Car was not ready for pickup at 8AM. Agent offered two cars and we chose one which was not cleaned. Car had only 1/4 tank of gas. We pointed out scratches on fender and marks on tires. When we went to return the car, we were charged a refueling fee because we did not return it full. Then they said there was a dent in the front fender which was one of the scratches we pointed out to them. Agent had documented nothing despite saying he would and when we pulled out the envelope he gave us that was supposed to have our rental agreement in it, the envelope was empty. Shame on us for not taking photos. They apparently try to say every car has damage when it is returned from talking to other people. read more

ADVICE: TAKE PHOTOS (EVERY ANGLE) AND VIDEO OF THE CAR YOU RENT!!! If you don't document absolutely every possible piece of damage, no matter how small or insignificant, they will try to lay the damage on YOU. (I'm not the only person to say this in a review). CONVENIENT LOCATION TO CRUISE TERMINAL AND TRAIN STATION We dropped a car off at the Southampton location before a cruise and picked another one up after a cruise. It is within walking distance or an approx £10 taxi ride from the cruise terminal. It's also within walking distance of the train station and many hotels. THEY PUT THE BLAME ON US FOR DAMAGE WE DIDN'T DO HOWEVER...When we dropped a car off that we'd originally rented in London, they walked around the car and claimed the black plastic that goes over the wheel well was 'popped out'. Looking at it, you could barely see it. It definitely wasn't something we'd noticed picking the car up, but if you stood at the right angle, you could see it was SLIGHTLY protruding. It's also something you could likely pop back in with a bang from the side of your fist. Long story short, the rep filed a report, scaring us with phrases like "You could be responsible for the full cost of the car". (WHATTT???) We did have insurance through our credit card, but we still weren't sure if they would cover it or how much we'd be on the hook for, even though it wasn't something we did. Fortunately, we had some photos time-stamped from the pick-up in London, albeit, not the best angles. At this point, we were BOILING MAD since we'd had the car less than 24 hours and had NOTHING to do with the damage. DEALING WITH THE CLAIM ATE INTO OUR PRECIOUS VACATION TIME Over the next month while on a cruise and UK vacation, we spent many hours (and wifi data) on communications between ourselves, Enterprise and our credit card insurance, trying to straighten out the situation. It really took a toll on our vacation enjoyment. THANK GOODNESS FOR THE PHOTOS Fortunately, after about 3-4 weeks, much mental anguish and aggravation, due to our photos and explanations, the claim was waived. However, I'm sure some unfortunate future customer will have the same claim put on them. CARS ARE NOT CLEANED/CHECKED WELL When we picked up another car AFTER our cruise and we exclaimed our displeasure about the needless aggravation we'd been through, the rep claimed that THIS car "was perfect". Well, inside this "perfect" car we found a half bottle of orange juice, a water bottle, museum tickets, a penny and a complete leather wallet with someone's cash, cards and driver's license, so obviously, the interior had not been cleaned and checked. "Perfect", huh??!!! Due to our rough experience on the first rental, for our rental after the cruise, we took out the Enterprise insurance, so if anything happened, we'd only be on the hook for £100. It added a lot of cost to the rental, but gave us peace of mind. Nothing happened to the car and we both took photos of every angle, as well as video to cover ourselves in the event they tried to pull the same shenanigans. AVOID ENTERPRISE AND THEIR SKETCHY PRACTICES I would avoid renting from Enterprise as reading reviews, this seems to be a standard practice. We booked the rental through a large membership store in the USA and I will be letting them know that Enterprise is a rather shifty company. read more

Enterprise Rent-A-Car - Be sure to take photos and video of your car rental. (Every angle!) They will try to lay any damage on you, even if you didnt' do it. - Car Rental Near Me - Southampton, STH

As a occasionsl user of Enterprise for many years i had grown to trust them as a fair and reasonable company. But my latest experience has shocked me and changed my opinion. I hired a van for 24 hours from Southampton and returned it in Brighton to move house. When I picked up the van unfortunately I trusted the person handing it over and didn't carefully check everything. On handing back I was faced with a load of items that I had allegedly done in 24 hours including taking the spare wheel and inflation kit and numerous small dents and scrapes. I know that I had no incidents during the rental. This led to an invoice for £2000 of damage, 'conveniently' the total that I could be liable for. Luckily I had insurance to cover this but still I am disgusted by their actions. So beware of this Enterprise scam especially if you hire in Southampton. Also, I wrote with my concerns to the CEO but as you might expect there has been no response. AVOID read more

I rented a car there on January 10 when debarked the Queen Mary 2. I have received a parking fine in for the vehicle from BEFORE I EVER RENTED THE CAR when I was on the ocean on the ship. I have contacted Enterprise numerous times and I have received no response. They need to take care of this immediately and contact me and let me know. I am starting to think it necessary to contact RIP OFF BRITAIN at the BBC. read more