Everything was good just they need have the cars for customers that customers paid because if…read moreyou getting something smaller and you paid for something bigger that's not right then long lines only had 2 people working but overall was great experience

We rented a Ford Mustang from Alamo in Puerto Rico through Expedia as part of our vacation package…read more The vehicle was not even clean when we picked it up. To make matters worse, throughout our week-long rental we found cockroaches inside the car every day. Driving a vehicle in that condition was extremely unpleasant and completely unacceptable. When we returned the vehicle, the staff apologized for the condition of the car. They explained that they could not process the refund through Expedia, so they told us a refund check would be mailed to our address instead. Unfortunately, despite their apology and promise, we never received the refund and never heard back from Alamo, even after following up. This was a very disappointing experience. Receiving a dirty vehicle with a cockroach infestation, followed by a promised refund that was never provided, reflects very poor customer service. Based on our experience, I would not recommend this Alamo location.

Pretty happy I went with this rental car company - it was less expensive than your big brands like…read moreAvis, Budget, Sixt, and others, while the service was equally good or even better. They run a shuttle from the airport to their rental car facility and back - for free. Pick up and drop off literally took under 5 minutes, and everyone was super nice. The car itself was clean and well-maintained, no issues at all after a week. I would rent here again.

Rented a car for two days. Wanted to extend it 2 hours , they wanted 130.00 dollars for two extra…read morehours on a Wednesday!!! The staff was rude and the manager was awful!!! DO NOT RECCOMEND

The check in process was great. Was able to skip the counter and go straight to the parking deck…read morewhere the car was located. The representative showed us to our vehicle and we were off in less than 2 minutes. It was super easy to return the vehicle too.

We've been renting vehicles from National for all of our trips for quite a while and this location…read moredid not disappoint! Obtaining the rental vehicle was easy peasy and located conveniently with direct signage so we were not lost. The only recommendation that I would make is that the vehicles could use additional exterior cleaning.

It's a small kiosk at the airport for a car rental for $100+/day for a few days. It's been hard…read moregetting a rental this past weekend. A staff member at National took our information for Alamo as well. Jesus waited on us today. Primary driver has to provide their credit card info for the car rental. We are renting a mid-size car. An upgrade with $30 for a SUV or Jeep Wrangler. They will let you pre-pay gas is $47. Gas is about $0.80/liter. $308 for 3 days, a tad expensive for 3 days. They will give us 10% off at the end our drive. Not bad. Rentals are all located on the 2nd floor. Staff on the parking level will tell us what our car will be. Easy to grab and go here. Pick a car in your segment and go. Either a newer Hyundai Elantra or a Kia Forte. Some visible scratches on the hood, back and the right side. It's a bit beat up, but mostly superficial. Not bad so far. Prices are higher than expected or normal for rental. Car is mid-size, low level and not too peppy, but it at least gets us around.

Horrible experience, but with a short staff I can't be picky…read more The shuttle takes 45 minutes to pick you up at the airport the wait time was two and half hours to get a rental. Hopefully dropping off isn't as bad.

This was completely a terrible experience! Unprofessional sales rep & High pressure to take the…read moreinsurance from them. Despite the fact that we have a comprehensive umbrella policy, in addition to an American Express platinum card that would absolutely provide rental insurance. I never have been asked for a copy of my private Insurance policy. Whatever you do do not rent from this company!! While I was waiting I did research and others experience worse!!! Read about it!! I dealt with Avis at the Sonesta San Juan and they were incredibly professional!! I paid quadruple because it was last minute at Avis. I did so happily in Oder to deal with honest & decent people. Do not rent from popular auto !!

I paid in full through Priceline, then was charged a booking fee with the rental company when I got…read morethere. No matter how much I explained that I paid in full already, she was adamant that I was responsible to pay an additional booking fee. I'm now trying to get that refunded through Priceline. I had rental car coverage with no deductible through my credit card company but they refused to use it and made my car insurance my primary for the rental. Then took a $1000 deposit because that's my insurance deductible. I had both policies printed out and they still refused to take my credit card coverage. The front desk staff was rude with no customer skills at all. I waited about 45 minutes at check in and check out though there was only one person in front of me both times. At check in, someone came in and went around me and staff took care of him before me. The car was clean until I leaned the seat back and discovered some disgusting I don't even know what. I should have listened to the feedback on the Puerto Rico Facebook groups about this company and booked elsewhere. This was literally the only bad thing about my entire trip but the stress sucked. The only good thing about this company is the airport shuttle. Super friendly service both ways and quick pick ups.

Worst company EVER DONT WASTE YOUR TIME! They charge the…read moredeductible of what u have on ur car anywhere from $500-$1000 so they hold that PLUS the cost of the car! They charge by the day but don't give u the full day! They wanted us to return our car at 1am the day before even though we should've had until 12:01 am the next day! Not got to mention they processed my husband the entire way through as the wrong person ! And yes he has his ID! Rent from real company where they hold $250 and all fees and in black and white ! This company there is a fee for everything! I think they may have even tried to take my husbands DNA! Don't waste ur time cheaper IS NOT always better!!!

We needed to leave our car at the mechanics but didnt want to be strranded so we called Lugo car…read morerental. They picked us up and took us to their office where we were able to rent a car and continue on until our car was ready to be picked up the next day. The service was friendly and professional and the price was right .Thank you to Felix at Lugo car rental.

This has been my rental car place for a couple of years already. Excellent service from beginning…read moreto end every time I use their services. They are very professional and very nice people. You will not regret it.

I had a great experience with this car rental company. The booking process was straightforward, the…read morestaff was friendly, and the vehicle was clean and in excellent condition. Pick‑up and drop‑off were quick, with no unexpected fees. I appreciated the clear communication and smooth service throughout my rental. I would definitely use them again.

I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

Average experience - savings erased by fees and logistics…read more My experience with Sixt was mixed. On the positive side, the employees were friendly and helpful, and the car itself was mechanically fine and adequate for the trip. However, there were several issues that significantly impacted the overall experience. The rental location required a shuttle outside the airport, which added inconvenience. The car was returned to me dirty (dirt, sand, damp smells) and already had noticeable bumps and scratches, which didn't inspire confidence at pickup. I paid $30 to get it cleaned internally, at my cost. Pricing transparency was also a concern. While the base rental looked competitive at booking, several additional costs were not clearly communicated upfront. I paid $67 to drop the car off at the airport, which ended up being my only viable option due to an early flight (their office opens around 6:30 a.m.). Drop-off instructions were provided verbally with no written confirmation, which worked out, but felt informal for a major rental company. I was also charged $37 for fuel because the tank was reportedly short by about 1/16, which felt excessive for such a small difference. Regarding tolls: I initially had concerns about a $10 per-toll plus cost of toll charge, but to clarify, I did purchase their unlimited toll pass for $100, so I was not charged per toll. That said, the toll policy overall was not clearly explained during booking. Finally, there was significant pressure to purchase their insurance. Even though I provided proof of insurance and a valid credit card, I was told my personal vehicle insurance might not qualify because my insured car at home was "too old." This felt unnecessarily intimidating. In the end, the perceived ~$200 savings compared to other rental options were largely offset by extra charges, time, and inconvenience. Overall, the experience was average at best. I would likely choose another rental company in the future if you value better infrastructure, easier airport logistics, smoother operations, and clearer upfront pricing.

I have rented from Sixt before, but this was my first experience renting from the Puerto Rico…read morelocation. Unfortunately, it was also my last. According to the Sixt website, I believed the location was at the San Juan Airport. However, I later discovered that the rental location is actually about nine minutes away from the airport without traffic. When I arrived for my reservation, there were two counter attendants assisting two customers. I even observed one customer leave visibly upset and swearing under his breath, which should have been my first warning. One of the attendants, who was with another customer, did not greet me or offer a smile. She simply asked whether I was picking up or returning a vehicle. I explained that I was there to pick up a reservation. She asked for my name, wrote it down on a pad, and told me that I had three customers ahead of me. I asked, politely, "Oh, isn't my car ready so that I can just pick it up and go?" Her response was, "You have to wait because there is a process." I then politely asked her not to be rude because I was simply asking a question. She responded, "I am not being rude. You just need to wait." I sat down, and when my sister walked in, she noticed that something was wrong and asked what happened. While I was explaining the situation to her, the same attendant yelled from across the counter, while still assisting another customer, "I am not being rude, but if you are not happy, I can cancel your reservation." I told her that I did not want to cancel my reservation. She then responded, "Well, I just did." I was completely shocked. When I asked why she canceled my reservation after I specifically told her I did not want it canceled, she replied, "Because it was my decision to cancel it." In my 62 years of life, I have never experienced such disrespect from someone who was supposed to be providing customer service. At no point did I yell, curse, threaten her, or behave disrespectfully toward her. I was simply asking a reasonable question about my reservation. What made the situation even more unprofessional was that she was behaving this way while another customer was standing at her counter. Instead of focusing on assisting that customer, she was yelling across the room at me. I calmly left the location and asked another employee if they could arrange for the Sixt shuttle to take me back to the airport. Fortunately, I was able to rent a vehicle from Avis instead. This experience completely changed my opinion of Sixt. Unfortunately, because of the way I was treated at this location, I will never consider renting from Sixt again--not in Puerto Rico and not anywhere else. Customer service matters. Respect matters. Professionalism matters. I hope Sixt takes this complaint seriously and provides additional training to ensure that other customers are not treated this way. Based on my experience, I strongly recommend considering another rental company.