Billy was amazing at helping me with everything even though there were a few issues I was having…read more This place is clean and professional and very friendly staff! I will be renting from here again in the future.

Amazing Customer Service, The manager there is very friendly…read moreand the staff is excellent, Prices are very competitive & once you start dealing with them you will never rent from anywhere else. Best car rentals in Edmonton.

Bought a van for work, the third vehicle I purchased at driving force. Ken C was excellent with…read morefinding what I needed and had it outfitted promptly. Excellent service!

After spending 3 full days trying to find a rental car for an upcoming vacation to Banff I stumbled…read moreupon Driving Force quite by accident. Their prices are the best anywhere and the customer service was excellent. All the people I dealt with at Driving Force were personable and professional and made the rental process seamless and easy.

Our company just started using National. We have been told to use Avis for years…read more The first time I used them, I found that it's a little confusing when you get to the airport and they just tell you to go pick a car - any car. Wait... really? But I have so many questions!: **Are they all the same price? **Really? Any car? ** Very odd... but kind of cool. Now that I have done a few, I find it really refreshing to pick my car and not be at the mercy of a jaundiced counter person. (not that Avis was really that bad) So far I find the prices very competitive and they have a good selection of cars. I will have to see how it all works out if there is ever any trouble. The last rental I did out of Edmonton, I returned the car during a bit of a snow storm and the car was mildly covered in snow and a bit of mud, the receiving lot guy came right out and stated, we will have to wash the car and if there is damage, we will be adjusting the price. I was taken back a bit by his way of stating that, whoa! I'm sorry but there is no damage! Do you see damage? He says, it's not my job to look for it, but if we find any, we will bill you. So I ran around the car and took multiple shots of every angle with him watching, just incase the guy driving it back to the staging area scrapes it up in the snow on the way and then blames me. I just thought it seemed really odd to be suspect and accused like that. I would likely give 5 stars on this rental, but for this guy and his statement. And it's been a week almost and no mention of any damage... go figure!

Be aware of the inspection process here. I reserved an intermediate SUV and was given a much larger…read morevehicle at midnight with no walkthrough or damage form. I noticed a large dent and chips on the exterior, took timestamped photos, and emailed the branch right away to document everything. When I came back that morning to swap to the size I originally booked, I was discouraged from doing so. When I insisted, they said I'd be charged for the dent. They only backed off after I showed my timestamped photos. I wasn't charged in the end, but only because I had my own proof. Take photos and videos of every angle at pickup. Don't rely on them to document it for you. If something similar happens to you, know that Alberta has consumer protection options available.

DO NOT RENT FROM HERTZ WEST EDMONTON returned my car in…read morepristine condition only for them to call three days later and say they found a scratch on the door and it was smoked in!!!!! 100% complete scam!!!! ANNAJ PANDHI laughed when I asked for proof he said " I can make proof" this location can not be trusted and Hertz can not be trusted!

Bad experience indeed. They billed my credit card 2 months after the rental date, claiming that…read morethere was a high way tariff's fees. When I asked for a copy/proof of this fee, they did not send one. The company has very poor customer service, especially the billing department where the agents are completely untrained, distracted and unprofessional. My case ended up with having a chargeback through my bank as it was clearly an unauthorized/ possibly fraudulent charge.

Josh is the best! GREAT service! he was hilarious, accommodating, and hard working!…read more!!!!!!!!!!!!!!!!!!!!!

I haven't travelled much for work this year due to pandemic reduction of in-person work, but had to…read moresupervise an installation project in our Calgary office, and hadn't had the tires swapped on my own vehicle. This location seems to be observing the physical distancing and limiting the number of guests inside the office. I arrived and the process was a bit less involved than usual, and my vehicle was equipped with mud + snow tires. Good... because this forecast was a mixed bag. As it turned out it was a necessary item. The vehicle was clean, and a tag promoting the extra cleaning precautions was on the mirror, however, I wiped down the touch surfaces anyway to be doubly safe. The service was great when I called to let them know there was a rock bullseye on the windshield that we didn't see because of the morning frost on the vehicle. Trip was great, tires kept me stuck on the road during an epic storm on the return trip that shut down the other side of the highway due to a jackknifed semi. It's great to show up at an agency that takes their customer service seriously. I have never arrived and had the experience that sent me here - there is *always* an appropriate (or better) vehicle waiting for me.

I rented a vehicle a Alamo Edmonton and returned it a week later. Hours later I realized I left my…read moresunglasses in the car. I called customer service and tried repeatedly to telephone the Edmonton Alamo number (no one answered the phone, ever!) I was told by customer service (from somewhere, I know not) they couldn't find the glasses but on my third visit to the site I was told someone from Edmonton would call me. Never happened. Those are expensive prescription sunglasses of use to no one else. And, I know, ABSOLUTELY, they were left in the vehicle. Somehow they have gone missing. An otherwise excellent vehicle rental through Alamo has been tarnished by this experience.

Avoid at all costs. Will try to attribute previous car damages to you. Just read previous reviews…read morethat say similar things. If you're unlucky enough to return your rental here like we were, you might encounter someone like John, who will search your returned car at a microscopic level for "damages". John happened to find an inconspicuous rear bumper dent on our car that was suspiciously 1/2 inch (~1.2 cm) over the 2 inch limit and refused to give us the benefit of the doubt that we hadn't caused the dent (we hadn't). I understand that it's the customer's job to inspect the car prior to accepting it, which we did, but this rental outfit will go out of their way to make you pay for things you likely would've missed. John was even frustrated we returned the car with ice on the front license plate, because he couldn't inspect *it* for damages (it was late November in Edmonton). Though he told us he'd talk to his manager about our 2.5" dent, John instead just told his manager to "pursue the customer." We then heard from the Assistant Branch Manager, Justinea, who did just that...instructed us that we must file a claim with our insurance company. Frustrating. Dishonest. Unwilling to trust the customer at any level. Do NOT do business with this Alamo.

Setup a rental for 4 days, staff was very friendly. Only disappointment was i had reserved a small…read moretruck or comparable suv, upon arrival the employee said he had a full size truck for me. I said i had reserved a small truck and when i confirmed my reservation it said vehicle was available. He said they don't generally have any. The truck they provided was a nice truck however it was equipped with a V8 and the truck i had reserved would of had a 4 cylinder, which affected the amount of fuel i had to pay for . While returning the truck i was asked how i liked my rental, to which i said other then being a bigger vehicle then i reserved it was ok. It would of been nice to of been offered come compensation for being given a larger vehicle. Only other down side was the truck was not equipped with snow tires, being winter, luckily i didnt not have any issues

I have nothing but amazing things to say about the staff at the Enterprise car rentals at the…read moreEdmonton airport. Not only was our rental experience top notch my wife left her wallet in the glove compartment. We got the wallet back and still had a large amount of money and gift cards untouched. Thank you to everyone involved for their honesty. I will only book Enterprise after this experience.