I was a patient of Dr Bishop for years. He is the best doctor I ever had. Always on time, cares…read moreabout his patients. Fantastic and smart doctor. It so sad that we lost him. I have followed up with Stuart Misheloff, who is a PA. Stuart is tops in his field too.

Terrible customer service. I called to ask for some assistance on a billing issue, I was charged…read moretwice for an appointment I went to. I was told I could talk to the manager Aaron. When I spoke with her on the phone she seemed very annoyed that I called. She was very rude. She told me not to call back that she wasn't going to waste her time and that I need to figure it out myself! I don't understand how she act like this with returning customers and still be employed by this company. I will not be going back There are much nicer places to go in Chico. I'd look elsewhere.

My fiancée suffered from pancreatitis for several years. It went undiagnosed for a long time, and…read morefinally turned into pancreatic cancer, which killed her. Had Dr. Mansell ordered a C-Scan early on, something might have been done to prolong her life, if not save her. But he seemed not to take her complaints seriously. That, besides the fact that she had to wait (sometimes for hours) despite having an appointment. Find somebody else!

Dr. Mansell is not only extremely competent, but you never feel rushed when consulting him. The…read moreonly drawback in previous years was the extremely long wait in the waiting room (in part, no doubt, because those ahead of you were also not being rushed.) But we learned to call in first and get "checked in," asking them to call us when it was close to our turn. And recently, this hasn't even been necessary, as they have finally gotten control of their appointment schedule. We love Dr. Mansell, and especially appreciate the prayer he'll offer if you don't mind just prior to putting you under for a colonoscopy or other procedure. Highly recommended!

I had a very disappointing experience with Dr. Larry Wainschel and his office…read more I first saw Dr. Wainschel in the ER in November 2025 regarding a tumor on my spine. He ultimately determined that the surgery was beyond his expertise, and I had to undergo the operation at California Pacific Medical Center instead. Because his office is closer to where I live, I decided to continue follow-up care with him afterward. During my very first office appointment, Dr. Wainschel also asked me several personal questions that made me uncomfortable and felt unrelated to my medical care. That immediately gave me concerns about professionalism and patient comfort. During later appointments, I repeatedly explained that I had lost sensation in my feet due to nerve damage. I made it very clear that I was concerned about the possibility of permanent nerve damage if the issue was not properly evaluated and treated. Despite these concerns, I was scheduled for a follow-up three months later and only given an MRI for my upper back. My primary care doctor later ordered an MRI of my lower back, which showed: "L4-L5 by 5.0 mm. Suspicion for a 5.6 mm perineural cyst." This cyst can potentially affect nerves in the lower body and may contribute to worsening neurological symptoms. Treatments such as steroid injections can sometimes help, yet I struggled to get any urgency or follow-up from Dr. Wainschel's office. I contacted the office multiple times asking whether I needed an EMG test to determine if the cyst was contributing to my nerve damage. I was not asking for anything extreme -- I simply wanted a clear yes or no answer and proper evaluation. My concerns were not treated as a priority, and I could not get a direct response from the office manager, Theresa. Meanwhile, I continue to have significant numbness and loss of sensation in my feet while waiting weeks for another appointment. My biggest issues were the lack of communication, lack of urgency, feeling dismissed while dealing with potentially permanent neurological symptoms, and being made uncomfortable during my care.

Dr Larry Wainschel correctly diagnosed the herniated disc that had caused me months of miserable…read moresciatica that had practically taken over the quality of my life, and performed the microdistectomy that now allows me to walk pain-free and enjoy a more positive outlook on life. He also has excellent bedside manners and made me feel that I am a person and not just a disease. LL

Been here many times, but not by choice. This is the only place any company out this way seems to…read morehave a relationship with, to send for employment-related testing. Because they only do walk ins, for at least anything I've ever been sent there for, you may wait 1 minite or an hour, and there's zero communication from whose at the desk as to your general wait time. Zero care about you as a person, and how you may not have the whole dat to literally just sit there. I have been with an empty waiting room and a packed one, and neither is any indication of how promot their "prompt" care will be. Ask about how much time is left to wait, and you get an attitude, as if we are lucky to even be given the time of day there. Once taken though, service is quick and simple though. They really are super inconsistent with front and back service. I dread coming here.

Usually the wait time is not too bad and I love seeing the ducks. The doctor and nurses are…read morecompassionate and caring

Best Neurologist and the staff. They take care of their patients and Dr Singh is the most soft…read morespoken and understanding doctor I have. Stop slandering doctors name and go to Sacramento if you dont like the care here in Chico. All these patients who complain are the ones who did not get their way and now its every one else fault. Thank you for your care and your compassion Dr Singh and Staff.

Just a heads up...if you don't send in your paperwork by the designated date they will cancel your…read moreappt. No excuses.....I was out of state...while I was away I got the call saying they will cancel appt. I said I would be back for my appt.....no paper work by designated date no appt. When I got home they told me they wouldn't even reschedule appt until I sent in paper work. The woman gave me big superior attitude both times...wouldn't listen to what I wanted to say...wouldn't reschedule...I think I'll get my Dr. To refer me somewhere else.

I've been coming here 6-7 years when I was transferred from another " pain specialist" as he…read moreretired. The office staff while friendly enough is for the most part, uneducated in this field. The turn over rate is extremely high. The Dr's have their moments. Dr. Bonus I feel is the best for me. He is who I started with but like most was moved to Dr. Diya. Dr. Bonis has to fly up from SOCal and isn't always timely. Lippmann I don't see often. No complaints. I'm a pump patient so am seen every 4 months for a fill. Also on oral meds but we are ALL BEING TAKEN OFF ORAL MEDS !! Visit the Dr. Patient Forum on FB, Reddit or Google to read up on that !!

Thank you Dr bonus for making me feel better interventional pain solutions literally save my life…read morethe quality of life I had was all pain now I actually can live somewhat pain free life and with their help of their procedures and I just want to thank them for making me feel better Dr bonus and Dr lipman are awesome thank you guys The staff are all friendly and help me a lot I thank them too

The place was run down, the office staff was rude and not very helpful. The practioner was very…read moresubpar and in fact refused the recommended treatment. Said I should come back next week or go to another clinic. Said she was new and what I asked for was not their protocol. The medicine she wanted to give me was not allowed by my Insurance and the cost was 900$! She didn't care. Overall the worst walk in clinic I've ever seen. I am also a medical professional with equal education to this provider. I am shocked and disgusted.

Came here because I had a really bad ear infection they got me in and out in about 45 minutes which…read moreis amazing especially when you're in pain. I can't remember the doctor's name but she was amazing, very attentive and answered all my questions. Front desk was very nice as well.

Excellent doctors, nurses and ancillary staff. I was at the East Ave location most of the time…read more They worked hard and are very dedicated to what they do. It is painfully obvious that the organization as a whole is not concerned with the upkeep of the East Ave building. It is clean but without the amenities that some of the newer clinics have. For instance the air conditioner works only sporadically, and the ADA doors are not compliant when they work. However, the care I received there far out weighs the disappointments of the building and lack or parking. While the medical and dental departments work well, the care received by the Dentists was less than stellar. I did not experience care from the behavioral health unit, but I always heard good feedback about their care.

I love NVIH! Every time I go am I am quickly checked in. I love the staff! I started at the new…read moreclinic by Meriam Park but my provider moved so I got transferred to East Ave . I was so bummed because I got really attached to Selina but she told me I would be well taken care of at East Ave . She wasn't wrong! Connie at East Ave always makes me feel welcomed and Nakita Green is amazing !!!! I am so blessed that she is my provider ! She listens , comes in prepared and really knows what she's talking about ! Everyone at each establishment is amazing !!!!