea of costs at this clinic(non emergency): * Basic exam, bloodwork, and tests: around $1,500 * Simple surgery estimate: $5,000+ on top * Full range of suggested services: over $10,000 While we understand that veterinary care can be expensive, our concern wasn't the cost itself -- it was the lack of empathy, sincerity, trust and helpfulness we felt throughout the visit.

this vet hospital definitely does not have your animals best interest at heart. they just want to…read moremilk you for your money. Was told my kittens first set of vaccine shots would be $197.18 but that sounded insanely expensive so i called a different veterinary hospital that was recommended to me by my cousin and they told me $89. not to mention, the last time i went to this vet they charged me HUNDREDS of dollars for medication that my kitten didn't even need because she didn't even have worms. but the vet literally said "i'm 100% sure she has worms". after i called the next day to find out the fecal results were negative for worms, the vet said they can't refund the prescribed medicine( i didn't even use it) this vet only cares about money. go somewhere else. I already got my kittens medical history transferred to a different vet. would give 0 stars if i could.

We have been clients of Leaside Animal Clinic for over 20 years. I am very impressed that each…read moremember of the staff (vets, technicians, office staff, etc.) are so devoted and committed to giving the best care possible to all of their patients and providing their vast knowledge and advice to their pet owners. They truly put each animal's welfare and happiness first. A few weeks ago Dr. Weintrop spotted a mass underneath one of our dog's eye lids. She took several pictures of the mass and immediately sent them to a specialist. The specialist advised us that the mass should be removed and he has since operated on our dog. Our dog is now recovering nicely. If Dr. Weintrop had not found the mass it would probably have grown larger and needed reconstructive surgery. Thankfully Dr. Weintrop found the mass very early. Dr. Weinthrop always demonstrates an amazing array of knowledge and skill, undivided attention to every detail, infinite commitment, compassion, devotion, gentleness and love to our dog every time he visits her. On a personal side you could not find a more genuinely compassionate and caring wonderful human being. Our dog and family love her! The following are a few examples of some of the other amazing people who work at Leaside Animal Clinic and their acts of kindness. A few days ago the specialist wanted to see follow up routine photos of our dog's eye lid (as we didn't have an appointment with him until the following week). I was too squeamish to take the pictures myself so I saw Dr. Rutchanka as Dr. Weintrop wasn't working that day. She tenderly held our dog's eye lid while Alicia skillfully took pictures. Dr. Rutchanka then gently cleaned up the area around both of my dog's eyes. Even though we took Dr.Rutchanka and Alicia's time we were not charged for the visit. Our dog is injected with a needle every two weeks and 2 needles every four weeks. He has had the wonderful care of all of the technicians at one time or other. Each and every one of them has gently knelt on the floor while petting our dog to get him comfortable in preparation for his needle(s) and then skillfully injected our dog while talking lovingly to him. We have taken our present dog to Leaside Animal Clinic in an emergency situation twice. Both times our dog was seen and treated right away. Every staff member possesses compassion, dedication and demonstrates great kindness and patience to all the animals in their care which I see evidence of every time I visit Leaside Animal Clinic. Pat B.

Leaside Animal Clinic killed my cat!…read more I brought my 6-month-old cat in to treat a bad infection in his paw back in Oct 2018. Dr Ruth Weintrop prescribed an antibiotic which didn't work, then she prescribed the same antibiotic and still it didn't work. Then she prescribed x-rays, blood tests, swab tests, etc. After more than $1,000 of additional bills, my cat was still not cured. 8 weeks later, my cat was still limping around in pain & suffering. At this point, she tells me that there's another antibiotic. This other antibiotic was the correct one and it cured my cat's infection after just one round of treatment. Fast forward 4 years later, my cat collapses and is having problems breathing. I take him in immediately to see his new vet, and after several expensive exams costing over $1,000, he is diagnosed with a heart condition and is given months to live. I was told that his heart condition could have been caused by a prolonged infection. After 20 months and more than $2,500 of medications, my cat passes away from heart failure after turning just 6 years old. Dr Ruth Weintrop milked me for as much money as she could and, in the process, she killed my cat. Wtf Ruth, if you knew there were 2 antibiotics to treat my cat's infection (aerobic & anaerobic), why didn't you give my cat the other antibiotic after the first one didn't work. You gave him the same antibiotic twice and then waited 8 weeks later, and after I spent an additional $1,000 plus on useless tests, before giving him the correct other antibiotic. During this 8-week delay, my cat continued to suffer and the infection got into his heart & damaged it beyond repair causing his premature death 5.5 years later.

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

They ask for the full estimate on invoice to be paid upfront at once after their basic assessment…read moreand will not accept insurance. Similar alarming ER/critical care experiences documented on Google and Yelp reviews. Lack of informed consent - there is not enough medical information provided to explain diagnosis/treatment. No matter how many times you probe, they will not provide results of blood work. Breed, gender, age and list of current medications are all important in ER assessment - they are deficient in capturing the proper history which can contribute to the failure in diagnosis.. My invoice was $4300 including 6 hours of critical care but vet then wrote in health records "recommend referral to a hospital with ICU capabilities" . If you hesitate in paying or state that you want to leave, euthanasia in their clinic becomes central to conversations. By the early morning of this nightmare, a tech (while handing back my dog depleted and hanging from her arms) , stated that my dog was now hypoglycaemic. Please save your animal's dignity and call a hospital capable of providing informed consent and the urgent ER care your animal needs.

The manager, Theresa, is very rude and lacks customer service skills. My mother went in to have our…read morecat get some blood work for travel. She was being racist, rude, and dismissive to my mother. She was very condescending and lacked basic knowledge about the type of blood work needed for animals to travel. She seems like she hates animals. I would not trust those people with my pets. My mother had some questions regarding the blood work needed for my cat to travel because the last time I had blood work done for my cat, they did the wrong one. They wasted my time, and money, and my cat was unable to travel with me. My mother wanted to avoid this from happening again. Theresa then told my mom she will not help people like her. She proceeded to write a letter saying they will be denying my cat from any medical care. My mother is a black, visibly Muslim woman who is well-spoken and articulate. Theresa continued to speak to my mom like she wasn't capable of understanding. She repeatedly referred to my mom as "your kind" and "people like you". Theresa is not fit to work with people. She is better suited to work somewhere away from people. The owner should really consider replacing her. She is bad for business. Please believe that my family will be taking our business elsewhere. We will be telling our family, friends, and neighbours to avoid that clinic at all costs.

They just focus on making money. don't really check ups your dog well so you keep coming back with…read morethe same problem. They were my dog's vet for years, today is the day I stop. Save your money too !

My first visit was to get my two pups' vaccinations updated and back on parasite protection. From…read moremy entry was impressed by friendly reception to skilled technicians and Dr. Shen was all one could wish for in a vet. Kind, caring, thorough, knowledgeable. We are glad to have found such a great resource to help us provide quality care to our fur babies.

Been coming here since 2002 when they were originally located on Progress Ave. I also moved from…read moreScarborough to North York in late 2004 but still come here when my dog needs her checkups. Not implying that you should be cheap when caring for your pets but compared to her previous animal hospital in Unionville and some of the other animal hospital prices I have heard of from other friends with pets, this place is very reasonable. The checkups are very thorough, wait times seem to be within 10 minutes of your appointment if not on time and the vets truly love animals. That said, my dog will be 13 years old and she's been very healthy during that time. Their advice for daily care and her annual checkups have proved rewarding for me and I am very thankful for that.

We have been so happy with the care at Spinks! All the doctors are excellent. We see Dr Kleinberg…read morefor several years and think so highly of him! Dr Spinks is also excellent!

I don't usually write reviews, but I wanted to share my experience for all the fellow pet lovers…read moreout there. I'm giving this vet clinic 5 stars because of their friendly, professional staff and the great care they gave my cat. Their prices are also very reasonable, which is a big plus!

Our vet is Dr. Augustine. He's professional, knowledgeable and takes such good care of our little…read morepup. My dog usually gets really anxious going to the vet but ever since we switched to Dr. Augustine, he's no longer scared of his appointments. That gives me so much comfort. Augustine is very reasonable and I truly believe he has my dogs interest at heart and not his wallet. He takes his time for every appointment. The prices are reasonable here. Marble had gotten tooth extraction here and anal gland expressed.

Nobody ever tells you how important it is to have a vet with great bedside manners until you get…read moreone who doesn't have any. My previous vet near my downtown condo had me looking to switch vets and I landed on Apple Creek. I've dealt with several of their vets here, most recently Dr. Augustine, and they've all been very helpful and listened to my concerns, and responded professionally and appropriately. I originally switched since they have more reasonable prices for feline dental. Unfortunately for one of my cats, her pre-dental bloodwork led the team to conclude that she likely had cancer. They worked tirelessly to get my cat an appt at the OVC in Guelph where they were able to treat her in the short-term and get the final diagnosis. A note that they stopped accepting new clients in December. This doesn't include new pets for pre-existing clients. The staff here speak English, Cantonese, and I believe Mandarin also.