Billy was amazing at helping me with everything even though there were a few issues I was having…read more This place is clean and professional and very friendly staff! I will be renting from here again in the future.

Amazing Customer Service, The manager there is very friendly…read moreand the staff is excellent, Prices are very competitive & once you start dealing with them you will never rent from anywhere else. Best car rentals in Edmonton.

Bought a van for work, the third vehicle I purchased at driving force. Ken C was excellent with…read morefinding what I needed and had it outfitted promptly. Excellent service!

After spending 3 full days trying to find a rental car for an upcoming vacation to Banff I stumbled…read moreupon Driving Force quite by accident. Their prices are the best anywhere and the customer service was excellent. All the people I dealt with at Driving Force were personable and professional and made the rental process seamless and easy.

I waited in line for thirty minutes to find out they had no cars even though I had a reservation…read more Never coming back.

I had a horrible experience with this location. I rented a car for a few days and picked up late at…read morenight. We did not do a good walk around, but the car looked fine and had not major damage. The next day, I noticed a smal dent on the door (about 1" diameter). I should have called it in, but I rent cars pretty often and have never had an issue with something that minor. When I return the car, they inspected it very, very closely. Almost looking for things to report. They saw the dent and I told them it was there when I got the car. They forced me to file a report and gave me no other option. Since I had a flight, I couldn't stay and argue. Two months later, I get a bill for nearly $400!! In it there is a letter saying they passed on savings to me acting like this would have been more. There is no way ever that reparing a tiny dent would cost that much. They sent along pictures that don't show if it was fixed because there is glare form the sun. For all I know they didn't even fix it. What they did was dishonest and horrible service to their customers. NEVER rent from this company. If you do, you be document every single mark on the car your expect a large bill with charges that don't make sense. I will be filing a formal complaint with the company.

DO NOT RENT FROM HERTZ WEST EDMONTON returned my car in…read morepristine condition only for them to call three days later and say they found a scratch on the door and it was smoked in!!!!! 100% complete scam!!!! ANNAJ PANDHI laughed when I asked for proof he said " I can make proof" this location can not be trusted and Hertz can not be trusted!

Bad experience indeed. They billed my credit card 2 months after the rental date, claiming that…read morethere was a high way tariff's fees. When I asked for a copy/proof of this fee, they did not send one. The company has very poor customer service, especially the billing department where the agents are completely untrained, distracted and unprofessional. My case ended up with having a chargeback through my bank as it was clearly an unauthorized/ possibly fraudulent charge.

Josh is the best! GREAT service! he was hilarious, accommodating, and hard working!…read more!!!!!!!!!!!!!!!!!!!!!

I haven't travelled much for work this year due to pandemic reduction of in-person work, but had to…read moresupervise an installation project in our Calgary office, and hadn't had the tires swapped on my own vehicle. This location seems to be observing the physical distancing and limiting the number of guests inside the office. I arrived and the process was a bit less involved than usual, and my vehicle was equipped with mud + snow tires. Good... because this forecast was a mixed bag. As it turned out it was a necessary item. The vehicle was clean, and a tag promoting the extra cleaning precautions was on the mirror, however, I wiped down the touch surfaces anyway to be doubly safe. The service was great when I called to let them know there was a rock bullseye on the windshield that we didn't see because of the morning frost on the vehicle. Trip was great, tires kept me stuck on the road during an epic storm on the return trip that shut down the other side of the highway due to a jackknifed semi. It's great to show up at an agency that takes their customer service seriously. I have never arrived and had the experience that sent me here - there is *always* an appropriate (or better) vehicle waiting for me.

I had a car rental for two days, booked the most economical for $51…read more Was very impressed with manager Charlie, who worked hard to make sure we were satisfied. Originally I had rented a Chevy spark or equivalent. But prior to booking through Costco, I tried requesting android auto just for the easy navigation and bluetooth integration. When we arrived we were assigned a Toyota Corolla which was better but would not have android auto. Charlie made it possible moving us to a Ford hybrid with leather interior. I was impressed with the hybrid. We had travelled like 800km and I managed to get by with a full tank of gas which was about 60L of gas. That was fantastic. A regular car, you would need 120Lof gas. My only feedback was the car filter and cleanliness of the car. We just felt there were some weird stains. The car filter...the air felt...stagnant and dusty in the cab.

I rented a vehicle a Alamo Edmonton and returned it a week later. Hours later I realized I left my…read moresunglasses in the car. I called customer service and tried repeatedly to telephone the Edmonton Alamo number (no one answered the phone, ever!) I was told by customer service (from somewhere, I know not) they couldn't find the glasses but on my third visit to the site I was told someone from Edmonton would call me. Never happened. Those are expensive prescription sunglasses of use to no one else. And, I know, ABSOLUTELY, they were left in the vehicle. Somehow they have gone missing. An otherwise excellent vehicle rental through Alamo has been tarnished by this experience.

Setup a rental for 4 days, staff was very friendly. Only disappointment was i had reserved a small…read moretruck or comparable suv, upon arrival the employee said he had a full size truck for me. I said i had reserved a small truck and when i confirmed my reservation it said vehicle was available. He said they don't generally have any. The truck they provided was a nice truck however it was equipped with a V8 and the truck i had reserved would of had a 4 cylinder, which affected the amount of fuel i had to pay for . While returning the truck i was asked how i liked my rental, to which i said other then being a bigger vehicle then i reserved it was ok. It would of been nice to of been offered come compensation for being given a larger vehicle. Only other down side was the truck was not equipped with snow tires, being winter, luckily i didnt not have any issues

I rented a Tesla for 7 days, after 3 days the whole dash went blank, so the signal wasn't seen or…read moreheard, and the speed wasn't indicated. I had to return it immediately, and they still charged me for the used days. I asked for a discount for all the hassles and never got back to me.