I reviewed horror story reviews in January 2019 on instances where excessive amounts were charged to clients on returning their rental cars with questionable damages. I therefore selected Enterprise at East Midlands airport in the hope their good reputation would insure me against such rip off practice. I was not disappointed. The car was perfect for our needs, and the staff were lovely. Collection was made easy for us with an attentive representative taking the time to explain all the mod cons on the car. Despite a small queue, they were fast in their work. The return was equally painless. The chap took a quick look, ensuring no delay before our flight. The deposit-return operated quickly, and we were highly satisfied. There was an extra feel-good factor, when I discovered one of my children left his phone charger in the car. This was treated as a no-problem-enquiry, cheerfully and pleasantly, and the said charger arrived to our home in Dublin in today's post - with no postal charges applied despite my offer on my credit card record. When a company pays such attention to customer satisfaction, with little financial reward in return, then you know you are in very safe and reputable hands. Take a bow Enterprise East Midlands, I will always select you ahead of the others because you were so professional to us. Thank you. You were brilliant, a model for the cowboys to follow read more