I strongly caution anyone against using this company. Work was performed with no written estimate, and the invoice contained zero itemization--just a lump-sum charge with no explanation. Communication was extremely poor; despite repeated calls and emails, responses were slow or nonexistent. After the fact, I was falsely told that I had given verbal approval, and even more concerning, the company admitted it had no record of the equipment installed. This reflects a troubling lack of professionalism, transparency, and basic business practices. From start to finish, the experience was characterized by disorganization, unreliable communication, and inadequate documentation. I would not trust this company with future work. read more

Don't bother with this outfit. They'll blow you off. I was having a problem with a hot water heater they installed for me in January. I called on a Thursday. The receptionist took my info and said she'd call me back. By the next Tuesday, I hadn't heard anything, so I called for an update. The receptionist again took my info and said she'd call me back. I called again two days later. Same drill. Never did hear from anyone. read more

During the Spring of 2023, we decided to install central air/heat in the main level of our house and a mini split in the basement. I called Germain as other HVAC company's were backed up for several months. Germain HVAC, LLC provided a reasonable estimate of $17,545, in a very timely manner. They indicated that they could do the install within a couple weeks. The company had a few good reviews and seemed friendly and efficient over the phone, so I went with them. After receiving the call that the job was completed, I drove up to check it out. Upon entering our home, I noticed there were muddy footprints throughout the house and debris, which wasn't really a big deal. But I also found that they must have made the hole too big where they put one of the vents in my new ceiling in the living room (see attached picture). There were no vents previously. I also realized that the basement unit was not Wi-Fi enabled as requested. I contacted the office and spoke with the woman who answers the phone. She assured me they would repair the damaged sheetrock and the Wi-Fi could be addressed with Eric, so I paid in full. After weeks, which has turned into months of me chasing them and being told by the courteous receptionist that Eric would call me back, I never received a call back. So I decided to move on and paid someone else to repair the sheetrock. I ended up purchasing and installing an aftermarket Wi-Fi controller which is not fully compatible with the unit. It does not work with heat, only AC. Then during the Winter 2023, I heard a loud vibration on the side of the house where the lines were mounted to the outer wall. It is so loud that if someone is in the downstairs bedroom they cannot sleep if the unit is on. Months later I had an issue so I decided to call the emergency number since it was a Saturday night. It ends up that Eric was on call. He didn't realize who I was at first but when I told him who I was he apologized and told me he would make it right. I expressed my frustration with his lack of response, more than the quality of work, but I said I was willing to move forward if he would address the Wi-Fi and the vibration. He agreed to contact the manufacturer to see what could be done about the Wi-Fi and that he would stop by to address the vibration from the lines. Well guess what. He has not followed up with me to fix the vibration and he has ignored my calls and texts. In hindsight, I should not have paid in full, until the issues were resolved and that is my fault. The lack of response has now pushed me to share this experience. The company presents well upfront, but they do not follow through on their work or followup as they promise to. Steer clear. read more

Germain Hvac - Heating & Air Conditioning/HVAC Near Me - Oakland, Maryland

We worked with Germain HVAC in august of 2018 to see what system would fit in our chalet style home at deep creek. The house had no ductwork and baseboard heat, so we went with a two unit Gibson split level system. Eric sized the system to accommodate a large main floor and a separate unit for the bedroom loft. The installation went flawlessly, and our home in the summer became a truly cool and relaxing place for us and our guests. Fast forward two years, and We are still thrilled! After a 10" snowstorm last night amd 40mph winds outside, the heating system works every bit as well as the cooling system. Our house is currently 72 degrees, and our wintertime electric bill is 1/5th what it was with baseboard heating. Eric's recommended system remains perfect for our home. The owners are friendly and responsive, definitely consider Germain HVAC to hear and cool your home. read more

Germain installed a ductless mini-split heating and ac unit in our home and we were very pleased. Eric was knowledgeable and polite during the estimate walk through. Unlike another HVAC company, he measured all of the rooms to put together the estimate instead of eyeballing our BTU needs. The price was reasonable and installation took 2 days with a short lead time for parts. Shannon was quick to answer any questions during the process. read more

Super nice repair guy. Showed up when they were scheduled. Was knowledgeable of our Trane Furnace. He replaced the thermostat wire and rewired our system to function the way we wanted and did it quickly. If I have any other problems with our system I'll be giving them a call. read more

This company is a one man operation and he is a total ripoff. I had him come to my condo to look at a unit that was not cooling. He filled it full of Freon for over $300. After I paid him he mentioned that there might be a leak and if the Freon ran out over the summer, he would come back, find the leak and repair it. Sure enough the $300+ of Freon leaked out over the summer. I tried 4 or 5 times to call him back and he would not return my calls. Basically, he ripped me off for over $300 and then disappeared. You would be a fool to contract this company for service. read more

I had two other Hvac persons look at my AC unit It wasn't until Germaine HVAC came out that Eric discovered the problem immediately. He quickly fixed the problem and discovered an issue with the heat which was covered under warranty saving us another trip in the fall. I would strongly recommend Germaine HVAC for your Heating & Air Conditioning needs. Thanks. read more