Very unprofessional and poor customer service . Does not return phone calls to schedule…read moreappointments and does not honor deals she places out there . DEFINITELY would not recommend

very unsatisfied …read more ALS wrongfully terminated my long standing membership I have been a member since 2021. I went out of the country recently and experienced cc fraud . I had to get a new card and deal with many issues regarding this unfortunate event . I reached out to ALS and shared this with them as one of my payments were being disputed . I spoke with Kayla the manager and let her know I was a victim of fraud i gave her my new card info . Today i just found out they wrongfully terminated my membership without any written information . I also found out Kayla never charged me after I reached out to her explained what happened and provided new cc for her to bill me. Therefore, she never charged me which caused my account to be delinquent while she used my outstanding accumulated credits . This has never happened before. I communicate with this studio as to what had sadly happened and they had my new card on file . When I call to speak to management or the owner I am told they are unavailable . I am so sad and shook up as to how this all played out but I am so glad I will not be giving my money to a place that does not care . Kayla made a comment "I was paying lower monthly member ship fee" as I had been a member since 2021. They rather lose a paying member of almost 5 years . Bad business . Very very bad business. BUYER BEWARE. This studio does not care and you won't be able to reach the owner . She also owns the blow out barre next door . I intend on spreading awareness and will be contacting the BBB which they already have a "C" rating . I'd rather spend more at a diff location than ever give this place my business.

To start, the one girl at the front desk did not great me but waited for me to enter the lobby and…read moreI said Hello, I was told I was checked in already. How did she know who I was?!! Maybe because no one else was in the back or came in after me. Slow day? Or reflection of past business and current reviews. And side note, when I went to pay I was told my appt was more than I booked it for, something about I booked a Master Lash tech, lies.... Then I was denied my brow tint that was part of the promotion. so disappointing.... As for the service itself, I was not given the style of lashes I asked for and about 1/2 off my lashes came out overnight (I followed the after care instructions) I was advised to come in for an "adjustment ", the style was closer to what we re-discussed & would you believe it, all the lashes the 2nd tech used to fill in the previous that fell out, Fell out again!! I would blink and lashes would pop off. All of the lash extensions had fallen out by the end of the first week. I was told they would last 2 weeks minimum. What a ripoff!!

Finally found the perfect brow queen! Took my daughter in today to have her Brows waxed with…read moreKatelyn. She was amazing! Listened to what we wanted, took her time, explained the process and they came out perfect!! I can't wait to come back for a facial. Highly recommend!!!!!! Also, the salon was very clean and beautiful inside. All staff members are super friendly as well!!!

June did my daughter's and my eyebrows. Awesome person, awesome atmosphere, and excellent wax…read more Highly recommend it and reasonably priced.

My 7 year old granddaughter pointed out my eyeliner was not in line, Not a professional, that's…read morefor sure.

Peggy is AMAZING.... I had my eyebrows done 4 years ago but then moved to Virginia. I recently…read morevisited Florida and made an appointment to have them touched up. They looked awesome. This morning in Virginia a woman at my gym complimented me on my eyebrows saying they looked perfect. That's how natural they look. Pegggy does a great job and I am so happy had them done.

Pain free waxing. I came from NY with my brows looking horrible and she fixed them. I no longer…read morehave to fill them in. They look amazing. I trust her with my 14 year olds brows she does exactly what I want and nothing more. Very respectful. She is very talented. I drive 45 minutes to her because she's well worth it!!

From the owner: Quality waxing is owned and operated by long time wax specialist, Stephanie Watts. Having 8+ years…read moreunder her belt in full body waxing. Quality waxing offers a special blend of hard wax which makes your experience less painful and more comfortable. Lash lifts, lash tinting & brow tinting are also now available.

Karen is a wonderful massage therapist and her facials are top notch. I highly recommend her…read moreservices

Karen is terrific at her job. I've done lashes with her for two years and every time I ask for…read moresomething a little different I get it. She is kind and just all around great. You will love your eyes. Just do it

I had my upper eyeliner done by Carla. I followed my post procedure instructions exactly as they…read morewere written. After approximately 3-4 weeks after I had them done, they started peeling off. I notified Carla and she made an appointment for me to come in for a touch up. Carla accused me of NOT following her instructions. Carla offered a touch up. After leaving her salon I called her to let her know that the pain was unbearable. She told me to apply ice, I did. The pain was getting to wear I could not see out of my eye, I was in agony to say the least. I walk into my eye doctors office and he ran afew tests. The doctor said that I had several scratches on my cornea. I have never been in so much pain. Never let Carla Smith near your eyes!

Carla is absolutely amazing!! Carla does my permanent makeup, hair, and color. To which, I am very…read moreimpressed with her work. I was a licensed cosmetology for years. So, it takes a pretty special individual to impress my hair needs. I 100% would recommend her. She is one talented gal!

I went in for the keratin smoothing treatment. The procedure took over two hours my hair is no…read moredifferent than it was before. What a rip off.

This salon does not enforce mask wearing even with the COVID cases spiking in Pasco. 3/5 employees…read morewithin the salon were without a mask. When I asked if they were required, the main front desk lady without a mask shrugged and said no. Another worker sat down with hers below her chin and smirked at me. The other hair dresser had one but it was far below her nose while working on a customer. I was shocked because the salon sent an automatic text a few days before saying, "Hi! This is Chelsea from Chelsea Loves Salon. As of 6/24/2020 Pasco County requires everyone who enters a business to be wearing a face mask. If you do not have one to bring to your hair appointment we will provide one for you. Please call the salon with questions. Thank you for understanding." This is a clear lie and we will never go to this business again. My mom is over 65 and clearly they do not respect any customer's health nor comfort.

Great and talented staff. Carla is my go to girl! Colorist extraordinaire. Truly a gem of a…read moreplace.

Wow 10/10 I had a breast reduction and I was not happy with the scars and the areola had become…read moresuper light . Carla worked her magic . Painless, no recovery. I was worried about picking the wrong color but Carla did an amazing job. Totally would recommend any work . Priced it at the Plastic Surgeons office and it was 3 times the price . Love this place , full service Hair, Botox etc .