I booked 3 weeks ago for a 90 minute remedial massage.
They rang me 3 days prior to cancel stating they wouldn't accept my gift card on the day and the best they could offer to rebook was in 5 weeks time.
Terrible customer service with no regard for the fact I had booked for the reason of back pain and under the guise of the gift card which was acknowledged at time of booking.
When asked why I couldn't use gift card it was because the Saturday is a public holiday and gift cards aren't policy to be used on this day. Gift card is just cash not used yet, I am unsure why this would be policy and they could not explain this either. Instead they cancelled my booking and made no effort to make it right. Even when they are the most expensive massage option in Canberra.
Look elsewhere. read more