I had a root canal by Dr. Pack it was such a breeze no pain what so ever. His assistant Angela was awesome. Everyone in the office was great I highly recommend this office for all your Endodontic needs. read more

I saw Dr. Jacob Pack. My root canal went very well. I recommend these guys. I was in at the end of the day and got in on a cancellation. They were in good humor and, despite what was probably a long day, completed the work promptly and without a hitch. read more

This is MY personal opinion and I decided to share MY experience with Dr. Newberry. I had a root canal with Dr. Newberry on Nov. 16th and it felt fine for the first few days. Then I've developed a sore area above the root canal tooth and have constant pain. My PCP at Washington University was concerned something was wrong. I went back to Dr. Newberry due to my PCP's concern. Sadly he used scare tactics with me by saying that I needed to go to an oral surgeon and they would likely take out my tooth, possibly all the teeth on that side even though I asked him to first tell me what was wrong and causing the issues. Oddly he never answered that question but was sure I would have my teeth pulled. Mind you I'm on Zometa infusions for breast cancer and teeth extractions can cause jaw necrosis. A serious condition and hard to treat jaw disease. He knew this was the possibility I'd face with my infusion and without any explanation kept telling me I'd have my teeth pulled. All that drama was totally without compassion since he doesn't have a crystal ball for the future. He had no idea what was causing my pain and I question his ability to draw such a drastic conclusion. He also said he's seen oral surgeons, which is where he wanted to refer me to, do this to others. So I didn't take his referral to those oral surgeons. I will ask for a referral from my oncologist for one since this is a great health risk for me. This was the worst experience I've had with a dental professional and I wanted to share my opinion. (HIPPA laws don't allow doctors to disclose information from patient's medical appointments and records without patient permission.) read more

The office manager screamed at me and threatened me and said a bunch of hateful things to me claimed I was harassing her for trying to get them to file my insurance correctly then after saying she wasn't going to and being hateful sends me to text message saying she will do it if I take my bad review down. Avoid at all costs! read more

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Absolutely excellent service from front desk throughout the time there. Dr. McFarland was phenomenal with my daughter and especially kind and took time to ensure the best possible experience. The dental assistant was also absolutely phenomenal at her job and with my daughter and me. The staff worked well together. My daughter was nervous and quiet and the staff impressed me so in how they took care of her. Thank you all so much!! I also appreciate so much how you took time to listen to what my daughter was saying and how she felt. I'm truly grateful for what you do and how you all do it!! read more

Horrible place. The reception lady is beyond snarky and rude. When n i asked for directions as i was lost she said look for the silver suv in lot thats the place. Um soni am in pain still and no help as I did not fi d this place. Decided while lost to look up online maybe pics would help. I find 99 percent negative reviews. After the experience of the rudest reception person ever i will not go here. I just got lunch and went home . You can't be nice and give proper directions then you don't need the business. Will be calling Duff dental to let them know my horrid experience as well. read more

On one level, no one looks forward to having a root canal, even though it will end the pain that is the reason it is performed. I was referred to Endodontics of the Ozarks, and given some very negative experiences I had endured recently from dental procedures, I approached this appointment with more than mild trepidation. What I experienced was a very friendly staff and a great endodontist, Dr. McFarland. One thing I really appreciated is that they emailed me the forms I needed to fill out before the appointment. As it turned out, I ended up having an extraction. My previous extraction, performed by a regular dentist, had taken about two hours. I left the dentist's office in pain with small blood stains on my shirt. The recovery took weeks and was very painful. The tooth was broken in the process, and a small piece of the root was left behind. To his credit, the dentist did not charge me. Dr. McFarland had the tooth out in 1 to 2 minutes. The recovery was short, and the pain was minimal. This area of Missouri is blessed to have Dr. McFarland. I highly recommend Endodontics of the Ozarks to family and friends. read more

The receptionist was the rudest person I think I've ever encountered. I didn't even see Dr Newberry. His tech did my evaluation. I was having severe pain on a root canal. She told me "finish my antibiotics and they would see me in Jan. So I asked the rude receptionist why I dint see the dr and I was still in pain. She went back spoke with someone then proceeds to tell me very loud from behind her thrown " it would be 900 for a retreat of the root canal or 200 to pull it! Oh and 89 to see him. I have great dental insurance so where she got those numbers. I'm not the only patient who has left reviews concerning her. Since Dr Newberry has time because he didn't see me. He needs to reevaluate the voice of there practice. I was very friendly because I'm terrified of Dentist. Why would I want to make any one angry. Absolutely will not be back!! read more

I took my daughter to Dr McFarland for a root canal. Dr McFarland and his dental assistant was very professional and did a great job. Oh the other hand the receptionist was less than stellar. I called to make an appointment and I had questions that I never got answered. She was very short with me and wasn't able to give me info I needed. I had to keep this appointment because my daughter needed the work done ASAP. I called back after the appointment and the receptionist was again rude and not able to answer questions. I am just sorry that this office can not get better help at the reception. While I was waiting for my appointment I did see her make faces and comments while on the phone with customers. I guess I shouldn't have expected any more for this receptionist. read more

Dr. Pack did my root canal and I'm very happy with how it went. He took the time to confirm the issue and checked to make sure my general dentist had diagnosed it/the right tooth correctly. I'm terrified of the dentist and he was very considerate to that. He explained what was happening and what pain/pressure I might experience from the numbing shots which helped lessen my anxiety. He even answered my curiosity questions as to what was happening in my mouth during the procedure. I didn't feel pain during it which was my biggest concern so that paired with how kind he was made for a great experience. If I have to have another I will be back and requesting him! Thank you again Dr. Pack for taking good care of me. read more

I am confused! My wife and I just retired in the area from CA and found this office to be very efficient, professional and fairly priced. Dr Pack was amazing and thorough. Why there are two negative reviews makes no sense to me! read more

After nearly a year and almost $2,000 out of pocket later, I still don't have a tooth. After relying on their opinion that a tooth could not be saved and going with a permanent implant, the temporary crown will not stay in even for a couple hours. Being retired, due to financials, I was hoping to keep the temporary until able to afford the final crown from my dentist (another $1,500). I have had many other temporary crowns that never came out and lasted until the dentist removed it. Endodontics told to just leave it out and wait until I can afford to have my dentist make the final crown. I wish in the beginning that I had sought a second opinion. read more

Update to this January 10, 2018: So I am going to preface this by saying that this is the second time that I have made a YELP review - the first being my original post on 12/8/17. I was so upset with this company that I actually signed up for an account & posted about them. I received a voicemail today while I was at work that DEMANDED that I remove this post or that the person who left the voicemail would "take further action against me". I will say that I did have the incorrect name on the original post but that name was provided to me by the staff at this company & it was not corrected until about 2 weeks later. Since I normally do not post anything on here I had completely forgotten about the original post until I received the voicemail today, January 10th over a month after I had posted. The voicemail went on to say that they were "courtesy enough" to mail back my refund (which was due to me LOL) and that they have just been "trying to help me out". This help has consisted of argument after argument of how it is everyone else's fault but theirs that insurance didn't get billed correctly & they DID NOT follow up with me until almost 3 MONTHS after my appointment. This help now consists of a threat via voicemail & a message sent to me on YELP. So I have adjusted and removed names as they so kindly DEMANDED, but I refuse to take down my post regarding a business and how their staff treated me. I am not sure how arguing with me on the telephone about lack of customer service or what was or was not handled appropriately and then calling and threatening me is "helping me out" but maybe I have missed the point of customer service. I sincerely hope that they get the assistance they need to get their business model figured out & that they can continue to grow their business. But I will definitely not be going back even if every tooth in my head were falling out. read more

Do not go here. The dental work was ok, but when my insurance didn't pay, they told I would have to pay off the rest of my bill. No big deal right? But they turned me over to collections without ANY notice and my bill was not even due until a full 2 weeks AFTER they turned me over to collections. In fact I still had just got a bill that said I had thirty days to pay. The polite office people were no help at all. The people and the place look good but, trust and ethical billing practices, that's another issue. Go elsewhere. read more

I have been a patient here since 2012. I remember how understanding they were and got me in immediately right before my wedding. Fast forward several years, and I started having tooth pain again in another tooth. Since I've had my 3rd child, I've had issues with my teeth due to a calcium difficiency. I know there are some bad reviews on here, but what company doesn't have bad days? I've had one instance here where I know I was having a bad day because of all the tooth pain I've been experiencing over the last one and half years now and I know I was to blame as well for this experience. What I can say, is after the bad experience, the doctor and front staff, did everything they could to make it right. I can tell they genuinely care for their patients. So, especially in today's times, I know how important it is to be able to feel like we have freedom of speech, but as my mother would say, "don't judge someone because of their bad days, until you've given them a chance to show how they can be on their good ones. Try to be understanding of someone, because you never know what they may be going through." I think the world would be a much better place if we could all be more understanding of each other. Thank you Endodontics of the Ozarks for your continued care, your patience, and understanding. I pray for many more successful years. read more

I was sent by my dentist to get a scan. I went to the office, the office ladies were nice. I had the scan and an x-ray. Dr. McFarland came in and started poking my gums, I was shaking and told him it hurt. He just said my tooth had to go and started wiggling it with force. I was so scared, I was about to climb out of the chair. I asked if my tooth was cracked and he said, "No, well, I think you moved and I couldn't read it" Not sure why they didn't redo it, because that's why I was there and I'm pretty sure I did not move. He was trying to really sell me an implant. I was stressed and even though I have insurance, can not afford an implant. I told my dentist the next day and was told that I'm not the first patient that has complained about this office. I wouldn't go back if the service was free. Very disappointed. A waste of my time and money. read more

Excellent experience! Quick, friendly and reasonable. I arrived a few minutes before 11 and walked out at 1145 with a root canal completed that my dentist in Joplin couldn't complete. I saved over half of the quoted price at the specialist in Joplin. I'm a very satisfied client! read more