I only rent cars from Enterprise for years and they are exceptional in customer service. Therefore in Florida, the establishment under the leadership of Mr. Mauricio Ortiz, manager, reflects the company impeccable ethical standards in providing best practice skills to promote the upmost quality customer service. In addition, Mr. Ortiz strategically ensure that they provide customers with the best possible experience with Enterprise. His integrity, leadership, distinctive character, and professional principles are what elevates a company standards for quality performances. Furthermore, Mr. Michael was instrumental in executing the polices and guidelines for an enjoyable rental experience. The totality of their personalities characteristics are welcoming for customers to have a pleasant comfortable experience with Enterprise. Finally under the leadership of Mr. Ortiz, teamwork and employees personalities are very friendly and enjoyable throughout the organization. Thanks for a superlative job well done! read more

I am writing to formally file a complaint regarding the unacceptable service my husband and I received from Store #2699. This is not the first issue we have experienced with this location. On two previous occasions, we reserved vehicles only to be informed upon arrival that the vehicle we reserved was not available. Because of those past experiences, my husband took the extra step of calling the store at approximately 2:00 PM on the day of our reservation to confirm that the vehicle was available. We were specifically assured that there were no issues and that the vehicle would be ready for pickup. Despite that assurance, we were contacted approximately two and a half hours later and informed that there were no vehicles available. At that point, it was too late for us to make alternative arrangements. We had already paid for our Airbnb accommodations and made plans based on the reservation that your company confirmed. We then spent valuable time calling multiple rental companies in an attempt to find another vehicle, but none were available. What is most concerning is that this situation appears to be the result of poor communication, poor inventory management, and a lack of consideration for customers' time and money. If no vehicle was available, we should have been notified immediately, especially after specifically calling to verify the reservation. Instead, we were given false assurances and left with no reasonable opportunity to make other arrangements. The situation became even more upsetting when we arrived at the store to seek assistance. Rather than showing empathy or attempting to help resolve the issue, Manager Mauricio treated us with disrespect. While we were trying to understand why our reservation had not been honored, he threatened to call the police on me simply because I remained inside the office seeking answers. At no point did he demonstrate professionalism, customer service, or concern for the hardship this situation created. As a result of your company's failure to provide the reserved vehicle, we have suffered financial losses, wasted time, emotional distress, and the disruption of important personal plans. My husband had organized a birthday trip for me, including lodging arrangements, and because of your location's actions, those plans are now in jeopardy. A reservation should provide customers with confidence and reliability, not uncertainty and frustration. I am requesting that this complaint be escalated to a District Manager, Regional Manager, Human Resources representative, or Corporate Customer Relations department for immediate review. I would also like an explanation regarding why reservations continue to be accepted at this location when vehicles are apparently unavailable, and why customers are not being informed in a timely manner. I believe compensation for the financial losses and inconvenience we experienced should be considered. More importantly, I hope steps are taken to ensure that other customers do not experience the same treatment and lack of service that we did. I expect a prompt response and a thorough investigation into this matter. read more

I received a complimentary rental from Toyota while my car is being repaired at the dealership. Upon arrival, there was a bit of a wait because only one representative was assisting a customer. I stood there for a while before being acknowledged. It would have been helpful if the representative had said, "I'll be with you shortly" to manage expectations during the wait. Eventually, another service attendant assisted returning customers and then asked me if I was returning or picking up, assuring me he would be with me shortly. Once attended to, the transaction proceeded smoothly. Stephanie did an excellent job explaining both the rental car process and the return process. read more

Enterprise Rent-A-Car - Interior - Car Rental Near Me - Margate, Florida

I really don't know how they have a 2 1/2 star rating I had nothing but great experience with them and I spoke to multiple different people so in my opinion, the whole staffing is amazing this particular location customer service outstanding. read more

During the course of a month, I rented twice from this Enterprise location. Each time I visited, the professionalism of all the employees I interacted with was above and beyond. The location seems to be very busy and the employees were pleasant and efficient serving all customers. The prices and the selection of vehicles were as expected. I asked to switch vehicles during my second rental period and they accommodated me The first vehicle I rented was hundreds of miles past due for an oil change, otherwise the 3 vehicles I had were clean and in good condition. A car is a car but the staff made my experience very positive. read more

The car was impressive, though not what I'd really would have chosen. I had the beast for three weeks, making note of the pros & cons. Returned the car yesterday. I had been checked in & out by Stephanie. She was quite attentive. After which I was actually able to speak to the Manager (Mauricio Ortiz). To my surprise, he made the experience well worth the rental, and I've rented many cars in many places. The genuine concern & actions to conduct quality customer service impressed me. The site is busy, but the experience was well worth it. I am Definitely returning HERE for future rentals. read more

Fire ass squad. Above and beyond on Christmas Eve. Pleasant. Easy experience. Brandon is very helpful. He's like a ball of fire running around. Employees were super nice and accommodating. I hope they got a bonus or some form of special pay to be away from their family's to help us on Christmas Eve. Almost didn't go here bc the old reviews. Brandon did inform me they have a whole new crew. Nice people. Would definitely recommend to someone. Also. Watching them interact with other customers they treated them just the same and we're super nice to them. They got me in and out and they even gave me a ride home. Easy experience. read more

​ I rent a vehicle from this place for two days it got stolen I had insurance I told the Margate police they said I couldn't report it stolen it was up to Enterprise to do it so I reported the person who stole it missing the police found found him and the vehicle but could not take the vehicle I told Enterprise to report a stolen and they wouldn't they waited 50 days and charge my car over $3,000 told me I couldn't do nothing about it because they have procedures that is terribly wrong for them to do that now I'm stuck with a $3,000 on my credit card this is wrong so be careful anyone who rents from Enterprise they are real dirty Corporation to do this to customers Be watchful or they will get you. read more

Picked me up took care of my needs. I was happy with the car and my service at the margate branch

First of all got skipped in line with another customer and second of all there's like 5 people doing god knows what and only 1 person helping out customers read more

This location is my go to. The staff is always nice ready to answer all questions. The drop off and pick is always smooth. And the car selection is always amazing. read more

I had a wonderful experience. Thanks to Randall and the team there it was an easy and quick process! I rented a car for a week but ended up only needing it for a day and the return was easy and I got my money back. Thanks everyone! read more

Worst experience I've had at any enterprise location in the world. Please take your business up the street to another location. Staff & management are not well trained on basic customer service & communication. read more

I don't know why I wasted my time with this. This company in a whole is a joke. Constantly got transferred around to ultimately not get a car. Please don't believe what is post as "available" on the app or in 3 party apps. They NEVER have what you want available. The manager is rude. The drivers are a lost cost. Overall terrible communication from this branch and the other ones. read more

I am writing this review about Danilo Vuckovich. Danilo displayed the utmost in customer service as he helped me through the return of my rental car at the Enterprise location at 2699 North State Rd 7 in Margate on February 8, 2024. This young man has customer service etiquette that went well beyond expectations and is rarely seen anymore in this environment. I was totally blown away by his concern, making sure every aspect of my transaction was done perfectly. Danilo was considerate, thorough, confident in his abilities and his product. As a former salesperson myself, I recognize the gift Danilo possesses being kind, smart, efficient, and quite personable. Danilo has a total gift, with a great personality. What an asset to Enterprise he is. Mike Feldman read more

I have posted a prior review of this Enterprise location and left a glowing evaluation. Sadly, I now have to change that assessment. In recent months I have had several more rentals at this location. At best, I have to wait each time for a vehicle to be cleaned. Even if I arrive later then the reservation, it is always a wait for a clean vehicle. Worse, I have, on two occasions, had an issue where the reserved vehicle was not available at all, both rentals intended for a weekend trip. This most recent episode, I received a call 5 minutes prior to my rental and had just arrived in the parking lot. I was advised I may have the vehicle I reserved sometime that day, but not at 9 am as reserved. I was asked what other vehicle I could use, and I replied that the Ford Van out front would work... and then the line disconnected. The folks that work here seem nice and clearly put in a lot of effort. Sadly, when you have plans you need a reliable business to provide what is arranged. I am not getting that from this business and am unlikely to return at this point. read more

Good morning I have been coming to this location for over 5 years. They have had there ups and downs. This Last year with the manger being Igor was a great experience everything was organized and speedy process. Now it is going downhill again. I made a reservation on Wednesday December 7th 2022 then I get a phone call on Friday to confirm my pickup for Saturday. When you call to confirm for pick up you are ensuring that everything is set correct? I get to the enterprise today for a pickup at the x correct time even earlier then expected for the pickup I get here and the rental is not here. I took an Uber to get here. Have been waiting for over 1 hour and no word for anyone, only thing the current manger Foster said is that would you like us to take us home. As soon as a white lady comes in she is taking care and rental is handled to her. Unbelievable. This is so stressful, to have made plans and for enterprise to mess up everything. Everyone that came into this location within the last hour had a complaint. read more

Don't even waist your time going to this enterprise. I waisted 45 min of my life with incompetent people that works there. I've waited 45 minuts I made an reservation for an audi and they wanted me to rent a Volvo that I did not wanted . The guys that works there is very unprofessinal while he was attending me he was doing 300 different things at the same time . I left that place with NO car and very very bad experience I will never go back there never waisting my time again . Tks enterprise for running my vacation. read more

would give less than a star if i could. horrible customer service. my husband and i were down the street at car dealership and needed a rental car while ours got serviced. we booked on enterprise at 2:45 for a 3pm pick up. we got in our uber and dropped off at 3:10 and were turned away saying that they closed and would not accommodate us... leaving us stranded in the parking lot trying to cancel and find a new place to book. when i called corporate they hung up on me. i can confidentially say we will no longer be booking with enterprise... and if you do, i highly recommend avoiding this location. read more

Enterprise Rent-A-Car - Car Rental Near Me - Margate, Florida

Charged me an extra $50 "cleaning fee" although they said vehicle was fine when i dropped it off - after renting it for 6+ months! They never responded to my calls asking what charge was for exactly -- terrible customer service and liars to boot! read more

I've been an enterprise customer for over 15yrs. I called enterprise and they transferred me to a reservation line where Alex quoted me $26 a day (geico claims paid the difference). This is the 2nd time I arrived at this location, and the same (Hispanic) guy who calls himself "Foxter" refused this price. (Around 2:45pm 12/4/22). When I brought this up to him, he replied with " then why do you come to my store" and was largely up unpleasant. In the first instance (11/23/22) I left the margate location and went to the pompano beach location where they thankfully honored the price quoted by their own reservation service. This is clearly an issue with only the margate location. I'm more sure if it's discrimination or just a bait and switch tactic. I pray that enterprise can address this internal issue. read more

The worst customer service I've had in my life. The person that says she's a manager, Yanique is the worst employee I met in my life. They won't try to get you car you want, they only offer 1 option and if you complain they deny renting to you. Enterprise used to have good customer service, but this location Bc of this woman is really bad. read more

Emailed the company as the reply stated with no response. Tried again and gave them one more shot and the same situation happened again.

Absolutely the rudest people I've ever encountered. We booked a 3pm and they literally close at 3pm so it's impossible to rent a car if you show up "on time". Asked to speak to a manager and the woman said "we're all managers here." What a joke. Fire her. read more

I've been coming to this location for years but this was the worst experience that I ever had. Kiandra, the assistant manager is very rude and condescending. read more

Made a reservation four weeks ago for a minivan showed up no van but we can offer you an economy car this is the third time this location has done the bait and switch I don't think they understand the purpose of a reservation or even the definition of the word the manager must be too thick to understand how the business is supposed to work. Would give these guys zero stars if possible when you call corporate their motto is treat customers as you would want to be treated I guess they love screwing people over so screw them this is a corporate account they will probably be switching over to a different rental company altogether merry Christmas. read more

I Rented a car here for 2 days and it was pretty good. the car itself was also nice its a 2020 Nissan Altima that rides smoothly. Your representative Chantal Williams was great of assistance the day of purchasing and the date of returning. She explained everything well & her customer service skills overall 10/10 recommendations & I will be returning if I ever need a rental again. read more

If it was possible it would be no stars. I guess Enterprise has a new business model. Don't worry about your reservation, we won't honor it. You can book what you want, but you wont get it. And the staff at this location is beyond rude read more

Horrible service and management. We had a reservation and came before hand to check the availability of our car of choice. We checked in and selected our vehicle. We leave to come back an hour later, the car still hasn't been cleaned or fueled. They had three people waiting outside in the 100 degree Florida heat where everyone is sweating. Despite we called the agent TWICE to bring up our vehicle they made us wait again for almost an hour. Unacceptable beyond horrible service. Never using enterprise again read more

I called to schedule a pick up for the next day at 9am when I had a reservation. They called me back and told me that I had to call back the day of to schedule a pick up . Then I call the next day when they open and am told that they can only pick me up in 2hrs... I end up unerring thinking it'll save me some time and I get there and am told they don't have my vehicle despite me making this reservation two weeks in advance and that they're getting one brought in that it'll be another hour. Honestly this was extremely frustrating as I had a time sensitive road trip I needed to start and was assured of a "fast" pick up over the phone. I'll definitely be looking elsewhere next time I need to rent a vehicle. read more

This place sucks. They left me stranded. I was picked up from Lou bachrodt Chevy when I dropped my car off. When I returned the rental car they would not take me back to dealer and left me stranded. Horrible service. Use someone else. Lisa S. I was never given the things you requested, and I won't be emailing a generic "care" email. The 5860 wiles road location gave me no paperwork, it was all done electronically on a handheld device. They had to give me a Tahoe because they had no other cars available. The poor lady behind me who's reservation was confirmed online, had no car to use and was super pissed. I had to return Tahoe to the 2699 SR-7 location in margate. I called their phones for 30 minutes before arriving and they would not answer. When I pulled up an employee walked outside and I said "why aren't you answering your phone". His reply was " I'm the only one here and was on the other line" this was a lie because 5 minutes later when 2 other upset customer were outside a lady walked out. They were both extremely upset as well. Your employee just told me he would close out the ticket and that was it. They didn't give me anything or make me sign anything. I waited in your parking lot for an Uber to take me to Lou bachrodt Chevy because they told me the enterprise driver had already gone home. read more

I have an upcoming reservation, and have not rented a car yet, however Matt as extremely helpful over the phone. This kind of service is rare these days, and he answered every question thoroughly and was so patient. read more

Terrible experience. They could not tell me my final bill. They said they will email it and additionally, they can not drive me home. As result, I don't recommend this location whatsoever. read more

Everyone I came in contact with had an attitude problem, will definitely never go to this location ever again and absolutely never recommend them. read more

I was picked up by an Enterprise employee and brought to the Enterprise office. I was there to rent a car as my vehicle was in the shop and the dealership would be paying for my rental while I waited for a part to come in. The man there was very friendly and as I was in line, my mechanic calls me and tells me to see if they can bring me to the dealership as my car was ready. Pleasant surprise as my part came in early! The man behind the counter, (reluctantly I did not get his name) immediately got me a ride to the dealership! So I have given them NO money or anything and they were all still courteous, pleasant, and drove me then to the dealership to get my car! If they treat me this way when I paid nothing, imagine how they would treat me as a customer! They will definitely be getting my business in the future if needed and I will highly recommend this particular Enterprise office to my friends and relatives! Seriously great customer service! And I wasn't even a customer! I will be if needed though! read more

This place is a shit show. Why does it take so long to rent a car??? I don't get it. Employees are running around like chickens with their heads cot off but nothing is happening. read more

I'm down in this part of Florida a few times a year and this is the Enterprise Location I choose to rent from. Dynamic service. Matt the GM is outstanding to work with when renting. They really value their customers. Highly recommend this location. read more

Great experience! Was helped by Ashley who was very professional in handling my rental. Explained everything, made sure I was satisfied with the cleanliness and sanitization of the car. I was in and out in 15 minutes. She gave me a good choice of cars too to choose from. read more

Very RUDE on the phono and in person!!!! Cars are dirty And check the tires the one I rented the tires were completely bald...

BEWARE! If you have a choice, DO NOT do business with this franchise. I put down a deposit of $150. I was told I would be getting $60 back. When I inquired why I was placed on hold for 45 minutes. When I called back (and complained), I was placed on hold again. This happened a total of 5 times. I was finally able to speak with the manager, FOSTER, who told me that he'd send me my contract and assist in the issue. A week later, I never heard back and was charged not $90 BUT $398. When I called back to inquire, I was (you guessed it) placed on hold for an hour. I finally got through to headquarters which will be refunding my money and have reported the fraud that was done on my credit card. After getting into a terrible, dramatic car accident, these folks took advantage of me and stole from me. PLEASE BEWARE, CUSTOMER SERVICE IS DEPLORABLE AND YOUR CREDIT CARD WILL BE CHARGED WITHOUT YOUR PERMISSION. read more