I needed a car quickly due to a family emergency and Poole managed to supply one the same morning. The windscreen needed a clean inside but nothing too bad and the car was clean and smell free. When i took it back a member of staff asked if i would use them again and i said it was likely so they gave me 20% off my next hire. Have just booked a SUV from them and they honoured the discount . Staff were friendly and helpful. read more

I have received extremely bad service from the Bournemouth branch, particularly from Charles and Freya. communication is useless and it has almost left me in tears despite Steve at Skoda trying to act as go between. I will NOT being using them again. read more

A good car rental. They have provided courtesy cars, all Vauxhalls but never mind! Some of them have been pretty nippy and very new. Sometimes I need a member of staff to show me how to turn on the ignition, after they've just shown me everything else and returned to the office!! Funny though, none of them have had as tight a turning circle as my much longer Nissan. Thoroughly recommend. read more

I will be avoiding rental through the Poole branch in future. We are a local charity and needed a LWB van at short notice for a local event. I rang and spoke with the reservations team who took me through all of the options and during the discussion I was quoted £115 for a days hire. I explained that we only needed the vehicle between 1700 on Saturday and 1700 on Sunday (1 days hire) but the sales rep was not able to do this as the branch closed at 1600 so we could not drop back any later than that. They then quoted me £120 for a 2 day hire allowing us to drop the vehicle back on Monday morning. I questioned the difference as it was only £5 and was told that was the price. So I confirmed the reservation. When the driver went to pick the car up it was not available at the time agreed (I do understand these things happen sometimes) so the pick up was delayed till after 1600 hrs. He was then told it was a 1 day hire that needed to be returned by 1600 on the Sunday? I have tried to resolve this issue over the phone but the staff at Poole cannot resolve it. I spoke with the assistant manager who was a little rude and interrupted me at every opportunity quoting company policy? There was no acceptance that perhaps I was misquoted or that it should have been a 2 day hire (regardless of cost) and there was no flexibility at all in relation to the drop off, regardless of the fact that our pick up was delayed? We are now left in the position that we will probably not be able to drop the vehicle off until 1630-1700 (as I had explained previously). There is no key drop facility and the staff were entirely inflexible at the Poole branch. Therefore as it stands today we are likely to incur a penalty of one days hire for returning the vehicle back 1/2 hour late (despite the fact we were delayed in picking it up). We normally book with a competitor who does allow flexibility for this situation and has a key drop facility for Sundays! Sadly they were fully booked for this weekend. As it stands I am very disappointed with the service received and our charity are likely to be £140 out of pocket now (through miscommunication perhaps but really...for 1/2 an hour?) read more

Used Christchurch branch many times before never had a problem, However Poole Branch has been a very bad experience AVOID!! . The central reservations team booked the wrong car, wrong price, I asked for an estate car I explained I had several passengers, luggage and dogs and it must be an estate, however central reservations booked the wrong car ..smallest car ford focus. I arrived to pick up at Poole there was no booking, no estate car. I was offered another car after a delay but the boot was too small. I was issued with a contract for £298 approx for rental from Fri to Monday a.m. including £200 a refundable deposit. I was told I could use the car to drive to another branch to get an estate car. I assumed that the price I was given on the contract issued by Poole branch would be honoured as this was their reservations team and their company's mistake. I arrived at Bournemouth branch after nearly an hours journey in traffic. I spoke to a young lady who could not understand English very well, I showed her my contract and explained the car I was sold was not booked properly by their reservations team and expected her to reissue paper work and discuss what she could offer she did not, she told me not to worry when I asked her if she needed to change the contract details to update with the new car , she dismissed it and told me not to worry and gave me a Nissan Xtrail as she did not have an estate car. I took the car and assumed that the cost I was issued with a contract for was the price they were charging as nothing else was discussed, as it was Enterprises error mistake and my inconvenience loss of afternoon trying find the car I booked on a long journey. On the Monday my mother called Poole Branch to extend car hire reservation as I was ill in hospital she was quoted a total price of £31.88 per day (£18 per car hire per day plus £13 per day approx ) for insurance based on this price she was quote she extended it for 7 days. After 7 days she called to extend car hire and was told the price was not as per contract, or previous telephone quote but was much higher £54.0 per day which we had never been quoted before. Enterprise backdated the charges to the higher price that was never quoted to us and took nearly £540 off my credit card "without consent" charging the new higher price. We asked for refund as we had only agreed based on contract price given and telephone price quoted on extension ...but it was refused, we are now disputing ...but they are not honouring the price quoted or on the contract!!!!!! or refunding my card!! The area manager was supposed to call back in 2 days after I complained to head office but no call, no refund... Still chasing... worst service ever !! read more