Cleaning is so poor. It has such a foul smell, mom mattress was thrown in the hallway by…read moresisterafter she saw all the urine stains. How? Do you not use pee pads to porter the mattress. The recliner smelled of urine. I kept getting this rachet smell in her room that wouldn't go away, it's a beautiful facility. But the cleaning the room they don't use cleaning chemicals to wipe down, don't clean the bathrooms, vacuum the rooms. This urine smells havoc as soon as you start walking down the hall. Not even the fresh paint can mask the smell. The staff and patients are so accustomed. The care of the staff is there but by far this is the down fall too make a report. And here we are thinking my mom she hasn't taken a bath, because the staff isn't following through on her bath days either. She just got there on 8/26/25

I can't say enough lovely things about this facility!!…read more My mother was placed at a terrible rehab facility after breaking her leg and I was scrambling to find her a new spot to transfer. After learning the terrible rehab facility had lied to me about submitting my mother's paperwork to be transferred, Linda was beyond kind and attentive in helping me. She even spoke to the terrible facility for me on the phone and quickly got my mother transferred to Coronado. People like Linda who care and help you when you need it are very special. :) When you walk in, it feels like a hotel! The ladies at the front desk always greet you with a smile and acknowledge you with a warm welcome. Which may seem little but means a lot when you're stressed and worried about visiting your loved one. They also have a gorgeous courtyard area, library, lobby, gift shop, Chapel, dining room, activity center, rehab facility, coffee area and hair salon! My mother also had a beautiful little outdoor patio area that was inside the enclosed courtyard. The entire staff has been exceptional in caring for my mother but my mother's day to day nurse, Chantal, was a guardian angel. Every time I saw her come into my mother's room she was smiling and had a kind and positive attitude. Nursing is a tough job but seeing someone who loves their job and goes above and beyond for your loved one is all you ever want. The relief to leave at night, knowing your family member is in good hands is all my family ever wanted and Coronado gave us that with her help and the rest of the truly caring team. Linda, Chantal, Howard, Joe, Stephanie, and I know I'm missing a few others, I want to say thank you. My family and I are truly grateful for this wonderful facility and the team behind it. :)

One of my clients is a new tenant. Adante Concierge Eric went above and beyond to make sure we had…read moreher taken care of. We were able to ensure that her TV, telephone and computer transitions went smoothly despite issues with Spectrum. The food and the service at the restaurant are also legendary.

I love their set up. Plus I worked at the assisted living. The manager at Independent Living was so…read moresweet. They really care about their residents. The type of care is above and beyond because the staff cares. The care at independent living is seriously the best.

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

This is the place. My 93yo mother broke her arm and had to go from the hospital into rehab. I…read morechose this facility because God is good to me and led me here! This will be a long review! Driving into the complex there is a gate guard so you have to have a specific purpose or appointment to even enter the premises. As you walk into The Mission, which is the building where my mother is, there are more security measures in place. The doors are always locked and opened by ringing reception. Then you must stop at reception and sign in electronically so you can be issued a pass. You know what there isn't!?! Adult diaper smell! Hospital smell! Old people smell!!! It is set up beautifully with separate halls dedicated to different attend to different issues. The level of care is second to none. EVERYONE is kind and pleasant. I have seen more humanity and patience here than ever before in my life. The level of dignity they treat the patients with is heartwarming. Their attention to detail is such a welcome quality... there are not enough wonderful adjectives to describe my experience with my mother here. I know there is independent living, assisted living, memory care, skilled nursing and rehab here.. I think they also offer palliative and hospice care. If you have a loved one that you find yourself needing help with, I highly recommend this facility!!!

We have recently moved to and have been independent living residents at Blue Skies of Texas East…read more(BSTE) for almost a year. BSTE is a Life Plan Community with a full continuum of care; Assisted Living, Skilled Nursing, Memory Care, Rehab Services and Hospice Care. This was a big decision that we had been researching and kicking around for several years while trying to make the best choice. After researching/visiting several differing venues (CCRCs, Del Webb, The Villages in Fl., Jimmy Buffet retirement communities, etc.) we settled on BSTE as our forever home. Blue Skies of Texas came out on top because it is both CARF certified and highly rated by Medicare. BSTE is one of only three CARF accredited Continuing Care Retirement Communities (CCRC) in the entire state of Texas indicating a very high level certification for care with management looking for continual improvement, which has really shined throughout this unprecedented Covid-19 pandemic. Downsizing appeared challenging until we finally committed to making the move. We decided an estate sale was the best choice for us as it easily eliminated a lot of unnecessary STUFF along with charitable donations because it was time to make new memories! The staff helped make our relocation extremely easy and the move-in amenities ranged from help with unpacking to picture hanging. The interaction between the residents and the staff is an unbelievable plus as all are very caring and friendly. Our neighbors and fellow residents are also extremely friendly, caring and always willing to give a helping hand. One can be as active as desired since the social amenities here are not only envious, but much more fulfilling than our previous lifestyle. As we learned longevity is attributed to 35% genetics and 65% social life, which is indicated by many wonderful BSTE residents. We couldn't have asked for a better place to live because it's like a cruise ship on land. We highly recommend this to all seniors looking for a more fulfilling, happier, and secure lifestyle.

Seems great and wows you at first but, unfortunately, is unable to follow through with their…read morepromises. Do not move here if your a foodie- you're taste buds will be disappointed. My grandmother doesn't have much that she can enjoy anymore but one of the few things she can enjoy is great food. The dining room is very inconsistent, and has a very high turnover rate. Not only is their food quality not resort style like they advertise but what they do cook- you better hurry- because they don't make enough of it. Another area that could use some addressing is the planning of Sunday meals (many families) and holidays... often the residents who don't have family come get left with scraps if they're not down there early enough to fight the crowd. There should be a separate eating area or food saved aside to guarantee they get the SAME meal that was advertised on the menu.

My aunt and uncle lived here for several years. Due to declining health, they were forced to move…read moreto an assisted living facility. Knowing this move was completely out of their control, the management forced us to pay the month's rent because we weren't able to give 30 days. We paid the rent and moved most of their belongings out. My husband went today to get the rest of their belonging and the management had started prepping it for the next renter. They entered a rented apartment with furnishings without obtaining permission from my aunt and uncle. The absolute nerve. I wouldn't let my worst enemy live in that overpriced place with its garbage food. They better hope we don't obtain legal advice over this matter.

I live at Waterford and it's the best place I could spend my retirement years. My neighbors are…read morenow my friends and the staff are wonderful. It's a family atmosphere and very welcoming. I'm excited everyday for the activities and good food.

Recently volunteered for a special event and had the privilege of visiting with some of the…read moreresidents. They were so excited to be a part of our rummage sale. Residents found some great deals and were able to mingle and meet new volunteers. The place looks great.

If you're looking for a first-class facility to care for a family member, and a professional,…read morecaring and attentive staff is important, then I recommend The Forum at Lincoln Heights. My mother has lived at The Forum since 2010; first in Independent Living, then Assisted Living and now Skilled Nursing. The facility, food and activities have been consistently excellent and the staff has always been professional, attentive and friendly. The staff's actions the evening of February 20, 2017 however deserve special recognition and are the most recent example of their dedication to serving residents. A tornado struck that area of San Antonio that Sunday evening at about 10:30 pm. The night staff responded quickly and efficiently, as the entire staff was recalled, to calmly and effectively evacuate resident, many to safe areas within the facility. This task was especially difficult given the large number of older and infirmed residents and the time of night, especially on a weekend. The facility received moderate damage, the weather threat passed, and no residents were harmed. Clean-up and repairs began the next morning. I visited The Forum on March 6, 2017. Repairs continue but operations have returned to normal. It surprised me to learn that many residents, my mother included, still did not realize the extent of the danger or damage. I conveyed my thanks to Kristi Allen, Director of Community Relations, but words can not adequately express the gratitude my family and I have for the staff. This was, quite simply, another example of the excellence we've come to expect from the staff at The Forum at Lincoln Heights.

This is an update to a previous review. I am still very dissatisfied with the care my father got…read more However, I tried to amend the part of my review that references the director; I do not like how the unit is run or her tone to patients but the words I used were unnecessarily harsh. Unfortunately I cannot change the review but am apologizing for the part that was likely hurtful. The intention is to have the Memory Care staff improv, not to be solely attacking.

Such friendly people in in a beautiful independent living community! Beautiful chapel as well.read more

I'm only 43 and I already want to move in. Great facility in a prime location. The staff is very…read morewelcoming and friendly.

A tasteful retirement community found adjacent to a local private college. One can browse the…read moregrounds or the facility and feel safe & protected.

First of all let me say that all the reviews that I read below were NOT reviews of The Village at…read moreIncarnate Word; they were reviews of the University of the Incarnate Word (UIW) -- an entirely different entity! The Village at Incarnate Word is a Senior Living Community located next door to UIW, but not part of UIW. The Village offers independent living, two levels of assisted living, licensed by the state of Texas, a memory care area, also state licensed and a 60 bed nursing care area, also licensed by Texas. The Village at Incarnate Word offers apartment style living options in all areas except the nursing care, which is mostly private rooms with baths, although there are a few double rooms available. A wide variety of activities are available for all residents, including concerts, plays, sporting events and the opportunity to audit classes at UIW. The staff are dedicated and the residents are friendly. My mom was in the nursing area for two years and received very good care. I would not hesitate to recommend The Village at Incarnate Word for retirement living.

Probably an amazing place for veterans to retire! Nice cottages and long term care center, clean,…read morefriendly people... I worked here a year ago as a nurse in the healthcare wing. So if you're looking to be a nurse or CNA at this facility.. DO NOT. The current administration will force you to jeopardize your license for their bottom dollar. They enforce an unsafe work ratio and do not, in their own words, care about whether we stay or go. The nursing staff and disposable and undervalued. I had to quit before I compromised my license or got fired for not being in six places at once. Bottom line: veterans, welcome. I am a veteran and would love the care they receive. Nurses, steer clear of this facility. Just don't.

The Army Residence Community is a wonderful place to work. You are able to create great…read morerelationships with your teammates working as a group. You can easily communicate between departments and the directors always have their doors open. The ARC provides many benefits for its employees including daily lunch! The best part about working for the ARC is being able to create genuine relationships with our veterans.