Absolutely the best service from Alexis. He got the information I needed immediately, followed up…read morepromptly and even stayed after 5pm to help me. The absolute best!

Very helpful agents. Extremely knowledgeable. No nonsense when it comes to understanding what I…read morewanted with insurance. Appreciate their honesty.

I was having trouble with the new State Farm website and I called and got Kathie here. she was so…read moreknowledgeable and proficient at her job that it made me feel comfortable and got instructions to get through my proble. what a professional.

I have seen so many horror reviews on insurance agents, especially State Farm Agents, but rest…read moreassured Roni Siegel is a true and ethical person in a sea of sharks. Customer service is number one with Roni Siegel. Though she is not my agent I had the pleasure of witnessing her AMAZING customer service last year. I am writing this so late because I have found how poor customer service CAN be when it comes to insurance and related entities, but her assistance had no benefit to her or her colleagues as I am a Statefarm bank member and had to have my identity verified with a local office w/ corporate on the phone. Amazing office atmosphere, superlative customer service, not concerned about the time spent with me, and genuinely cared about my issues.

wonerdful people that work here and glad to be covered with them ! i have had a few issues with…read moreother companies but so far state farm rocks

I recently moved to Chicago from San Diego and was in need of a local State Farm Representative. I…read morelive in River North and I have many choices of agents at my disposal, however, I chose this office after having had just one conversation with Richele. Richele was very professional, extremely knowledgeable and I did not feel as if she was trying to sell me on products that I did not need. She was very attentive and followed up with me during my transition and when I met her in person, I was very pleased with my choice in agent. I currently have three policies with Richele and I will continue to use her office for any future insurance policies.

I have had my home and car insurance with Gary Behrends for over 30 years and I have been thrilled…read more At all times they have gone out of their way to help me navigate the waters the few times I needed them - a flooded basement and 2 car accidents. I can not say enough good things about Gary Behrend' s office. That's why I have stayed with them so long.

3.5 stars. Best quote around, for sure. A little arm twisting to get Mark to do the work in a…read moretimely manner, but otherwise it was sent and it was right. However, a little less sexism, please. I made the phone calls, I sent the emails, payment is in my name from my bank account and yet Mark still put the policy for my condo in my husband's name. Ugh!

Very disappointed in the lack of service and attention to detail…read more The latest example: In June 2025, Pharmacy submitted Medicare Part B to Medicare. Medicare paid their portion in a timely matter. Medicare submitted claim to AMA Insurance Agency. In September 2025, Pharmacy resubmitted claim to AMA Insurance Agency. In November 2025, Pharmacy again resubmitted to AMA Insurance Agnecy. December 2025, Pharmacy still has not been paid. Patient called "customer service" to discuss. AMA Insurance Agency said they have no record of claim. Patient submitted documentation in early Decemeer, 2025. Mid-January 2026. "Customer Service" cannot see documentation sent by patient. They also say that they have no record of the claim. Pharmacy will not refill medication until they are paid.

Disappointing to find that the Agency which is affiliated with the AMA seems to create barriers to…read moreclaims processing and payments to their subscribers and AMA members. In sum, they recently insisted on detailed information including a UB-04 hospital claim form from a recent stay before they would approve payment. However, the hospital policy prohibits sending the UB-04. Catch 22. The detailed hospital bill, etc. was apparently not adequate - for what valid reason?

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.