They are very slow to fix anything. We've been out of AC for weeks now and it gets 90 degrees in…read morehere and is very unhealthy.

I wish I could give negative stars. I reached out to the company in April about apartments with…read moreavailbility at their magnolia park location in Beaufort . they literally didn't get back to me until the next month, scheduled me for a meeting and I drove over an hour to get here and no one is here. no one is answering calls. I want to cry because im pregnant and have my infant with me and I don't have gas and time to waste. completely unprofessional.

If I could give zero stars I would immediately. Let me start…read morethis review off by saying you should absolutely not trust this awful sneaky company. Over the summer my husband and I signed a lease for a home that was "move in ready" when we needed it to be. We then paid all of the fees and drove our family across the country to our new home. We had spoken with Lakin about our move in time and date and she said everything was perfect. The evening we told her we would arrive we had not heard anything from lakin about how we would access the home considering she never told us when we could pick up the key. We pull up to our "home" very late in the day to discover someone fully still living in the home we had paid for. We then start calling and texting lakin and no answer.. until we threatened to get the police involved and she answered super quickly. She then claimed she had no idea what was going on and the people in the home must've been squatters and she now has to file a police report. She continues to offer us other properties that are "ready tonight" as if we would ever trust anything this woman has to say again. Weeks and weeks go by waiting for our money to be returned to us since we had to find a whole new home to live in. (We drove across the country with our 2 children and dog and had nowhere to go) Fast forward 6 months later we got a call from a debt collector saying we owe up to 10k in "missed rent" payments on a home we never even stepped foot into. Thanks to Spence properties we were able to find a home perfect for our family and they worked very quickly knowing our situation. Point of this review is to PLEASE not do business with these people. They obviously have no care for their tenants

This home was nothing like what it was supposed to be, like the pics sent. Military families…read morebeware!! Note; no trash in the backyard, no tires or propane tanks left behind, no storage shed that's a hoarders dreams or a snake nest, no freaking mold on the ceiling, no big holes in the ceilings & no human waste in the toilet. I have no words to describe how horrible it has been dealing with this company! Dealing with them giving us back our money has been extremely stressful on us & our family! If it wasn't for our family financially helping us stay in a hotel while waiting for these people to give us our money back, we would have literally been out in the street! As y'all know Stephen is retiring from the Navy & for the past 9yrs we've resided in Jacksonville Florida. Stephen was offered & accepted a job offer in Panama City. 4hrs away from Jacksonville. He was traveling back & forth as much as he could to scout out some places for us to live. Unfortunately, since we're not made out of money we had to rely on the internet & our realtor to help find us a nice/safe place to live. We ended up finding what we thought was the perfect home in Freeport Fl. Spoke to our realtor, Lakin with Emerald Coast management in Walton County Fl. Who had assured us everything is great & ready to go! House is in move in ready! We 100% relied on & trusted Lakin. Put in our 30days notice, packed up & drove 4hrs to get there,(which is not easy with 2 big ass puppies btw) Get there & this is what they think is"move in ready"!

We are a military family that owned a home in Crestview, FL. We reached out to Assurance Realty for…read moreProperty Management shortly after we moved. I can't even begin to put into words how absolutely phenomenal they were! We worked with Kim specifically as our property manager and she was so great. We really liked how their process was set up. If there were any concerns with the property, Kim told us immediately. We ended up moving overseas for 3.5 years and during that time frame, we switched tenants. I can't imagine dealing with all of that while being overseas. We experienced minor tornado damage to the property and Kim was on top of it. She was always open and honest. She kept things fair for both us as the owners, as well as our tenants. We fully trusted Kim and never once had to worry about anything. It was such a huge load off to know we had that! She really was such a blessing. We decided to sell the property in 2021 and got teamed up with Donna. Donna was just as incredible as Kim from the very beginning to the very end. She made the entire selling process super easy. She was open and honest about our options and walked us through every step and answered every question we had. We live out of state and knowing we had someone we could trust to take care of selling the property was a relief. From our end, the selling process was easy. We know that's because Donna is such a phenomenal agent and took care of the heavy load of things on her end. In the eight years that we worked with Assurance Realty, whether on the Property Management side or the Real Estate side, we knew we could trust them completely. Honesty, integrity, and professionalism are important. Assurance Realty of NWFL, LLC goes above and beyond for their clients. I simply cannot say enough good things about them.

I can't speak highly enough of Merinda Vause. After working with 4 less than caring and engaged,…read morequick sale mentality real estate agents, I was fortunate in finding Merinda . Merinda is a true professional, very personable , easy to work, dedicated to her client, kind , knowledgeable and genuinely cares about her clients and their needs. I not only found a top notch realtor I gained a lifelong friend . I highly recommend Merinda!:)

completely unprofessional and unhelpful house was dirty upon…read moremove in yet is requiring TWO professional cleanings for move out do not rent from them or use them to manage your property will never use them again

Amazing place for property management and group of realtors! They may not be the largest property…read moremanagement company in the area but they are superb at ensuring your property is taken care of. They keep their inventory small and manageable to ensure quality over quantity. The people in the office know you by name and the unit they manage for you. If you own a property and need some help managing I highly recommend giving them a call. Their service is second to none.

Watercolor is a wonderful vacation destination and the rental properties are always beautiful and…read morewell-maintained. We've taken family vacations here for 9 years, although not consecutively. The rental company used to be 360 Blue. They were acquired by Natural Retreats, an acquisition not so good for consumers! For the first time ever, we needed to cancel our reservation. WARNING to anyone booking a rental - the non-refundable booking fee is outrageous and obscene. It's so bad, that I will look for other rental agencies in the future and carefully check their contracts. We are still 100+ days from the intended vacation, so charging big dollar cancellation fees seems ridiculous. Beware!!

Filthy home with missing exterior door handles, exterior water leaks, missing stair rails, patches…read morein floor missing and stained and filthy linens and furniture. Lies about beach being private and allowed 64 other guests to occupy the land that legally goes with the home during our stay

I rented Bella Riva 108 last week for my families Christmas present and Brooks and Shorey are doing…read morea poor job of keeping the unit clean. We checked into black filthy floors including crumbs and a past guests press on nails under the bunks. The counter tops were gritty with sand and the beds were stained including bugs, hair and crumbs/sand in them. After driving from Michigan it's not what I expected such a nice property to look like. We were exhausted and had to try and clean the unit the best we could as it was late. I did call their after hours emergency. They sent an inspector who agreed the unit should not have looked that way all the while complaining of her own medical issues. She brought all clean bedding but we still had to vacuum all the mattresses and change all 7 beds ourselves. Brooks and Shorey promised to send a cleaning crew first thing Sunday morning. I had to call multiple times before they showed up. I felt we deserved better and at least one nights fee comped. Of course they wouldn't do that. Would not recommend booking through Brooks and Shorey.

Amazing service throughout the years! High tech oriented ,…read morevalued customer service and inspects rental condos for constants upgrades. They are local and manage many properties on Oaklaloosa Island through many decades. Very hands on if any issues and brand new building conveniently located. Owner of multiple properties

Is been 17 day since I was denied housing in this place because they said I had a fake service dog…read morecertificate and they haven't reimburse my money almost $ 1,700.Dollars stay away from this Discrimination hub! Full of excuses and giving me the runaround thank's for nothing! #servicedogs

Would not recommend to my worst enemies. Let's start off with the rent. Rent is way too expensive…read morefor what you get. They fooled me with a unit that was being "refurbished" so I thought it would look better when move in date came. On move in date only thing that was changed is the carpet was removed and the dirty walls were painted over. Maintenance was terrible. My dryer was slightly broken and it took two months and eventually it to break for them to come fix it. There are a lot of hidden fees that you don't know inform you on when you sign. You pay a pest control fee but pest control only comes once every 3 weeks. The apartment is infested with roaches. They will complain about window units and stuff being stored on the balcony but will have broken washer and dryers outside in the breezeway for months at a time. Bottom line Coastline claims it's a luxury apartment but in reality it's closer to section 8 housing. Stay away