The endless patience of the staff was so greatly appreciated as my very large, very upset, dog gave them a hard time through her examination due to her pain. The doctor did not stop until she had discovered some of the causes of the discomfort and we had a firm plan to make my Precious healthy again. read more

I'm going to start this review with my most recent experience, as it is the most insane to me. I took my dog into the office to get checked out because she was itching like crazy. She is 11 years old, so they said that she probably had allergies and put her on medication for allergies, as well as some medicine for her ears seeing as they were infected. We gave her the medications, and nothing improved. I started doing some googling because my entire family began to itch not long after my dog. The top result was scabies (mange), so the next time we brought her in I asked Dr. Chelsea if it could possibly be scabies. She responded with "No! I bet it's fleas" or something along those lines. My dog at this point was almost completely bald, her ear was crusted over, and the top of her head was beginning to crust as well. My dog was wearing a seresto collar and she said the fleas will "bite her and die" but they were "probably" living on my cats. We left and immediately scheduled an appointment at Creekside Animal Hospital and my dog was diagnosed with scabies in less than 5 minutes. My dog had a severe skin infection as well as the mange, so they put her on antibiotics and her fur has already started growing back. We ended up paying over $1000 for absolutely nothing. They did routine bloodwork for absolutely no reason, and the receptionist is incredibly rude. We walked in one day and she asked "Do you have money?" Not to mention all the snide comments and things she says. We took my other dog there to be cremated and they made us stuff her into trash bags (she was 80 pounds) and carry her into the office ourselves. Very inconsiderate. Creekside Animal Hospital is a lovely place with excellent staff, and fair pricing. It does not cost nearly $200 JUST to walk in like it does here. If I could give this place a 0 star review, I would. It is absolutely egregious how much they charge for how little they do or know. read more

STAY AWAY. Misdiagnosed my cat and told me she was pregnant when she was not. Weeks later after the expected delivery window passed I went in for a check up. They promised a spay operation before a certain date as I am leaving the area permanently. No one called to schedule the spay operation as we had discussed in office during my check up. This is after I already received and paid for the spay pre-op. The promised-by spay operation date has passed, I am leaving NEPA for the foreseeable future (as previously discussed with EMVC), and they have offered no solution to make things right... even after many phone calls. I was under the impression verbal agreements made in an office are binding. They do not follow through with what they say. I perceive this as borderline false advertisement for their services. I feel baited and switched as I payed $$$ for the pre-op and never received the actual operation within the specified timeframe, as agreed previously. I never would have done the pre-op with EMVC if I knew I would not be in the area for the operation itself... 0/5 Rating: spent a lot of money/time on EMVC and received nothing but headaches. TLDR: 1. Misdiagnosed my cats pregnancy 2. Scheduling nightmare, do not follow through with verbal arrangements as discussed in office. (Get everything from them in writing if you must do business) 3. Not willing to work towards a solution for a glaringly obvious administrative error, the customer is wrong If anyone else has had a similar experience, please contact me directly. I hear good things about Creekside Animal Hospital (@creeksideahpa) which is right up the street. My personal recommendation is starting there first if you are seeking vet services in the area. Cheers read more