Hertz Car Rental East Midlands Airport, U.K.
I prepaid a rental car for Thursday 1/28 and it was like a page straight out of Trains Planes and Automobiles. 8pm cold,raining, wet and dark all alone in the airport rental lot with no car.
They went home at 5pm because they were not busy. They were completely off hand when I went back the next day after renting an Avis and Enterprise helping me to get going with a few phone calls.
Did I say their posted hours were 7am to 9:30 pm...................!
Oh and did I mention I am a Gold Member read more