I worked with the owner on my first few engraving orders and though the engraving was lighter than I had hoped he produced an acceptable product to the tune of about 200 glasses. My last order was approx 200 rocks glasses and 72 shot glasses. 27 of the 200 rocks glasses had my logo crooked on the base of the glass and all 72 shot glasses had the logo stretched. Never have the owner's son work on your order. Also, horrible customer service when an issue is brought up about the work. read more