I had reserved a standard size SUV, which, according to their website, is a Chevy equinox or similar. Instead, I was put into a compact SUV and then lied to about it. The agent insists this Mazda is a std size. Then, when bill comes out less than expected, he acts surprised. So we go home and research. Nope. This Mazda is, in fact, compact SUV. I reserved std because I need bigger than what I own. So we call. Oh, well let me see what I can do. I'll call you back in an hour. I call them back in two. Oh, that fell through. Let me try this. I'll call you back in an hour. After waiting again and losing precious drive time, we called back. Because apparently they can't be bothered to call us, despite what they say. So now we've lost over 3-1/2 hours. So I called the location they were supposedly dealing with trying to find us what they should've had for us all along. This other location says most of the std size SUVs got recalled last week. What?!? Notify people with reservations instead of lie to them when they come to pick them up? But that would be thousands of notifications! You expect us to do that? So of course I said yes and got nowhere. Now we're looking at getting on the road and calling enterprise customer service to find us a larger SUV at a location on our route. So we left behind some of the things I reserved an SUV specifically to be able to take as well as because my mother and I are disabled and would like to be able to move when we reach our destination. So we finally get on the road much unsatisfied but with customer service "helping" us. Well, by this point most locations are closing for the night. Customer service sends a message or reservation or whatever to an airport location ahead of us which has a Chevy equinox. They were to have it ready at noon today for us to pick up. So we alter our schedule again, show up, wait our turn only to be told they have nothing for us. This is a circus!!!!! I have no intention of ever renting another vehicle from them again and plan to file a copy of this review with the BBB. read more

Easy three or more though exchanging out a car took days of unnecessary running around, even with an invitation and confirmation from Enterprise. You don't want to know what I went through in Michigan to swap out a car a few months ago, you don't. It's just how it is since Covid. Was the same after 911. Used to be all you'd have to do is drop by any branch and whamo-shazamo presto; done. ...but forget it now. You'd better get what you want when you pick up your car and hope nothing goes wrong. I live out a suitcase with work and am almost always in an Enterprise rent-a-car so much so I don't even know why I even own a car. While it's easy to complain and leave bad reviews, I don't like to do it which is why I'm leaving this positive one after all the many, many, many bad Enterprise experiences I've been having in 2020. These kids here seemed to really try to help me but even with corporate Enterprise behind me they really couldn't largely due to the small location and everything Covid else. ...but they did, eventually. I just kept dropping by two or three times a day for several days until eventually things worked out. Even drove all the way to Eau Claire on their recommendation things would work out but nothin'. At least that was a fun road trip. One of the buggers said they'd call me when something came in for me because I NEED something AWD so's I don't ice skate my rental all around the state but he never did. I had to do everything myself which was keep trying over and over and over again like I was salesperson of the year. And man, it gets old and expensive tanking up the rental every time I false start the exchange. In the end, was either my persistence or was probably my persistence that got the exchange done. Goddamed Goddamed!! read more

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The service was great. The cars were clean. I had to make a few last minute changes and the were very flexible