There is no one there when you need a car. I would not even give them a star. I tried calling since they were suppose to be open at 8:00! It's 9:44 no one is here. I am over this place! No one there to answer the phone or to rent you a car!!! I do not recommend this place!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - El Dorado, Arkansas

my whole experience with Enterprise can be summed up like this: no branches in this region has customer service skills whatsoever. Having an appointment doesn't matter. I believe they consider it a guideline rather than a concrete time.... While the customer is led to believe otherwise. Most of my dealings was with the magnolia location although my appointment was with this location. The one thing I can't fault this particular location with is: they moved all their people to the magnolia location which leaves their customers in a lurch. I'm sure that wasn't this branches decision but someone else's. But what I can fault this location with is this: I called all day Friday and have the call logs to back me up, to confirm this appointment with the branch... because that's what everything online says to do (my appointment is/was today) but no one answered and there is no way to leave a message. So guess what "it's transferred to the nearest branch"... I'm assuming magnolia but who knows at this point and they also didn't answer the phone. Of course the customer service person I talked to on the 1800 number pointed this out to turn this whole situation back on me... and my response was I did TRY. But you can't blame me when your company's staff doesn't answer the phone. Having a reservation is usually a measure taken to prevent situations like this... but unfortunately that's not the case at all with Any of the Enterprise branches I have been in contact with today to find out LITERALLY A REASONABLE TIME FRAME OF WHEN I CAN PICK UP MY Rental car. They are blaming short staffing... and I get that. 100%. But customer service is letting the person with the reservation know that there is a delay, it's being understanding.... But oh well, what do I know? I'm just the customer who is still without a car ‍ and Im not even complaining to get an upgrade or a freebie. I just wanted to know when to expect my rental car because I have an appointment set with the shop as well. I have a life outside of this with kids. So having a realistic time frame was important to me. key elements to take from this: this location does not pick up the phone, they have only one person in house today at least and it sounds like most of the time since they are playing "musical" locations instead of chairs, don't expect a reservation to matter to them, and just don't book an appointment- you'll keep it, they will not. Short staff is a problem that I understand. But not having customer service in the service field- that I do not understand. That and not having a way for someone to leave a voicemail... especially is short staffing is the issue ‍ read more