Went back and had to return the car and had the pleasure of speaking with Mishka. She was friendly, attentive and got me in and out in less than 8 minutes. I find this location to be a hidden gem and almost don't want to post so that it stays that way. . We had a wonderful experience from rental to return and this will be our new go to location on a go forward. Thank you for making our rental experience great! read more

STAY AWAY!! Incredibly rude and unprofessional. Went to pickup a midsize vehicle, was provided a economy car. When we questioned if we would get a price accommodation, she immediately canceled our reservation. Asked for proof of the cancellation and refused to provide it to us while charging my card. Would recommend anywhere else. STAY AWAY read more

Enterprise Rent-A-Car - Car Rental Near Me - Deerfield Beach, Florida

They used to honor their promise to pick you up and drop you off, by giving you a Lyft or an Uber, but now Enterprise will not do that, so if they don't have someone available to drive you, you're sh_t out of luck. read more

The location at 160 East Hillsboro Blvd, Deerfield Beach, FL 33441 is the WORST location for renting a car.... They give you a great rate on a rental and then when you show up NO car is available. They don't give you a phone call, very discourteous. Then you are asked to be put on a waiting list (2-4 hours). Took a Uber there and then had to take one back home. They seemed very disconcerting and disrespectful of your time. They then, did this to the next 3 customers that followed me, that also had reservations. Truly not respectful of the customer's time. read more

If I could less then 1 I would. Horrible and incompetent staff. Manager was rude and obnoxious. read more

Dealing with an ignorant and rude manager by the name of Mishka was enough for me to exclude Enterprise in any future car rental. I can't believe Enterprise employs this woman because if this is the standard then they are doomed. Having read the reviews it's pretty obvious that Mishka is doing nothing but offending customers on a daily basis, attitude matters nowadays and she's got one the size of Texas. Thank god for Alec who is both personable and competent and he actually cares about the company and wants your experience to be a positive one, give that guy a raise and get rid of the manager! read more

DO NOT RENT FROM THIS COMPANY. This is by far the WORST place to rent a car. After my car accident, I rented from them, only for my rental car to get towed from my own house after a week because they gave me a car with an EXPIRED LICENSE TAG. I had to chase them for over 48 hours to even get my belongings back and another rental car and they DID NOTHING. I ended up having to go to the towing company myself and retrieve my stuff. Meanwhile, I had to rely on Uber for TWO DAYS, and they promised to reimburse me for the Ubers AND the rental fees. Guess what? They only paid for the Ubers. Their customer service? A complete joke. They had me on hold forever and clearly avoided answering my calls because they knew I was rightfully furious. I had to trick them by calling from another number, and of course, they picked up immediately. Their lack of accountability and total disregard for my time and money is beyond infuriating. Save yourself the nightmare DO NOT RENT FROM THIS PATHETIC EXCUSE OF A COMPANY. read more

Enterprise Rent-A-Car - Proof of expired license tag from the towing company - Car Rental Near Me - Deerfield Beach, Florida

They gave car away 10 minutes before my 430pm pick up, got there @4:25 and wanted me travel delray to get one, this is after they called me to ask me if I am on my way, Natasha is cold stone liar, then the mechanic offered me a ride home and she turned her says no you're not doing that so I had to call a Uber to take me back there, so I wrote to my long letter with all the pictures shown by time of arrival what time I was supposed to the time she called to check if I was still coming, and they wrote me back with this generic letter that didn't even state that she was wrong just stating that we take our customer serious and we will let them know not even paying my Uber back or some kind of fee for giving my car away.... read more

The manager, staff and the misleading of trying to help somone in need of a rental in a moment of despair. When the customer just tries to reach out for clarification and the manager dickweed gives me attitude. It gets better When I try to return my rental The hobbit chooses to reply with attitude and I quote" Umm you want to go and fill her up it was given to you with a fulk tank otherwise is $24 extra. Right mind you they already screwed me over by charging an amount that was not supposed to go through. The point is I would much appreciate if the staff was considerate of their clients before approaching towards them with an attitude otherwise I say hire someone better please and thank you. Oh and one last thing the incompetence of their lack of knowledge and not following back with my claim adjuster is absurd these two fools could not figure anything until my claim adjuster put them in their place. Americaaaa yeaaaahhhhh!!! So for my rating in behalf of this awful service no star is given to them. read more

It was almost time to close and because of that the guy running the place there did not want to help me out!

Standing here for a reservation... was dropped off here in an Uber only to be told there's no cars and our reservation is useless. I should have checked the yelp reviews before booking. DO NOT WASTE YOUR TIME HERE read more

The people at the Deerfield location on Hillsboro Blvd are LIARS. I spoke to Briar at 1:16pm yesterday, and he said he'd have a car ready for me at 4:30. When I left work early (because he lied and said the branch closes at 5, when the website says they close at 6), he told me they didn't have ANY vehicle available. When asked if another location had one, he said, "No, because of the hurricane, no branch has any cars right now." I went to the Pompano location, and they had MANY available cars, and I got one through them. Kyle was super cool and helpful. read more

Eric was very nice and easy to work with. The rental process was quick and seamless. I told them what time I would be picking the car up and it was washed, filled, and ready to go! Returned it to the airport without a hitch. Would definitely use them again the next time I'm in town! read more

I accidentally pressed 2 on my survey when it should have been a 5 Danielle helped me super quick and had such a positive attitude. She took her time to help even when it was hard to find a truck on short notice. read more

I rented a convertible to surprise my wife for an anniversary beach trip. Two weeks before the pick up I had my confirmation which specified Ford Mustang or similar. When I got to the counter, I was told all they had was a Toyota Corolla. I spent an hour and a half waiting on some apathetic, completely detached reps who clearly couldn't care less about the situation I was thrown into. "It's very hard to get a convertible and your rate was really low" is what they kept repeating. Which is the point of a RESERVATION I thought. So they were either saying that 1) enterprise flat out lies to get you in the door or 2) they lamented the rate they offered online in retrospect and changed their minds. Next I called the 800 customer service number and spoke to a woman there while I was standing at the counter. This proved an effort in maintaining sanity as this woman was also not interested in what was happening while superficially apologizing multiple times but actually doing nothing. She spoke very little English so that was not helpful. I told her several times that I was standing at the counter at the actual location. At one point she said, please let me know when you get there. I said I have been here, as I have mentioned several times. Then she said she is sending a message to the manager. I said he's right in front of me. Then she asked to talk to him. I gave him the phone, and he became even more confused than I had been, while the woman on the phone still could not figure out what was happening. So the enterprise representative just hung up the phone and gave it back to me. He told me he was still working on it and disappeared. I never heard from him again and walked out after an hour and a half. Pathetic. Unacceptable. I knew customer service was getting bad, but this is communist country bad. It's a shame to see an American company like this behaving like a third world country company. Never enterprise rent a car for me or my family again (and some of my friends with whom I've shared the experience). Added 6/17 in response to enterprise: you have my reservation number. You have all the information. Your response is not sincere and I am not going to spend yet more time emailing you information you already have. There was no attempt to make this right. read more

Booked a car on line, as any car. Called for a pick up and asked for a cute small car. Had to call an hour after pick up time, as I was not picked up. Got to the office only to be shown an 8 passenger SUV,  I could not see over the dash. TOO big. Asked them to call another location to request a small car, which they did begrudgingly. They would NOT drive me to the location, or have the location pick me up. I asked them which location had the small car, and they would not tell me. WORST CUSTOMER SERVICE EVER. NO STARS read more

Rented a car with my sister in law, did not want to get one at the airport and drive in. The men working there were wonderful and helped the two of us get the car and explained everything we needed to know for the rental. Kelly and his co-worker were just wonderful and made this a very pleasant experience for two women! It was very easy to return as well. Thank you workers!! read more

Try your luck with a different company. It took them a month to issue me a refund. I returned the car on 6/26 and received refund on 7/24. **Just don't prepay anything!! Horrible customer service as well. I called numerous times. The only way I got service was by going in person! Because they'd put me on hold or transfer me to an incorrect department. So don't bother calling if you need assistance. Nice representatives at the office, not their fault. Just horrible customer service. Maybe they need more training. Who knows. I just know that this experience has been exhausting. read more

Imagine coming from out of town, trying to rent a car and told you can't, simply because you want to pay instantly with a debit card instead of borrowing on a credit card at 23% interest. Tried renting from Enterprise previously, they tried to force me into an "upgrade" after reassuring me multiple times over several days (they kept calling to "confirm") that my reserved car would be waiting. Today was me picking up that ball they dropped, handing it back to them on a silver platter, only to watch them fumble and drop it again. With so many alternatives, how do they stay in business? Airports? read more

Shittty service. Gave us a broken cap from gas tank on expensive Mercedes Benz car. And are now trying to charge us for no reason from our insurance whether we did it or not. Do not go here or rent from Enterprise in Florida. read more

Enterprise Rent-A-Car - Car Rental Near Me - Deerfield Beach, Florida

My husband and I had to rent a car after a car accident. We were dIrected here by our insurance company. Long story short, we worked through the rental process at the office with Simone, who is an absolute delight. I've no idea if the rest of our experience will be as lovely, but I felt Simone deserved a shout out for being great. read more

Well since this is the closest location to an otherwise very reliable rental car organization I tried them not once but twice more. On one occasion they had no cars and the other they refused to answer the phone to arrange a pickup and when I got there despite at least one open reservation (mine) they closed early. I had to uber there because they wouldn't pick up the phone so then I had to uber to the airport to get a car. With having to return the car at the airport because they are worthless and uber back home to my car. I spent more than it costs to rent the car, to get the car. The only reason they could possibly still be in business has to be that people were in an urgent situation as I was. Contacting anyone does not matter. They really just do not care at all. read more

Worst experience ever... End of story. Asked me to book a flight to reserve a car because we were out of state... read more

5-stars!! I needed a rental car literally in 5 minutes and thought I was never going to find one. My car broke down and I had an out of town trip planned. Enterprise saved the day! Not only were they friendly and professional but they got me out of there in 5 minutes and I was on my way. Without them I would have had to cancel my weekend plans. Thank you! I highly recommend them. read more

Some of the worst customer service I've seen at a rental car facility and they are not taking Covid-19 seriously at all. The solitary attendant left us waiting without explanation, then offered us a just-returned car because the one we reserved wasn't ready. I'll emphasize that the car being offered was *just recently* returned. He said he would give the car a 10-minute clean before handing it over to us. This, when Enterprise is advertising all the deep cleaning protocols they have in place because of Covid-19. Vacuuming a car for 10 minutes while your mask is falling off your face is not a Covid-safe protocol. We canceled our reservation and took our business to another rental car company where we found professionalism and a company taking a pandemic seriously. We will not be doing business with Enterprise again -- especially at this branch. read more

Jasmine was great! Very happy with management and customer care at this location. After initial stress with getting a car, this location made up for it ten fold by accommodating me in every way. Sure we had to run to another nearby location in Pompano to get a car. but in the end they honored my rate and even dealt with another (Miami) location who tried to scam me when a contract adjustment needed to be made. read more

Flexible with the drop off, gave me an upgrade for free; however when dropping off the car the gentleman sent me to another location to get dropped off to my vehicle. I drove 30 minutes through traffic to the location provided only to get there and they do not provide rides to where I needed to go. The staff there gave me attitude when I expressed my frustration to have to drive through traffic again to another location. The next Enterprise I drove to was so busy I had to wait an additional 30 minutes and am still waiting for a ride as I write this. read more

My experience at this Enterprise Rent A Center was phenomenal!!!! They have new management!!! Eric the newest sales agent was beyond friendly, attentive, and so very helpful!!! I was in and out under 15 minutes and I loved his positive energy. He provided me with an upgrade after I didn't get my first choice car and he remembered me when I called to extend for one more day!!!! When I dropped off, he was there again and asked me about my rental. In customer service or in life, it is the little things that matter the most. I'll definitely be going back to this Enterprise to book another car soon! read more

hate this loction everyone need be fired they lie so much nobody help correctly they don't even pick up the phone I been in a car for months try get out of it because it needs be serviced read more

I had the worst experience ever. I left my Iphone 8 plus in the car and after 20 minutes we came back and for our surprise the phone was not there anymore. Surprisingly, the app Life 360 and Find my I phone was showing the phone was offline in that location from 9:35am (time we returned the car)until 2:17 pm (time the person who washed the car left the premises. Very interesting, right?? Even with this fact, anyone in this office believed in us, but decided to protect the one who stole our phone. So, my advice is to FLEE from this location, go to anywhere else. read more

Absolutely terrible service and unavailable cars. Don't waste your time. Choose another company.

This company has SO many bad business practices. First - surprising the customer at point of pickup with an "upgrade" (with additional charges) because they don't have the vehicle you require; failing to process insurance claims in a timely manner; processing credit card charges without authorization or notice to the card holder; and horrible customer service. There are plenty of car rental companies available in this area. Based on my experience with them, I suggest you chose another and steer clear of Deerfield Beach Enterprise. read more

Booked a car for my friends visiting for 20 days. Manager Andy helped us get everything organized, we had a timing issue and he took care of everything to our satisfaction. everything was fast - in and out. Great Experience! read more

This location is absolutely rude. The so called manager PETE raised his voice at me and insulted me repeatedly. Once I asked to speak to his regional manager he hung up. Be careful ealing with a rental car company that has this kind of guy as a manager. read more

0 stars------ Reserved a car and received two confirmations. Went to pick it up before 6 pm. Strange men were loitering around in their parking lot. ANO CAR AVAILABLE and no call to tell me. The manager Shane said he did not have a car for me and was too busy looking for cars since 2 pm to call and notify me. He made it sound like it was my fault and tough luck. I suggested he call call me a Uber and pay for it. He was insulted and said I was wrong to ask him to pay for a Uber!!! Really? I'm alone without a car in a dicy area. Very scary. He said I could come back tomorrow morning at 8 am and he might have a car and asked me to call and remind him. I am a single lady alone without a car. I called enterprise and was told their app did not recognize how many cars they have when booked the same day. I said their app accepted my reservation and sent me two confirmations!! Terrible attitude and customer service. They can not be depended on. Don't take a chance!! read more

I had a wonderful experience with Enterprise in Deerfield Beach, Florida. It was my first time renting a car,ever. I was greeted promptly and was comfortable, right away. Shane James and his team were friendly,helpful,courteous, kind and a pleasure to do business with. Mr. James went above and beyond. I will definitely be back to rent again,when in Florida. I will also recommend Enterprise to my family and friends! read more

Enterprise took the reservation but could not hold the reservation! We were stranded because they did not have a car for us and we are here for 5 days! Do not depend on this location for service. read more

Best service around. 2nd time i used this location and nothing but great service! Andy took great care of me and was very good help. Already booked my next trip with them in july. Thanks guys read more

Awful service! I was supposed to get an early morning pickup, nothing. Tried calling for 90 minutes, no answer. I had to get a ride from a friend before they closed at noon. The car was dirty, gas tank less than half full , garbage in glove box , no windshield washer fluid, front tires almost bald. Only other choice was a car with temporary tag that expired in a few days. Very poor experience, I'll never use them again read more

Made a reservation a month in advance to pick up at this location and return to Fort Lauderdale airport. When I arrived at the reserved time there were no cars available and no estimate of when any would be available. I was somewhere down a long waiting list. Almost 24 hours later, while stranded at a hotel, still no cars and no estimate. Never will consider Enterprise again. No excuse for that. There will be plenty of cars when they have no customers. Finally went to Sixt in Boca. They were wonderful. read more