I hired Emilio Flooring after seeing positive online reviews and after their estimator represented that the floor could be restored back "just like it was before." Before I paid the deposit and before work started, we signed an agreement/SOW that required them to replace warped hardwood planks on the first floor, inspect all first-floor flooring surfaces for warped/damaged/nonconforming planks requiring replacement, prepare the entire first-floor surface, stain new hardwood planks, and repolish the entire first floor to professional standards. The estimate also included a 192 quantity line item for unfinished hardwood material. Based on that, I understood this would address the affected first-floor planks and restore the floor to a uniform professional finish, not leave a small unfinished patch. That is not what happened. The replacement boards were left visibly lighter and unfinished/unblended, with significant gaps between replaced planks and the existing floor. The work was not completed or accepted under the signed agreement. I would not recommend hiring Emilio Flooring. The original completion deadline was May 14, 2026, and after more than seven weeks we still have not been able to reach a resolution. They have stopped responding with any clear written commitment. In my view, the combination of unresolved workmanship issues, the missed completion deadline, stopped communication, and lack of a clear written resolution makes them too risky to recommend. read more

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My dishwasher unknowingly leaked under my tile for a YEAR because Emilio refused to tile under where the dishwasher goes. They tried to say "we never move dishwashers to tile under them." The dishwasher wasn't there when they did the floors and they know that. I asked the guy what's supposed to happen if the dishwasher leaks if there is no tile under it and he replied, "It's not supposed to leak." By the way, they said they have no record of being at my house OR my sister's house they did around the same time so I guess the guy Jose just took the $7,000 and kept it for himself. I called another company to come fix this mess because Emilio came by and said they're not going to warranty anything (even though this is all their fault) and I would rather use anyone other than them at this point and they don't deserve another dime. read more

Emilio Flooring - The refused to tile under my dishwasher so it leaked under my floor for a YEAR and now I'm having to redo the entire floor. - Flooring Near Me - Longview, Texas

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Wow with so many positive reviews I didn't think I'd get worked over like I did. First off they were hired to remove glue down flooring and replace with vinyl plank. They got glue everywhere, my concrete walkway is stained, glue all over my walls and new flooring. They told us they would come to fix it. My wife was the only one home when they came to fix it and they tried to tell her they didn't leave glue anywhere. They were just standing around not going to clean anything complaining in Spanish. So she called my dad to come over and as soon as he spoke to them in Spanish they started working. Second they hacked the trim to get the flooring to fit, there is not a straight line in any of there cuts not even the cut they made into a door. Oh and guess what they didn't do any of that either. Things have gotten so bad we have asked our contractors to not have them come back to our home. I would not recommend this company ever. read more

A bit ago, we thought we would get some new flooring, so my wife reached out to Emilio's. We should have checked the reviews. At the spur of the moment, when the sales guys were in our home, we decided to go ahead and give 1/2 of the total for a deposit to get the ball rolling. After thinking about it overnight, and realizing that all they wanted to do was lay over the existing problem floor and not completely remove the bad existing floor, and we could have used that money for a better use, I called to cancel. Their paperwork says, 'There will be a $199 cancellation & administration fee'. We were ok with that. Then I was told that there would be an extra $627 for Shipping and Restocking Fee. They claimed that 'Administration' is extra as well. By definition of what Administration fees is, is the overall cost of running a company, regular business operations. Examples: rent, utilities, equipment, supplies, insurance, salaries.... not a charge to the customer. Once, I was told by a manager, "the warehouse just started charging Emilio's for restocking and shipping back and that was why I was going to be charged. I told the guy that it didn't matter that this just started happening to them, it's not in their policy, so I should not be charged the restocking fee, and not my problem. I have been a manager most of my life, including in retail. EVERY place I worked retail, our exact cancelation policy was spelled out in detail, including restocking charges. Now, I understand that in some ways, a judge may or may not say that restocking fees are normal operating procedures, but a retail business not being clear and upfront is not right.. To be fair, Emilio's did not charge me the $199 cancellation fee, and only the restocking fee, but still very wrong. read more

A job that should have taken a couple of days ended up lasting 2 weeks because of mistakes. I bought beautiful flooring to install in a mobile home. When I first met the estimator at the house, we walked the entire place and I told him that any soft spots obvious and found as they pulled the old floor I wanted replaced. I specifically told him that even if they come across something that needed to be addressed that we didn't see during the walk through that i wanted it fixed and I'd be happy to pay for it. There were some very distinct places that needed to be addressed but we couldn't see the extent of the issue until old flooring was removed. . He acknowledged my concerns and I felt confident his company would do a good job. That was not the case. I had to oversee the job through family and every few days as I lived 2 1/2 hours away. There was nothing complicated and there should have been no issues, and if there were, I was only a phone call away. The calls I did get were from family members asking me if the subfloor was supposed to be replaced because the crew was laying floor over the rotted and soft spots. Before the job was finished, I had to make three trips to the house to meet with a supervisor to inspect things, we found pieces of flooring in corners or around the edges that weren't secured, they broke idk how many edges of the luxury vinyl flooring during install that I'm not sure if they ruined the waterproof integrity of the entire floor, they had to take the floor up 3 times to fix subflooring because they completely ignored it or didn't do it right the first time, and they wasted boxes of flooring because they didn't know how to lay it correctly. I spent a lot of money on beautiful quality flooring, and ended up with subpar installation. It was so bad that two different crews did different parts of the job, and where it was found one crew messed something up, the other crew found it and knew it, but they wouldn't fix it because it was the other crew's fault. The gentleman that estimated the job and was my point of contact throughout the process was polite and patient with me, but he should have made sure someone who knew what they were doing was supervising the job. I wish they'd never been referred to me. I could have done a much better job and had less stress if I'd have done it myself. I do not recommend this business to anyone. Find someone else who has skilled staff to install your flooring, especially if you pay for higher grade materials. They may sound like they'll give you quality work for a reasonable price, but that was not my experience at all. read more