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    Emerald Oaks Retirement Resort

    3.1 (10 reviews)
    Open Open 24 hours

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    Coronado At Stone Oak

    Coronado At Stone Oak

    2.4(34 reviews)
    4.3 miStone Oak

    I can't say enough lovely things about this facility!!…read more My mother was placed at a terrible rehab facility after breaking her leg and I was scrambling to find her a new spot to transfer. After learning the terrible rehab facility had lied to me about submitting my mother's paperwork to be transferred, Linda was beyond kind and attentive in helping me. She even spoke to the terrible facility for me on the phone and quickly got my mother transferred to Coronado. People like Linda who care and help you when you need it are very special. :) When you walk in, it feels like a hotel! The ladies at the front desk always greet you with a smile and acknowledge you with a warm welcome. Which may seem little but means a lot when you're stressed and worried about visiting your loved one. They also have a gorgeous courtyard area, library, lobby, gift shop, Chapel, dining room, activity center, rehab facility, coffee area and hair salon! My mother also had a beautiful little outdoor patio area that was inside the enclosed courtyard. The entire staff has been exceptional in caring for my mother but my mother's day to day nurse, Chantal, was a guardian angel. Every time I saw her come into my mother's room she was smiling and had a kind and positive attitude. Nursing is a tough job but seeing someone who loves their job and goes above and beyond for your loved one is all you ever want. The relief to leave at night, knowing your family member is in good hands is all my family ever wanted and Coronado gave us that with her help and the rest of the truly caring team. Linda, Chantal, Howard, Joe, Stephanie, and I know I'm missing a few others, I want to say thank you. My family and I are truly grateful for this wonderful facility and the team behind it. :)

    My journey started at Coronado at Stone Oak on July 29th, 2026. Admitted from the Hospital it was…read morelate when i was admitted . Michael was the Nurse on duty he was very polite I don't remember the CNA name she was in and out. Friday the 30th I was introduced to several staff ( I was there for Rehab) , My PT was very professional and knowledgeable as well as understanding as well as the Babe Ruth blessing to the rehab team. Now I will speak the fist and second shift Nurses I have no complaint.... the night shift Nurse Lucy I would not let her take care of my worst enemy reason is On August 2nd my sister brought me some dinner due to them bringing my tray 30-40 or more minutes after they bringing my roommates and it was always cold there was a few times I got something different.... Back to why I am writing this review Lucy the night came to give me my nightmares. It was around 7:20pm my sister asked do they always give y'all nightmares this early I said yeah for the most normally I look my pill cup because twice I had to say something about my medication that I was not taking. I took my medication minutes. I had told my to go ahead and go because I was feeling tired which I did take a nighttime sleeping pill after my left. I sat there and I started feeling like my body was up next thing I know it I had had a everywhere. I didn't put because they're not good at and I could not wait for someone to answer it earlier that I put my on at 5:12 PM and The the Mail African Nurse did not come into my room till around seven he did apologize my sister said yes I guess two hours later back to my back to where I'm writing this review I tried to make it to the toilet, but I made it to a trashcan from there. I made it to the bathroom. I remember sitting on the toilet and pulling the car bill, but that's all I remember. I don't know how long I laid in the bathroom floor. Someone came and found me while laying there. I'm not only having bad bowel movement. I'm throwing up and slime or something was coming all out of my nose. The first thing to CNA said to me was how did you get down there? I'm trying to explain to them I did not know, but my body was burning up and I just wanted to take a shower with cold water. With cold water so they tried to get me up off of the floor and they were very rough Lucy and the night CNA that was on that hall no vitals were taken and being a CNA myself for 22+ years I know you don't remove a person on the floor until vinyls are taken so once they get me up, they wipe me with some wipe. Or should I say half with some wipes put it in the bed the me a diaper at first I refuse I said go ahead. I'm asking them to call my sister. They would not call my sister so I asked for my cell phone. Lucy got my cell phone out of the bathroom and just set it on the bedside table. That's when I called my sister told my sister what was going on my sister said did they take your vitals? I said no so my sister on speakerphone she telling The Nurse Lucy you should've never lifted her without taking her vitals so Lucy comes in with the she takes my vitals. My blood pressure is 85/46. I can't remember my pulse. My sister told Lucy call her ambulance and sent her out. Lucy statement was no it's not an emergency. She'll be OK so my sister proceeded with me on the phone to call the front. A male African nurse answer the phone and my sister was trying to explain to him what was going on. He told my sister that it was not an emergency and if they come, not an emergency our family will be by sister was llivid, well then my sister asked me. Did they take my blood sugar? I said no so she asked The Nurse to take the nurse took my blood sugar and myself, and my sister asked what was it she would not show it to her. She comes back in the room with a maybe a 4 to 6 ounce thing of orange juice telling me to drink it so once again, I asked her what was my blood sugar she still would not so I drank the orange juice. She took my blood sugar and it 237 or 247. She gonna turn around to face me now and walk away the EMS came and asked that I still want to be transferred out because they were told that I said I didn't wanna go, which is another one of their lies that they told that I said I fell. I ended up with a knock on my head, but I don't remember falling, but I must have to have that not that big. This is all in the bathroom. I kind of went back so everybody would understand the EMS driver said OK well, we'll transfer you. What do you want to go? Well I picked to go to Northeast Baptist. Was told they could not take me there due to the reading the EKG found out the reading was because my heart was pumping very slow. Lucy is very disrespectful. She's very unkind and presents to be kind. I would not trust her, so I'm not gonna blame. Everyone at Coronado I'm just calling out who should be called out if you put your loved one in there please and I do mean please make sure you go up there and check on them

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    Coronado At Stone Oak - Glad to be apart of an Amazing Team  everyone is Friendly and loving... thank you for welcoming me.

    Glad to be apart of an Amazing Team everyone is Friendly and loving... thank you for welcoming me.

    Coronado At Stone Oak
    Coronado At Stone Oak

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    Franklin Park Sonterra

    Franklin Park Sonterra

    3.7(3 reviews)
    4.9 miStone Oak

    We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

    Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

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    Franklin Park Sonterra
    Franklin Park Sonterra
    Franklin Park Sonterra

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    The Haven & The Laurels in Stone Oak

    The Haven & The Laurels in Stone Oak

    1.0(1 review)
    4.6 miStone Oak

    I had my mother there for 3 1/2 years, along with private health care workers on a 7 day, 7am to…read more5pm, schedule. They went through 4 different managers, numerous employees and ever increasing rates. I paid extra for them to administer meds, bathe her, each morning check her blood sugar levels, prepare her for bed at night, and clean her when she was incontinent. As her alzheimer's progressed we found dozens of her meds on the floor or under furniture, they seldom took her blood sugar reading till after breakfast even at the protest of my private aid workers, this skewed her results for her Dr. I know that she was seldom checked at night though again they were to check every 2 hours on their residents. They also did not prepare her for bed more than once, so she slept in and soiled her clothes. Most of the time my private aid workers would bathe her as it was not being done by the Laurels. The carpeting in their hallways, for the past 2 years, has been coming up all over their building making it easy for falls. While she was there, her wedding ring and pearls valued over $10,000 disappeared. I am making a complaint against them with the State of Texas, and have yet decided if I will sue them for breach of Contract and bad faith. If you care about your loved one at all, keep them as far away from this facility as possible.

    From the owner: The Haven & The Laurels in Stone Oak is a retirement community in San Antonio, TX. At our senior…read moreliving community everyone is welcomed in like family as soon as they walk in. With each day offering even more amenities and activities to enjoy including meals, a beauty salon & barbershop, dog park, and more you'll soon discover that stress-free living was near me all along.

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    The Haven & The Laurels in Stone Oak
    The Haven & The Laurels in Stone Oak
    The Haven & The Laurels in Stone Oak

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    Emerald Oaks Retirement Resort - retirement_homes - Updated August 2026

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