My experience with this office has been extremely disappointing. The only reason I tried hard to…read morestay was because I really like Dr. Wagner. I wanted to continue my care with him after seeing him in Grand Prairie before he moved offices. Unfortunately, the front office staff and billing coordinators, Dina and Lisa at Obstetrics and Associates of Dallas, have made every step stressful and unprofessional.
When I first tried to schedule as a new OB patient with Dr. Wagner, they told me they didn't take my BCBS HMO insurance plan. I called my insurance, who confirmed they did, and even provided a letter showing coverage for both the doctor and the office, but they still refused to see me. I ended up switching insurance plans just to have Dr. Wagner for my first pregnancy. It then took over a month to get an appointment because the ultrasound tech was booked. When I finally arrived, after completing all my online forms, I was told nothing came through and had to redo everything in person which delayed the time. Another patient sitting next to me said the same thing happened to her. Why text forms for patients to complete online, just to tell us that it didn't come through after we submitted it in their portal?
After I submitted all my paperwork, they called my name and also told me I needed to pay $350 upfront just to see the doctor without even running my insurance first. That was strange to me, and sure enough, I later found out I overpaid and still have a credit sitting at their office.
That frustration made it hard to even enjoy my ultrasound, which should have been a special and joyful experience especially as a first-time mom. It was super rushed and just not what I expected, but still I persevered just to have Dr. Wagner as my OBGYN.
Then came the final straw, the billing issue. Dina emailed me stating they needed to collect my 2026 deductible now. I explained that I've already met my 2025 deductible (it's October 2025), that my 2026 deductible isn't even due yet, and that I'm switching insurance plans next month. Even with that information, they still insisted I pay $1,136 upfront or be referred to another office. I had actually emailed Dina about this five days earlier, but she didn't respond until the morning of my appointment, with the billing manager, Lisa, on the line simply repeating the same thing.
They claimed it's "company policy" to collect future deductibles in advance, like a layaway, which makes absolutely no sense. Why would I pay that much money for a plan I won't even have in a few weeks? It wasn't about whether I could pay, it was about the principle and how unreasonable the policy is. I even told them I'd be happy to pay my new deductible once I'm enrolled in my new plan, but they wouldn't listen. Their only focus was on collecting money instead of understanding the situation. If this really is a company policy, it needs to be reviewed immediately, because no patient should be treated this way especially after all the effort I went through just to stay with this doctor.
I ultimately decided to transfer to another office. Dr. Wagner is cool, but the front and billing staff completely ruin the experience. This office has been disorganized and unprofessional from start to finish.