Pretty decent store. But....ahhh, there's always a but when you don't make 5 stars…read more
Amanda and Sailor--- in the deli section making sandwiches and etc? Here's the deal. It seems to me, ladies, that you should know that forks and napkins and spoons are essential to the deli business.
After walking around and not finding any, you can imagine that the average Joe or...Jodi might be mildly annoyed. Not ticked..., not upset, just --you know kind of like a fly buzzing. No biggie.
Upon asking for a spoon, you advised something to the effect that "you have to ask for spoons ..........now.....?" Whatever.
After sitting down to my hot chicken soup, I noticed I didn't have a napkin. Back to the counter. "Excuse me, ma'am, any napkins?" Now I am 58. You? Well gentlemen don't ask nor do they venture to guess. Suffice it to say, I am older.
So, the appropriate response ....I think, would be to say "very sorry, sir" or "one moment please and I'll help you out." Instead, w/o even looking at me you said...."--go over to Starbucks." So, now you mix in that annoyance with the fact that I can't find a dang napkin, had to search for a spoon and it's become a "double --maybe a triple whammy" if you will. (Depends on how you count, e.g., attitude, and whether you count the napkin and the spoon separately).
I wandered over to Starbucks again and can't find napkins. NAAPPPPKINS! They're not in plain site, that's for sure. So back to the counter. I make a point this time of looking at your name tags. I ask, "can you please get some napkins" to which you respond "we're out, that's why I sent you over to Starbucks."
OK, back over to Starbucks. I wait for the lady to finish with her frappe-whatever for a customer and ask for a napkin. She advised that they're back around the corner. Hidden in my view.....but----whatever, my soup's getting cold.
Aside from the customer-service niceties and the fact that the deli is out of key utensils .....aside from the fact that Amanda and Sailor didn't seem to give a rat's behind....nor, apparently the store management, HERE IS WHAT GIVES ME HOPE!!!!!!
Sailor tracked me down! !!!!!!! Yup!!!! She sought me out. I was at Starbucks sipping soup. She didn't apologize. Nor, did she smile . But, she did walk over to Starbucks where I was having my soup and asked why I looked at her nametag --which is not your everyday name--Sailor. I told her I just wanted a napkin. She advised again that she didn't have any. I said ---ok, thank you.
But, the fact that she searched me out suggests she CARES. Perhaps there were other motives. Perhaps she was pissed that I dared to get her name. But, I choose to believe she CARES.
In the future Amanda and Sailor.....I know work can be a drudgery....and people who are having bad days can add to your own difficulties....but; suck it up butter cup!!!! Smile. Try to be helpful. Smoke and joke with the customers dragging their feet in a funk. I'll bet if you make someone smile.....you'll feel better.
That's all. Now get some forks, spoons, and napkins out. And if the manager says he doesn't have any; you might use it as your first joke to a customer who will look at you, relate, and be totally in synch with how you're feeling.
Remember. Smile . It'll pay off.
