This is our second year with my sweet daughter, grandtwins, SIL and hubby. They treat us , so it's really meant to be a lovely Christmas time together time. They purchased VIP parking to help with the twins- cart and bags and not having to truck everything as far. But, the parking lot was not at all full. It's one of those situations where you have to do it just in case. The characters were so friendly and smiling and sweet. They offered to take pictures of our group so we could all be in it. We saw Santa and he was the same as last year and very pleasant. Though I would say Santa's "set" staging area for the picture was prettier last year. It was sooooo very slippery there. The twins slipped and fell multiple times and adults caught themselves from falling multiple times. If we had anyone elderly with us - this would not have been safe. We wore winter boots with good soles. I can't imagine anyone who came with just some sort of regular shoe. The lights are beautiful!!! And there were some different ones from last year- a teddy bear, airplane, rubber duck, and some others. All very pretty. Last year there were live reindeer- not this year. We bought a small bag of plain popcorn for the twins which was $4. Only credit card payments were accepted by the vender FYI. Overall we had a really nice time because of family, but the slipperiness is a definitely safety issue to keep in mind. read more

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Do not waste your time or your money. What a miserable cluster f_ck of an event. An unmitigated, disgusting mess that should be completely canceled immediately if not sooner. We sat in our car for 40 minutes in the parking lot entrance jammed between three other endless rows of cars, while the employees did God knows what at the front. It made no sense at all with a massive empty parking lot plainly in view. This was just trying to park and get into the event. Once we entered, it was very apparent that the event had been oversold by at least 5,000+ people. Never in my life have I seen such chaos and overcrowding. Kids running everywhere bumping into you, people trampling you to get past you and everyone yelling at full volume in your ear to talk to their friends, and pretty much every single person on their phones not paying attention to anything except themselves. Which is standard in LA, but not in the middle of a 10,000 person crowd. The crowd was so bad that we were not even able to walk forward. You are just stopped in the middle of a proposed walkway while people are wall-to-wall, just standing around and taking photos of themselves and talking to their friends, completely unconscious of the fact that there are other people there besides themselves. Not even Disneyland or Knott's Berry Farm is this level of hell on their busiest day. There is no enjoyment, there is no Christmas vibe or atmosphere at all. Just a death trap of endless, obnoxious, inconsiderate people that you can not escape. You can't even see any of the light installments because people are just swarming them and you are unable to get close to anything that you want to see. Just thousands upon thousands of people consumed with themselves or allowing their children to run into you or under your feet. We stood in line for 2 hours behind 300 other people to go on a tiny, ancient, rickety Ferris Wheel that was only half full because most of the seats were broken. I should have trusted my instincts and walked straight out of this 1-star sh_t show. It's absolutely incredulous that anyone is still buying tickets or attending this after the first round of people experienced this horrendous disaster. You are better off doing anything other than this. The event should be canceled or at least at a minimum investigated by the Fire Marshal. read more

A group of us went to Enchant Christmas this past weekend. There were five in our group and we had a great time. A few things to note: + It's super popular and the parking situation is confusing and bizarre. We didn't purchase parking before hand (mistake!) and yet somehow they allowed us to park without payment. We had two folks in our group who have some mobility issues and so we were fortunate that the parking attendants worked with us to get parking closer in. We did have to ask though. + Make sure your group all get the same ticket types. Three of us got VIP tickets while the other two didn't. Fortunately, the workers allowed our group to all enter through the VIP entrance. + The VIP allows you a complimentary beverage as well as a canvas bag and pin. The lines to enter (without VIP) were crazy long as were the non-VIP bar lines. So, for us, we found the VIP worth it for the hassle reduction alone. The lights are stunning and there's plenty of food trucks (tacos, tots, burgers etc) and drink options (I opted for a hot cocoa with peppermint Schnapps and whip--delish and warmed me right up!). There are tons of photo ops, a fun light maze, some shopping options (I bought a cute stocking!), and ice skating. All in all--a. fun, festive evening! read more

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Tuesday night visit, freezing edition...Absolute four star experience. Parking even on a quiet night can be improved. It's like we were being directed through all of Franklin to park. Staff was nice, though. In fact, ALL of the Enchant staff young and old is nice! The good: - Discourse hot chocolate and matcha cider - Ice skating was actually really nice! (For the space, they do a great job.) - Friendly staff, lots of staff! - Pretty lights everywhere - Instagrammable, TikTok rockable - The reindeer maze wasn't a bad activity to keep people walking through the light maze The middling: - The price - The process to skate was not clear, and while we pre-signed the waiver, we were given skates, put them on, were about to enter the rink, and the rink bouncer asked us for wrist bands, which of course, was a step that we weren't made to do when given our skates! Had to totally take our skates off on a freezing night and do it all over again - They closed early! - Yes, a whole hour early, so we didn't have a chance after skating to visit half of the local vendors, bummer Overall, a good job! read more

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Our experience took place in the rain so it did not really feel like Christmas, but it was beautiful none-the-less. I average 5 light shows a season and I was excited to see a new one in town. While there are a lot of lights, the lights are in a condensed area and it did not take long to get through which was disappointing because the tickets were NOT cheap! At $35 a person I cannot imagine taking my family of 4 to this light show. We got there at dusk so the entrance lines were not bad, but still confusing to get to the preferred parking which I paid for in advance not knowing the set up. For me, the parking was not worth the money either. I could've walked an extra block and saved the $20.00. There wonderful vendors and plenty of drinks and snacks. I would have loved to see more vendors with unique offerings. I am not able to comment on the food/drink because we opted to go out for dinner afterwards vs. stand in the rain to eat. Overall, I would not attend this function again. There are much more economical options in Wisconsin that provide entertainment for more then a hour. read more

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Gorgeous light festival complete with some manufactured snow and hot chocolate to add to the festive feeling. The maze had different photo opportunities throughout from sitting in a lighted sleigh to standing under a big, illuminated heart. There was also a skating rink inside the maze and some shopping booths along the perimeter where you can purchase Enchant- themed goods. The big tree was a thing to behold, and they had a variety of singing/dancing acts performing under the tree as if you needed anything more to fill your cup of Christmas cheer. read more

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This was by far the worst experience! It's a small parking lot turned into a light festival! The parking took us an hour in a half!!!! Mind you, you are on a time slot to arrive! This is not an handicap friendly so be mindful if you are disabled or wheelchair bound! Porta potty was not lit! Food and drinks overpriced! $35.00 for a single photo they take as you walk in, rides are mid and expect to wait hour+ for ferris wheel, the man conducting rides was vaping the good stuff while operating machinery read more

Good concept with challenging execution. Lights are nice. Staff is friendly but a bit disorganized. Lines are long for food and drinks. Ice skating rink is acceptable but not differentiated. Hopefully, they work out the kinks on operations and might be fun next year. read more

This was a fun experience. The lights were pretty, drink was good. The vendors were fun, but I definitely think more vendors should try to get in for the event next year. The prices overall for this event are a little pricey. But I did enjoy it. I got their holiday cocktail in a lightbulb and it was delicious! I would recommend this event for maybe a one and done. We didn't pay for parking and got a parking spot, but I have heard the parking aspect is tricky. read more

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I had the most grand time here! The staff were all friendly and cheerful even for a fridgid night. The maze was WONDROUS and the market had a lot of variety! It was a little pricey, but I still got a few stuff-- once in a lifetime right? Ice skating was a blast despite the bruises from falling so much-- but thanks to the staff for keeping an eye on me, I was fine! I hope to come here again in the future. read more

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It's basically a cash grab for the Insta crowd. Very pricey for what you actually do- walk in a lighted circle. Is it pretty- yes. Is it worth $35 a person- absolutely not. Parking was in a muddy gravel lot. Basic hot chocolate in a styrofoam cup was $6. Save your $ and go downtown to the parks read more

Went last week and I would not recommend anyone spending money for this. It was VERY slippery. Fearful of any of us falling at any time ages 3 to 90! Spent $45 for 5 hot chocolates and it was like drinking lukewarm bath water. No real warm huts to just slip in for a minute with the kids. Nobody to help us with directions or possibly a fun map to guide us. The build a buddy is ridiculous. You pick out an animal and they take it and keep stabbing it with a pole to insert stuffing. Also did not include hot chocolate as advertised. $30 for a cheap stuffed animal! $260 which included parking for $20 to get closer to entrance. The whole lot was open! Just one big disappointment for this family read more

Absolutely enjoyed Enchant. We had tickets for 7:30 on a Saturday and preferred parking. We knew ahead of time what way to come in and where to park. The lights were beautiful and the game finding the reindeer was fun for the kids even at age 2. It was not overcrowded which I liked. You could move around and not waddle through a line like a lot of other things like this. Ticket price is steep and we didn't drink or anything so we didn't incur any additional costs, but I just attribute this to the rising costs everywhere. Overall, I would do this again! read more