Mike B was true to his word, and gave me a free oil change because my wait was so long last time…read more I cashed in that free oil change and everything went well. I will be a return customer.

Switch dealers entirely because of the service department. Overall poor experiences whenever we…read moretook our truck here. The person that would check us in always seemed so bothered that we were bringing out vehicle in for service and wasn't willing to answer any questions. Oil changes would take 4 to 5 hours and if you came in for anything else, you might as well prepare to take a courtesy shuttle.

I've driven Cadillacs for more than 50 years and have always loved everything about them. The…read moreprevious Cadillac I brought was a 2004 DTS and have been very pleased with it. Yes I still have it. I had my DTS serviced at Prestige a few times and the service I received was above and beyond excellent so, the day I decided I wanted a new Cadillac, was the day I went back to Prestige Cadillac. I went in and picked out the caddy I wanted (XTS-4 Platinum Series). I love to say, Prestige is definitely a full service dealership. Once I made my selection, they took it from there. I received a call within 24 hours to come get my car. WOW. I was very satisfied with the treatment I received from every department at prestige and representatives that managed those departments. Mr. Flakes was my representative and he was and still is my go to person at Prestige. They did not just sell me a car and forget about me, they sold me a Cadillac and Anything and everything I want for my caddy I let Mr. Flakes know and he takes it from there. I do not have to get in long lines or wait days to get anything done Mr. Flakes makes it happen now. Mr. Flakes and my caddy are joined by the hip. For example, I did not want to read my manual so I stopped by the dealership one day and asked Mr. Flakes to show me how to auto start my car and he did. Now, as busy as these folks are, something as trivial as auto start, he took time to show me and was happy to help. Cadillac's are and always have been my choice of cars and at Prestige they represent Cadillacs in the highest level as I know Cadillacs are. They just didn't sell me a car they put me in a Cadillac. Thanks to all of you - Job well done. GO SEE MR. FLAKES Completely Satisfied customer 5 STAR All the way - Deborah

Dear Management at Prestige,…read more I am writing to express my disappointment regarding a recent service experience at your dealership. I have been a loyal customer for six years, having purchased my vehicle brand new from you. I have always ensured my car is well-maintained at your facility, and it currently has less than 60,000 miles. I recently encountered several frustrations regarding a repair for my SD card reader. First, I was told the latest I could drop off my vehicle was 2:15 PM. I took time off work to meet this deadline, only to find out upon arrival that a later drop-off would have been possible. Additionally, I was informed that loaner vehicles are not available. Regarding the repair itself, I was quoted $500 to fix the SD card reader, which your team previously worked on in 2023. I was told that the issue was simply a loose wire in the console. Given that I have consistently supported your local business and that this component was previously serviced by your team, I am disappointed that the dealership is not standing by the quality of its prior work. While I would prefer to continue supporting a local business located less than a mile from my home, these inconsistencies have led me to look for a new dealership for my future needs. I do, however, want to mention that Kelly was very professional and helpful throughout this process. I hope you will take this feedback into consideration to improve the experience for your long-term customers. Best regards, Faith Blythe - Burdine

This place is full of the most incompetent and selfish people in the world. I ordered a car through…read morethem and it took 5 months to arrive, then 2 hours before closing they decided to walk away because they couldn't extract enough profit from me. After they refused to sell me the car they started harassing me with phone calls emails and letters nonstop. I have been repeatedly asking them to stop and they continue to badger me by trying to sell me a car again. Go to literally any other Toyota dealership and everybody is so helpful. This is a horrible place to be.

Just purchased a 2025 Camry. Samantha Steed and the team were fast, friendly, incredibly helpful…read moreand down to earth. I came in with what I wanted, was able to have real discussions about how car dealers work these days, asked uncomfortable questions that she handled beautifully and frankly and I ultimately walked away with a car I absolutely love under the amount I was willing to spend. Additionally, the service team is out of this world. For five years, I have traveled from West Bloomfield, passing at least two other dealerships on my way, just for service from the Golling Toyota team. I often ask staff members how they like their jobs. It's important to me that I spend my money with companies that treat their employees fairly and well. Every staff member I've met with has shared that they feel valued and treated well by the Golling family, and that adds to my reason for the 5-Stars. -Anne Cron

Took my '14 RAM here for a 90k service, seven outstanding recalls, and a whining noise coming from…read morethe rear. Dropped it off on a Wednesday morning for which I had a scheduled appointment. I told the service advisor that I needed it back before Friday the following week. "That shouldn't be a problem." I called two days later for a status update. "Should be ready Monday or Tuesday." Okay. Monday goes by, I call at end of day. "We found the problem with the noise coming from the rear differential. It's going to cost $1200 to fix." Okay fine, I'm trying to make this vehicle last. When will it be done? "Probably tomorrow." I call on Tuesday, "probably tomorrow." I call on Wednesday, "probably tomorrow." I asked why 'probably' and the service advisor got all snippy with me. "One of the new parts we received was bad so we'll have to order another and we don't know if it will get here in time. Plus we found something else wrong." I tell them that I absolutely need the vehicle by end of day Thursday. Thursday goes by. I try calling at the end of the day AND THEIR PHONE LINES ARE DOWN. Now I'm at the rental car place because I absolutely need a vehicle for Friday to take my dog to the neurologist 30 miles away. I try calling one last time and they FINALLY answered. "Oh yeah, we just finished and tried calling you." (When your phone lines are down?) Then I walked .6 miles from the rental car place to the dealership to pick up my vehicle. What was initially quoted: $425 for 90k service, $1200 for differential repair, plus "a little more" for the extra bad part that they found. Total so far: $1625, plus "a little more." "Your total today will be $3360." WHAT THE ACTUAL FUCK? That's more than DOUBLE the original estimate. I know that some service places will upcharge, but this is beyond unacceptable. Seriously, fuck this place. Do not give them your business. I've been driving for 24 years and have never experienced anything like it. If I weren't able to scrape together just enough money, I'd still be without the vehicle. Look at my attached photo. This shows the quality of their "craftsmanSHIT." My nine year old nephew could have done a better job. I can only wonder what it looks like on the inside. Again, fuck this place. I've never felt so brushed aside and RIPPED OFF by any business anywhere in my 40 years of existence. Go somewhere else. Anywhere else.

Been here a few times to get my company lease serviced (the company pays for the services needed)…read more I asked them to check my side rocker clip as it was unclipped. They told me they needed to know who did it and when it happened (I don't know this I noticed it one day while drying my car). Anyways they changed my oil and then never reset my oil life. Last time I came the weather had started to get cooler and my tpms light was on so I asked them to check it and put air in my tires. I picked up my car and the tires had been rotated but they never added air in them. Now I have to go somewhere else for the air. The women have always been kind and helpful.

DO NOT GET A CAR HERE!!!! The owner told me there was nothing wrong with the car I was going to…read morepurchase. Had my mechanic look at it and was told there was over 1200$ in repairs needed. The owner got mad because I got it looked at. Do not trust this place.

They are so friendly and very professional. We went to a few dealership and this one was the one we…read moredecided to by our 2013 Chevy Equinox from. The way we where treat from the time we pulled up to the time we drove our new vehicle off the lot we where treat with respect and care. Go down and see the team and see what I am talking about.

Worked with Teresa on buying a used truck. She's has been an amazing help even after getting the…read moretruck. Had an issue with the truck and the loan which was solved very quickly and effectively! If you're going to buy used talk to Teresa!

My review of Crest Ford and my buying experience one month into ownership…read more On November 14th, I purchased a certified pre-owned 2019 Ram 1500 with 55,168 miles, which was advertised as being covered by their Ford Blue Advantage 3 month/4,000 mile warranty. The truck was priced reasonably, and at first the buying process seemed straightforward. I genuinely felt like I was in good hands- unfortunately, that turned out not to be the case. Here's why: 1) They refused to negotiate on price at all, not even slightly, but I still decided to move forward. When submitting my credit application, I clearly told Lee Samaha over the phone not to run my credit more than once and only with a bank they were confident would give me a solid rate. Despite this, they ran my credit three separate times, resulting in three hard inquiries on my credit report. My request was COMPLETELY ignored. Had I known this would happen, I would've gone straight to my credit union and handled financing myself. 2) The finance manager, Tim Rotarius, initially told me the interest rate the bank approved me for, and I agreed to it. However, when we were signing paperwork, he sneakingly increased the rate by 0.25%. At first I thought it was a mistake- until I saw the final documents reflected the higher rate. I immediately called him out and made him change it back. He tried to brush it off as an "accident," but I wasn't buying it. We ALLLL know dealerships receive kickbacks for marking up interest rates, so it was obvious what was happening. 3) 19!!!!!!! days after purchase, on December 2nd, the truck left me stranded and had to be towed to a Ram dealership. I was without a vehicle for an entire week while they diagnosed the issue. The problem ended up being a bad starter. Despite the starter being a covered component under the CPO warranty, the warranty company has given me the runaround. I had to pay $770 out of pocket, and now I'm being told reimbursement could take up to eight weeks. I hadn't even made my first car payment yet and was already forced to shell out $700 for repairs. Meanwhile, Crest wouldn't negotiate even a dollar off the purchase price- Petty, to say the least. I purchase a newer pre-owned vehicle roughly every two years. Needless to say, I will never return to Crest Ford or any Crest Automotive Group dealership again.

I am working w Gordon at Prime Motorz. Wow..what a great experience. He has a lot of knowledge…read moreabout many types of cars. We ate putting a Porsche deal together and his welcoming non pushy demeanor is so great. I have a?lot of " Porsche " friends here in Seattle so I know a " lot of the right questions to ask". He has most answers at his fingertips...and anything he does not know is answered very quickly! What more can one ask for. I will finish our business very soon. A very reassuring guy which is great when one is buying a car from a couple thousand miles away. If you are in the market for high quality used vehicle..go see him. You won't be disappointed. ​I am quite sure of that.

I live in Nevada and found my dream car here at PRIME MOTORZ.....I have bought a few cars in my…read morelife but never purchased a car without seeing it in person. I emailed asking about the vehicle, and a gentleman by the name of Gordon reached out to me within a few hours. He answered all my questions, sent pictures and really went above and beyond what a lot of sales people do. He was honest about everything, thoughtful, and very helpful. The main thing was TRUST, I trusted him..... once they shipped the vehicle and I received it I was so happy with my purchase. It exceeded my expectations! Thank you so much again for everything Prime Motorz you really set the standard.

todd was excellant in customer service and the transportation to and from the dealership w Levi was…read moreefficient and enjoyable. thank you for taking great care of my jeep and for being honest.

If there was a zero, I would use that! I go here out of…read moreconvenience because it's 1 mile from my house, but it is the absolute worst service you will ever get from a Honda dealership. They have a constant turnover in their service department. They lack communication and the wait times are just ridiculous with nobody even checking in on you. And make note if you have any service that needs to be done and parts need to be ordered-You have to pre-pay for it.-the most ridiculous thing ever. This was the last straw for me. I now will drive 15 miles out of my way to have my vehicle serviced. Take your money elsewhere