I spoke with someone named Matt about my policy at the Georgia Griffin location and it was a…read morepleasure doing business with them agent was very polite patient and understanding

17 days and insurance is denying calls. I'm in the process of canceling my insurance with them and…read morethey are threating me .... STAY AWAY

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

Joe has been one of the best resources in the country for me. I have an Allstate agent in…read moreColorado, but I make all my decisions based on what Joe thinks. He can't sell me insurance in Colorado or I would work with him in a heartbeat. He is knowledgeable, friendly, helpful and always quick to respond. If you are considering switching agents or need a new one, you just found him. He will exceed your expectations and work very hard for you. He has been a trusted resource for me and I would definitely recommend him over anyone in the country, especially in Chicago.

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

very knowledgeable and great customer service skills The representative understood my needs and…read morehelp me to find the best insurance quote

Michelle Cruz it was a pleasure to work with you! Great…read morecustomer service. Very knowledgeable and very professional! She took the time to explain everything and made the process non stressful. Definitely recommend!

I've lived in Edgewater for 40 years, and Karen Ayers is widely respected here--not just for her…read morebusiness, but for how she supports our community's diversity. I have been a client of hers for 25 years, and she is truly the best in the business. We started with a basic renter's policy and, as life progressed, Karen handled everything from our auto insurance to our homeowners and landlord liability once we purchased our apartment building. As a landlord, I require my tenants to carry renters' insurance; it is so affordable for the safety it provides. While I don't mandate that they use Karen, I've never had a tenant decline her services when I suggest her office. For many, it's their first time dealing with insurance, which can be overwhelming. Karen provides me with professional "getting started" packets for prospective tenants, and the feedback I receive is that the info is very helpful during the stress of moving. She makes the process easy to understand as they begin their journey toward financial safety. On the rare occasion we've had to file a claim, Karen's office provides true "white glove" treatment, taking the stress out of the situation and handling every detail with care. Whether you are a first-time renter or a long-time property owner, you won't find better service across the Chicago north neighborhoods. I also want to give a huge shout-out to her AMAZING staff. They are the reason this is a worry-free business. Their communication is incredibly proactive; I never have to follow up because they are always the ones reaching out to me first. It is their dedication and attention to detail that truly sets this agency apart. On a personal note, Karen and her team are just so very kind. In stressful situations, such as when you need to file a claim, kindness combined with top-level communication is the best thing a person could ask for. Thank you, Karen, for your dedication and for your wonderful staff.

I appreciated being able to speak to someone when I call! They are friendly, helpful, and…read moreknowledgeable and recently put me at ease after a car accident. Highly recommended.

My Agent Ms. Vickie Garcia…read more Ms. Garcia is a very business oriented person who show great profession in her job . Ms. Garcia Very patient with great expiation of different insurance policy Ms. Garcia works with you and what's ' affordable for your needs. I am truly bless o have a person who care about the customer NEEDS Thank You Ms Garcia

Low premiums, but actually get in an accident and have to use your insurance, you will have to…read moresubmit pictures yourself, and be told constantly that they have to look through "evidence and someone will get back with you you can only get your car fixed at a shop they work with which isn't a good mechanic shop that u can actually wait to get your vehicle fixed their shops are more of an "alley mechanic " shops, but you get what you pay for right. It took be 2 months to get my vehicle fixed I had to call around to get parts for my car and mind u the accident wasn't my fault I came out to my car hit.

I have been with Lakeview insurance Agency for more than 20 years and the experience has been…read morefantastic. Linda Richard's provides excellent customer service!

i have had good communication with my agent, Sandra Mangana, in terms of selecting the right level…read moreof coverage and obtaining competitive bids on auto, homeowners and umbrella coverage.

I had a great experience with this agency. After getting poor service from another company, I…read moredecided to go back to State Farm and this agency had good reviews on Yelp. I worked with Jonatan, and I couldn't be more pleased. He was very efficient (I bought condo and auto insurance in less than 1 hr), but also personable and pleasant to talk to. Plus I saved almost $1300 on the 2 policies.

These people are happy to take your money, but don't look to them for claims help. Talked to Shane…read moreRoberie today to try and get info about a claim for a flooded basement and he informed me that they don't help with claims at all. You are forced to use their automated claims system that is completely un-navigable because god forbid a billion dollar corporation invest in customer service.

Sent my car to bad repair shop. Caused danger to my family. Lied on phone about claims process.read more

I have been so pleased with this office for my renter's and car insurance needs and have found them…read moreto be pretty competitive. They have several staff members in the office but I like to work with Sandy. I have found Sandy to be very knowledgeable about the insurance offerings and efficient with handling my insurance needs. And there hasn't been a time when Sandy hasn't been able to clearly answer my questions about complicated insurance policies and terms. Highly recommend this office.

A lawyer who represented my son in a traffic "situation" recommended Higgins Insurance when I…read morecouldn't get decent auto insurance elsewhere. I've been forever grateful. Higgins Insurance is a family-owned business and these guys are not only nice, they really know their stuff. I've been insuring my car, my daughter's car, and my son's car there for a couple of years now - and, have recommended Higgins to lots of people I know. Whether your driving record is spotless or an "issue", they'll find you a policy that works for you and that you can afford. They have payment plans which are wonderful for those of us who can't afford to cough up a large sum at one time. Can't say enough good stuff about this business.

From the owner: Saving Illinois residents money on their Auto Insurance, Car Insurance, SR22 Proof of financial…read moreresponsibility Insurance, Motorcycle Insurance and Commercial Vehicle Insurance Since 1990.