What happened to this bank? Used to be one of the best branches years ago to visit. Always lots of…read moretellers and you were in and out within minutes. Went in for a wire transfer and they said that I need to make an appointment to see a specialist. While people were walking in and seeing one on the spot. So since I didn't have one I made one for the next day. Then I come back to withdraw some money and only 1 teller while two others are chatting in the lobby area. It went from just three customers to 6 and then they finally come to help. We had to wait a while because the clients in front of us had business accounts and were making large deposits. No business teller either. I never see them open anymore. I doubt it will get any better. The Bonita Branch is much worse.

Slow just one cashier at the moment with 8 people on the line asked before making a line about the…read morecheck that I'm bringing to see if I will have issues to cash and said no, after waiting in line for my turn for 29 minutos the cashier tells he cannot cash that check because of the amount, when back to the persons that told ke won't be a problem and said go back i will authorize and after a few other minutes again said sorry we are not able to because of the amount, people are not prepared for this positions bad customer service really bad.

Chase bank is an awesome bank the client advisor are so helpful and genuinely care about your…read morefinancial future . Make sure you open a new account won't be disappointed. Branch manager at this location is a cool guy very helpful

This used to be a great location. Something has happened over the last three or four years. There's…read morea branch manager there that is so unfriendly and speaks to customers in a very condescending way. The whole vibe has changed since he's gotten there. I've decided to change locations because of the disrespect. All the other employees I've dealt with are outstanding though. Oh well, there is always one person who thinks he's better than the rest.

11am: Two tellers and a long line. 1pm: Two tellers and…read more Long line 2:30: Three tellers. Line gets long. One them leaves. So two tellers again. Nightmare every time.

I believe that the employees of this Bank are very lazy. They should build a big wall with curtains…read moreso that can hide behind it when a customer comes in. The main culprit is one of their employees her name is Alejandra. She said she would do things which she never did. Real lazy.

Was trying to withdrawal money from both chase account and credit union inside the ATM outside…read morechase charges you a 3.50 fee inside it's free. The teller that assisted me was using my ID to withdrawal money and after she wasn't able to complete the transaction she didn't want to try again because she stated it would flag my ID. I've never had issues before so I'm not sure what the problem was. I have used other chase banks and they simply ask me for both cards. It was just an inconvenience for me to have to drive to another chase that was able to assist me. Other than that parking lot is small. Two atm's outside the one closest to the street smells like urine. There was no wait with plenty of tellers.

This location needs to update their hours on yelp. Came on a Saturday after looking on yelp to see…read morewhat time this location closes, online says 4pm. When we got here it says they close on Saturday at 2pm. Very big inconvenience.

Terrible service and staff. They need to add more people to help the costumers. Many times this…read morehappens here

Long wait lines every visit, rude staff, disappointing branch compared to the other ones. Please…read morehelp fix this terrible issue.

I love that Banc of Ca feels like a small bank - I can go in and they recognize me and have always…read morebeen so willing to help out and resolve any issues that may come up. They might be a small branch but they have a wealth of resources that they can tap into. I highly recommend trying them out and get away from those large, corporate impersonal banks!

I am beyond satisfied over the incredible professionalism and convenience of BANC OF CALIFORNIA…read more.. The best part is my father Marco Palumbo was one of the founders of the Bank of Coronado decades ago and I have had an account since I was a teenager. I am now going to be 73 years old... Coronado is where it all began, and The staff at Coronado are like family, especially Norma, who has been overseen my account since I was younger, even until this day... I live in Chula Vista and the branch on Broadway has taken care of me, especially with Elizabeth who has been there... So I have two homes as far as being taken care of with every detail from accounts to getting help with my checking account but most of all any dilemma or questions have I get personal care... Coronado location Banc of California again is my first home and BANC OF CALIFORNIA in Chula Vista as well. Has the best staff very personable and very responsible... I give 100 thumbs up for this Banc OF CALIFORNIA and the security hand reputation it has. I encourage whoever is banking at another bank should transfer over to BANC OF CALIFORNIA... Thank you for keeping the unplaceable staff that is in place in Chula Vista and Coronado... All excellent to say the least... Thank you!

This location is in a pretty good sized shopping center just across the street from Southwestern…read moreCollege in Chula Vista and they are located just around the corner from Ralph's grocery store and across from Habit Burger and Grill. The shopping center does get busy but there is quite a bit of parking. I recently lost my debit card and needed a replacement. I drove to this location, requested a new debit card at the counter, and was out the door with my new debit card in around 15 minutes. Everyone was very kind and I will definitely be returning if the need arises.

Great customer service. Always busy. But security guard is very unfriendly but hey it's not about…read morehim but about how the service was excellent. Just the hours could be open longer. Left one star cause the closed the door on a customer that arrived 2min after closing hours. While the line inside still had 7 or more people in front of me....

A very special mention and appreciation to one of your tellers named ANNA - at the Mission Fed…read moreBranch in H St. Chula Vista. She is such a pleasure to customers , a great welcoming smile , so knowledgeable and happy to work with.. She is a great asset to the bank! My friends & I look forward to see her.

Susie Ybarra was outstanding! helped me solve fraudulent activity, clearly and professionally dealt…read morewith my problems from top to bottom! I will only come to this branch because of the endless customer service they provide.

A brilliant staff, very patient with me, very helpful. Cal…read moreCoast is a great place for banking... and no I haven't been paid. Fully recommend their services. Good friendly staff and good friends.

Isn't it interesting when a company gets caught giving customers the runaround?…read more The last 24 hours have been a huge commercial for Bank of America. Really any other banking service in San Diego County and maybe the world. My account was overdrawn. There was a block placed on it by Cal Coast. Money was deposited into the account by someone else, the balance was no longer negative. Of course, the block was still on there. So, I see that there is money in the account. I get in my car at night, near empty tank, to get some gas. My card does not work. I figured it must be blocked. Despite it being nighttime, I still called the number on the card to see if I could get the block taken off - no luck. I wasn't surprised. Luckily, I made it back home. This morning the first thing I did was call the number on my debit card. I ended up talking to "Mayra" - I guess I caught her on a bad day. She has an attitude with me the moment I start talking. So, she ask to verify me by text message, and it works. She begins to ask me those "four questions." I don't remember any of them exactly. Even the question about my occupation when I opened the account was difficult for me to remember, because I worked two different jobs that year. The fourth question was really confusing, Mayra asked me, "institution used to make the deposits." I had no idea. I listed every bank and credit union in the county - I could not get the answer right. So, then Mayra says that due to me missing so many questions, and because she heard me ask my mom what "institution for deposits" meant - she is giving me a "referral to the branch." I couldn't believe it. I hung up the phone. I thought about those questions, and then I called back. This time I first talked to a different employee on the phone - a guy. He asked me for the text message verification and I passed again. We start talking, and the guy says he has to ask his manager - Mayra. So, we go back and forth for a while. He won't budge. So, I hang up and go to the Otay branch around 11:30am. I was lucky enough to get a ride from my mom. I walk inside the branch. I gave the employee my driver's license. It was on the table, she never asked for it. We talk, and the two things most important to me were getting the block off, and getting the answers to those "four questions." I get the answers - the hilarious thing is "we use a different set of questions." I remember every answer, the "institution used for deposits" - your guess is as good as mine. I will find out eventually, but Cal Coast only promotes people who have no communication skills. I get told everything should work. A second employee came over to me and introduced herself and gave me her card. I walked out of the branch. As I am sitting in the car, my mom asked, "Are you sure your card works - go to the ATM and pull out some cash." I do as my mom suggested - my card still doesn't work. Same message on the receipt. I was so embarrassed for my mom that I was like, "Just take me home, I'll be fine." Ultimate runaround - I get back home, my mom was nice enough to give me a few bucks for gas - I immediately call the number on my debit card. I get some guy - he listens to my issue and sends me to his manager. The manager was a guy named, "Armando." I talked to Detective Armando and Detective Armando says - "there is a note that says referral to branch, we're going to follow that." I was so disgusted that I wasn't even upset - because I felt like I was dealing with children. I said, "I will go back to the Otay branch again - but I want you to be on the line." Also, I asked Armando, "Can you send an email to the second employee who gave me her email address? So that we can get on the same page?" Finally, Armando did something useful and suggested that he call the Otay branch. Armando calls. He asked me to wait on hold. I did - but I also asked Armando why he insisted on talking over me during our initial conversation, he apologized and said that was something others had noticed also. So, finally second employee talks to me on the phone - and tells me that the block on my debit card should finally be off. It was - only after I went through this debacle. If we have to send a selfie and a picture of our driver's license to buy Bitcoin - then why doesn't Cal Coast offer verification by phone? Because Cal Coast is - Cal Coast.

Beware of Bill Pay! No disclaimer regarding how fast or slow your bill will be paid by SDCCU. They…read moreuse a third party service. This party determines if the payment will be sent electronically or by mail. Agent stated they have no control over mailed checks (payments) delivered by USPS. So...ooops, your mailed check is late and you get charged with a fee and interest plus this impacts your credit rating. SDCCU states that the bank (SDCCU) will contact the payee to make it right. Up to the customer to follow up with removal of the fee and interest. Do you have time for all of this? Bank of America sends payment electronically. SDCCU is still in the dark ages.

Wendy Flores in the Otay Lakes branch is the BEST! I am a long time customer with SDCCU and Wendy…read moregave me the best experience this past Saturday. My partner and I were looking to open a couple new accounts and Wendy made the process so smooth. She talked us through our best options and went above and beyond to make sure we were all set up.