Carl Duckworth is one of the those kind hearted honest men you love to have in your life. He helps…read morepeople with many things, even money, and has honest and great prices. He helps people when they are struggling and understands hardships. Even his workers are great. They really care about people and their families. They stay over on jobs if the family needs the heat for the winter months. They even give gifts to you people. The work thats put into everything for people is inspiring. He could be charging people so much more but is perfectly happy being an honest decent person (you won't find a lower price for amazing work anywhere else near here). I love people like this and am so happy to know them all. I absolutely recommend this company and will definitely make sure people know :)

Carl came to give my Mom a second opinion after a different HVAC company told her that she had…read moreseveral issues that would cost $1,500 to repair. This is on top of the $350 they charged her to diagnose the problem. Carl came to look at the system and determined that she needed a $5 part to fix the problem. His honesty was very appreciated and I would highly recommend his service.

I strongly caution anyone against using this company. Work was performed with no written estimate,…read moreand the invoice contained zero itemization--just a lump-sum charge with no explanation. Communication was extremely poor; despite repeated calls and emails, responses were slow or nonexistent. After the fact, I was falsely told that I had given verbal approval, and even more concerning, the company admitted it had no record of the equipment installed. This reflects a troubling lack of professionalism, transparency, and basic business practices. From start to finish, the experience was characterized by disorganization, unreliable communication, and inadequate documentation. I would not trust this company with future work.

Don't bother with this outfit. They'll blow you off. I was having a problem with a hot water…read moreheater they installed for me in January. I called on a Thursday. The receptionist took my info and said she'd call me back. By the next Tuesday, I hadn't heard anything, so I called for an update. The receptionist again took my info and said she'd call me back. I called again two days later. Same drill. Never did hear from anyone.

I can't recommend Cool Mountain Air HVAC enough!…read more My air conditioning decided to stop working on the hottest day of the year. To make matters worse, it was right before a holiday weekend. I didn't realize there was an issue until I got home around 10PM on Wednesday, so I sent them a message expecting to hear back the next day. To my surprise, they had me scheduled and were at my house by 11AM Thursday to diagnose the problem. After taking the time to thoroughly inspect my system, they were completely upfront and honest with me. Because of the age of my unit, they explained that while they could attempt a repair, there was a good chance it wouldn't truly solve the problem long-term. At no point did I feel pressured! They simply gave me the facts, answered all of my questions, and let me make the decision that was best for me. What impressed me even more was how quickly they moved once I made my decision. They were able to get me scheduled for a new unit installation the very same day they diagnosed the issue. Before they left, I had all the details about the unit they recommended, exactly what would be installed, and the total cost. There were no surprises, no hidden fees, and no uncertainty. In less than a week, they were back to install my new system. They didn't rush the job just to get to the next customer. They took the time to make sure everything was installed correctly, cleaned up after themselves, and thoroughly tested the system to ensure everything was working perfectly before they left. Their reliability, incredibly fast response time, honesty, and dedication to doing things the right way are second to none. As a woman, it can be intimidating to hire contractors because you never know if someone is going to take advantage of the situation or try to sell you something you don't actually need. I never felt that way with Cool Mountain Air. They treated me with respect, were transparent throughout the entire process, and earned my trust from the very beginning. Josh, Alex, and Scotty are an incredible team. The fact that they responded so quickly during one of the busiest times of the year, just before a holiday weekend, speaks volumes about how much they value their customers. They have gained a customer for life, and they will be the only people I call or recommend for HVAC work. If you're looking for a company that genuinely cares about its customers, stands behind its work, and treats you with honesty and respect, look no further than Cool Mountain Air HVAC.

One day installation of central a/c system (had existing venting). Prompt, responsive, good price,…read moreneat.

Very knowledgeable and super nice. Fair price came quickly. Did a great job would highly recommend…read moreJustin to anyone.

Justin is knowledgeable, polite, professional, and passionate about his craft. He has assisted me…read morewith several quotes, maintenance, and always makes himself available to answer my questions and educate me on my homes Heating systems and Cooling options. He is reasonably priced for the mastery he brings. I value his expertise and his opinion. He is saved in my contacts and is my go to person for all things HVAC in my home.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

This was the best heating and cooling experience we've ever had. He didn't try to get us to pay for…read moreanything we didn't need and showed up during the window he gave us. Highly recommend!!!

Z+M was very quick to respond to my project. He sent scheduling and pricing information right…read moreaway, and asked for pertinent repair information. He arrived the same day, within 2 hours. He diagnosed the problem, gave me an estimate, and sources the parts we needed the same day.