Great price, great speeds. No issues in over a year. Installer was fast. Using that great Corning…read morefiber!

This company has issues. They call you up to sell their…read moreinternet product but don't follow through on it. A few months ago I got a call from their sales department telling me that Empire Access would be in my area and active to use. But once it wasn't happening the sales department decided NOT to contact with any reason to why it was not happening. Then contacted thier sales department just to get told that it had been delayed. Told this many of times from them.

Wow, have to say I am utter shocked at the revIews here so far. For us it has been a long wait to…read morebe sure, many years since I first heard of them as a provider, but their job is not an easy one either, and advocacy totally works. I would suggest using neighbored tools like Nextdoor.com to bring awareness in areas that are accepting orders, it worked in our area. Sure, I get it, $100 is hard to part with for anybody, but I can say that after out neighbored topped 80%, things toppled over super quick. I signed up as interested in early 2017, and ordered service a year ago when they notified me they would be coming to our neighborhood. Then we heard almost nothing till July when the main fiber optic cable was buried. I was super curious nerd that I am so I went out and talked to them, they burry about 400 feet at a shot, then have to burry a tap box, splice the cables to a customer panel and test the loopS to make sure they are stable. For our relatively small neighborhood that took months, but they were out there working tirelessly every day! Only after the loop testing was done could they start working to tie in every house, and that took them till January this year to run our fiber from the street too the house, and the guy that came and installed the service to the house spent about 2hours doing his part. Freedom from Frontier and Spectrum was not won in a day, it's a long fight, but having competition is SOOO worth it... hey, proof is in the speedtest results right? Frontier: 6Mbps down / 768kbps up (paid for 15) Spectrum: 45Mbps down / 9Mbps up (paid for 100) Greenlight: 498.4Mbps down / 49.9Mbps up (paid for 500) At least Greenlight delivers what they advertise instead of trying to pass of an oversubscribed service that lets you down when you need it most.

I've been a huge fan of Greenlight Networks, and recommended them to many people. Service used to…read morebe great, no wait calls, consistent service, etc. But, no longer. The internet speed slows down to a crawl, and then is good again. This occurs regularly, usually in the morning; power resets have no effect. I call their support line, and was on hold for over 10 minutes, when they disconnected. I then used their chat line, and got JESSICA. I had to wait about 6 minutes, but finally had someone to help me. I promptly answered each of her question, but had to wait about 4 minutes for her to reply. After thoroughly describing my problem, it took so long for her to respind that the connection "timed out". This company has gone downhill quickly. After 5 years with Greenlight, I'm looking for a replacement.