Everything was good just they need have the cars for customers that customers paid because if…read moreyou getting something smaller and you paid for something bigger that's not right then long lines only had 2 people working but overall was great experience

Way too pricey they don't charge you many fees but they make up for it in the price of the vehicle…read more Atleast with the other rentals you get some of your money back.

Good experience, Good service employees are very helpful. I will Rent again at Charlie Auto.read more

This place is terrible. They take forever to get you a car that you already had reserved. Took over…read more2 hours. Would not recommend or give them my business ever again

The check in process was great. Was able to skip the counter and go straight to the parking deck…read morewhere the car was located. The representative showed us to our vehicle and we were off in less than 2 minutes. It was super easy to return the vehicle too.

We've been renting vehicles from National for all of our trips for quite a while and this location…read moredid not disappoint! Obtaining the rental vehicle was easy peasy and located conveniently with direct signage so we were not lost. The only recommendation that I would make is that the vehicles could use additional exterior cleaning.

It's a small kiosk at the airport for a car rental for $100+/day for a few days. It's been hard…read moregetting a rental this past weekend. A staff member at National took our information for Alamo as well. Jesus waited on us today. Primary driver has to provide their credit card info for the car rental. We are renting a mid-size car. An upgrade with $30 for a SUV or Jeep Wrangler. They will let you pre-pay gas is $47. Gas is about $0.80/liter. $308 for 3 days, a tad expensive for 3 days. They will give us 10% off at the end our drive. Not bad. Rentals are all located on the 2nd floor. Staff on the parking level will tell us what our car will be. Easy to grab and go here. Pick a car in your segment and go. Either a newer Hyundai Elantra or a Kia Forte. Some visible scratches on the hood, back and the right side. It's a bit beat up, but mostly superficial. Not bad so far. Prices are higher than expected or normal for rental. Car is mid-size, low level and not too peppy, but it at least gets us around.

Horrible experience, but with a short staff I can't be picky…read more The shuttle takes 45 minutes to pick you up at the airport the wait time was two and half hours to get a rental. Hopefully dropping off isn't as bad.

This was completely a terrible experience! Unprofessional sales rep & High pressure to take the…read moreinsurance from them. Despite the fact that we have a comprehensive umbrella policy, in addition to an American Express platinum card that would absolutely provide rental insurance. I never have been asked for a copy of my private Insurance policy. Whatever you do do not rent from this company!! While I was waiting I did research and others experience worse!!! Read about it!! I dealt with Avis at the Sonesta San Juan and they were incredibly professional!! I paid quadruple because it was last minute at Avis. I did so happily in Oder to deal with honest & decent people. Do not rent from popular auto !!

I paid in full through Priceline, then was charged a booking fee with the rental company when I got…read morethere. No matter how much I explained that I paid in full already, she was adamant that I was responsible to pay an additional booking fee. I'm now trying to get that refunded through Priceline. I had rental car coverage with no deductible through my credit card company but they refused to use it and made my car insurance my primary for the rental. Then took a $1000 deposit because that's my insurance deductible. I had both policies printed out and they still refused to take my credit card coverage. The front desk staff was rude with no customer skills at all. I waited about 45 minutes at check in and check out though there was only one person in front of me both times. At check in, someone came in and went around me and staff took care of him before me. The car was clean until I leaned the seat back and discovered some disgusting I don't even know what. I should have listened to the feedback on the Puerto Rico Facebook groups about this company and booked elsewhere. This was literally the only bad thing about my entire trip but the stress sucked. The only good thing about this company is the airport shuttle. Super friendly service both ways and quick pick ups.

Worst company EVER DONT WASTE YOUR TIME! They charge the…read moredeductible of what u have on ur car anywhere from $500-$1000 so they hold that PLUS the cost of the car! They charge by the day but don't give u the full day! They wanted us to return our car at 1am the day before even though we should've had until 12:01 am the next day! Not got to mention they processed my husband the entire way through as the wrong person ! And yes he has his ID! Rent from real company where they hold $250 and all fees and in black and white ! This company there is a fee for everything! I think they may have even tried to take my husbands DNA! Don't waste ur time cheaper IS NOT always better!!!

We needed to leave our car at the mechanics but didnt want to be strranded so we called Lugo car…read morerental. They picked us up and took us to their office where we were able to rent a car and continue on until our car was ready to be picked up the next day. The service was friendly and professional and the price was right .Thank you to Felix at Lugo car rental.

This has been my rental car place for a couple of years already. Excellent service from beginning…read moreto end every time I use their services. They are very professional and very nice people. You will not regret it.

I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

"Black Tie Car Rental made our Puerto Rico trip so easy. The communication was excellent, the van…read morewas spotless and exactly as described, and curbside pickup and drop‑off at SJU saved us a ton of time. Friendly, professional service from start to finish - I would absolutely rent from them again

STAY FAR AWAY FROM THIS PLACE…read more This was one of the worst rental experiences I have ever had with any company. Upon arriving to pick up my rental, the staff member assisting us, Jonathan, was rude, dismissive, and unprofessional toward both my family and other customers. The vehicle we were given was absolutely unacceptable, completely filthy, with stains on the seats, a terrible odor (a mix of what smelled like feces, dirty mop water, and smoke), and visible damage including dents and missing interior pieces. We immediately complained and requested another vehicle. At first, our concerns were brushed off, and even after Jonathan agreed to provide a different car, we were left waiting outside in the heat for over 30 minutes while he socialized with coworkers, after a long day of travel. During this process, Jonathan also repeatedly implied that we would be responsible for damages to the vehicle, even though we had purchased a collision damage waiver. He specifically stated we would still be responsible for at least a $1,000 deductible, which added unnecessary stress and confusion given the coverage we had already paid for. At that point, we decided we could not safely or reasonably proceed with the rental and left. We were taken back to the airport by shuttle. During the shuttle ride back, the driver shared that issuing vehicles in filthy condition is apparently a recurring issue at this location. He also mentioned that he has recommended a different cleaning method he was familiar with from a previous employer, but that his suggestions have been ignored by management. What makes this experience even worse is that I was still charged an odd, confusing amount by the company--even though I never drove the car off the lot due to its condition. I have had to deal with partial refunds and unclear billing that does not make sense for a rental I never used. For context, I have rented with this same company in other cities, including Los Angeles and Orlando, and those experiences were completely different--professional service and clean, well-maintained vehicles. This location does not reflect that standard at all. Based on my experience, I strongly advise others to avoid this location entirely.

Average experience - savings erased by fees and logistics…read more My experience with Sixt was mixed. On the positive side, the employees were friendly and helpful, and the car itself was mechanically fine and adequate for the trip. However, there were several issues that significantly impacted the overall experience. The rental location required a shuttle outside the airport, which added inconvenience. The car was returned to me dirty (dirt, sand, damp smells) and already had noticeable bumps and scratches, which didn't inspire confidence at pickup. I paid $30 to get it cleaned internally, at my cost. Pricing transparency was also a concern. While the base rental looked competitive at booking, several additional costs were not clearly communicated upfront. I paid $67 to drop the car off at the airport, which ended up being my only viable option due to an early flight (their office opens around 6:30 a.m.). Drop-off instructions were provided verbally with no written confirmation, which worked out, but felt informal for a major rental company. I was also charged $37 for fuel because the tank was reportedly short by about 1/16, which felt excessive for such a small difference. Regarding tolls: I initially had concerns about a $10 per-toll plus cost of toll charge, but to clarify, I did purchase their unlimited toll pass for $100, so I was not charged per toll. That said, the toll policy overall was not clearly explained during booking. Finally, there was significant pressure to purchase their insurance. Even though I provided proof of insurance and a valid credit card, I was told my personal vehicle insurance might not qualify because my insured car at home was "too old." This felt unnecessarily intimidating. In the end, the perceived ~$200 savings compared to other rental options were largely offset by extra charges, time, and inconvenience. Overall, the experience was average at best. I would likely choose another rental company in the future if you value better infrastructure, easier airport logistics, smoother operations, and clearer upfront pricing.